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The Shelbourne, Autograph Collection

27 St. Stephen's Green, Dublin D02 K224 Ireland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1593)
Room & Suite (474)
Dining (179)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 23/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Shelbourne, Autograph Collection
Updated 23/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#28 of 168 hotels in Dublin
Travellers' Choice
GreenLeaders GreenPartner
The Shelbourne, Autograph Collection is Dublin’s most prestigious and historic five-star property. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, it is surrounded by the city’s best-known landmarks, most significant historical and cultural sites, and most popular shopping areas. Founded in 1824, The Shelbourne is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Autograph Collection, the hotel has been dramatically restored to its full original splendor. The hotel offers 265 exquisitely appointed guest rooms, including 19 lavish suites, many named after the hotel’s most notable guests and figures, including Grace Kelly, John F. Kennedy, Michael Collins and Eamon de Valera For almost 200 years The Shelbourne continues to be the city’s favourite hotel for food and beverage in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, an elegant Irish restaurant, reassuringly timeless, The Lord Mayor’s Lounge an iconic drawing room that serves Afternoon Tea, the renowned Horseshoe Bar and No. 27 Bar, the place to see and be seen. The hotel features a luxurious Spa & Salon offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Foot massage
Full body massage
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
On-demand films
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Room types
City view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
City View
Park View
Languages Spoken
Hotel links
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Popular mentions
Julia wrote a review 13 Jun
Cork, Ireland11 contributions1 helpful vote
Having read the recent reviews below, I am sad to agree that in-fact the Shelbourne seems to have lost it's spark. While the location and hotel are beautiful, from the moment we checked in there were constant mistakes. Having worked in and stayed in many hotels, we fully understand that we are all human and we all make a mistake but there were just too many mistakes for the money we paid. Weeks before the booking I booked all food and pool times as required for Covid-19. At the time of booking I asked do I need to book any drinks and I was told no, so we were disappointed on check-in to learn that we should have booked the terrace for drinks. While the staff were kind (special shout-out to Derek who was lovely), they did not make that extra 5 star effort. The dinner food in the Saddle room was fantastic and each dish was so different and tasted amazing, but it’s a pity that the lack in good service created an overall disappointing dining experience. The dinner menu priced at €59 for a three course dinner didn’t include any tea or coffee. We would have even paid for the tea and coffee but we were encouraged to leave straight after the dessert. At first I thought due to Covid that the staff did not want to come over to our table to make conversation or to ensure that we didn't have to lift a finger but we had about 4/5 different servers for every meal so not exactly covid friendly anyway. They forgot bread for dinner, condiments for lunch, cutlery, had the wrong items on the bill, our wine was never topped up and no staff member tried to make conversation, all the things that make a 5 star experience. The breakfast was also very disappointing, wilted sausages, burnt pancakes, and bite sized croissants. They forgot our toast, then the butter, then cutlery and when we noticed there was no milk for our tea or coffee we just didn't bother to call the staff over again. There is no excuse for a bad lunch or breakfast in a 5 star hotel, especially when current food standards around the Dublin are at an all-time high. While it might seem that we are being picky, when you pay a few hundred euro for a stay in a 5 star you expect 5 star treatment. We have stayed in a lot of places where you are made feel totally at ease and at the start we made allowances for the fact most people are just returning to work after Covid-19, however after speaking to other residents, they too we're disappointed in the service and the constant mistakes. The staff were by no means rude, but their attention to detail was poor. It was not 5 star standard. We have no issue paying the money for top quality and even though the room was lovely (thank you Patrick for the upgrade) we did not leave looking forward to a return visit. We have stayed in other 5 star hotels during the pandemic (when we were allowed) and we left feeling like the staff couldn't have done enough and that we didn't have to lift a finger, unfortunately we couldn't say the same for what has been one of our most expensive stays. We would not recommend the Shelbourne and we felt we have received a higher level of service in many lower star hotels around Ireland and abroad.
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Date of stay: June 2021
preacherirl wrote a review 12 Jun
Leopardstown, Ireland40 contributions63 helpful votes
The good: Friendly staff, nice terrace bar, spotlessly clean and seemed very Covid-safe. Nice suite. Late check out confirmed with minimum of fuss. The bad: Our bags were taken in from the car on a trolley and brought to reception. They said they would deliver them to our room but they never did. After almost an hour we went down to reception and just carried them up ourselves (nearby staff just watched us do this, without either checking that we actually owned the bags or asking if they could help). I have titanium status with Marriott by the way, so one might expect a special effort. But no. We made a reservation to use the pool. We were told that the changing rooms were closed due to Covid so to come down in our swimwear and robes. So two hours before our pool appointment time I called reception to get robes for our two kids. Nothing happened. I called again with an hour to go and asked why they had not arrived. I got an apology and another promise to send them up …but they never arrived. I asked again at the pool and a third time they were promised but never arrived. A repairman arrived to fix our tv. It was not working properly but we didn’t report it as it wasn’t important. The repair man couldn’t fix the tv and it turned out after about half an hour that he had been given the wrong room number. He should not have been in our room at all. (In a Covid environment having a repair man in our room with us for half an hour, unnecessarily, is not good). But by far the biggest problem was the dinner menu. It was sixty euros for three courses. No amuse bouche, not even tea or coffee. And for that price there were only two (non vegetarian) main course choices, breast of chicken or plaice. For an additional THIRTY EUROS (!!!!) you could have steak or fish. So total cost of ninety euros for a plain vanilla three course no-frills steak or fish dinner that for Covid reasons had to be over in well under two hours. None of the above were showstoppers on their own. And I got an apology for the non delivery of the robes when we checked out. But combined the sloppy service and crazy dinner price spoiled our stay.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Eat elsewhere if possible. Carry your own bags!
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Response from Lucius Farrell, Other at The Shelbourne, Autograph Collection
Responded yesterday
Dear Preacherirl Thank you for taking the time to share your feedback regarding a recent stay with us here in the Shelbourne Hotel. As a business we endeavor to deliver consistency and excellence in all aspects of our product and service I will ensure we learn from your feedback. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 016634500. I look forward to speaking with you in order to restore your confidence in the Shelbourne, An Autograph Hotel. I look forward to hearing from you. Kind regards, Lucius Farrell Hotel Manager
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Shannnon W wrote a review Jan 2021
Castleknock, Ireland2 contributions3 helpful votes
We would just like to say a huge thank you to all the staff inparticular Lucius the manager who made our stay one to remember. Our wedding was not one we had imagined due to covid restrictions but The Shelbourne went above and beyond for us and we are ever so grateful. Looking forward to returning when all the restrictions lift. Thank you very much. Mr & Mrs.Whelan.
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
Tony wrote a review Jan 2021
1 contribution4 helpful votes
Had a sudden trip back to Ireland due to the passing of my Dad. I scrambled at the last minute with Air transportation Hotel arrangements and Covid Tests. I am so glad that I chose to stay with the amazing caring team at The Shelbourne! They made me feel at home, comfortable and safe. They handled every aspect of my stay with style and charm. I felt for them as the city was in lockdown and may of the rules I am sure where new to them. They never showed anything but calmness and confidence. As someone who has traveled extensively and have been fortunate to have stayed at many upscale hotels, I can say with surety that the team at The Shelbourne will make you feel that you are their only customer. The location is the best in the city. Grafton Street and Stephens green are footsteps away. The building is stunning yes, however stay for the smiles you will be welcomed with!
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Date of stay: January 2021
Sleep Quality
Room Tip: All Are Beautiful
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3 Helpful votes
Response from Lucius Farrell, General Manager at The Shelbourne, Autograph Collection
Responded 22 Jan 2021
Dear Volimte1, I am glad to read that you felt your stay with us was perfect, especially during a difficult time. We feel that the warmth and hospitality of our staff is what sets us apart from other properties and I am thrilled to see that this has not gone unnoticed. Please rest assured that your kind words will be shared with the entire team. Yours sincerely, Lucius Farrel
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Una wrote a review Jan 2021
Dublin, Ireland2 contributions5 helpful votes
I had the absolute pleasure of staying at The Shelbourne at Christmas, checking in on Christmas Eve for 2 nights. The excellent 5* service started from entering the hotel with a lovely greeting from the doorman and the friendly and superbly helpful Reception staff who made the check in feel so personal. I had a Deluxe King which was perfect and was left a host of edible treats for my arrival ... delicious. Despite the further Covid restrictions that were enforced that day the hotel maintained a lovely atmosphere whilst ensuring the safety of all its guests. We ate in the bar on Christmas Eve and the Saddle Room on Christmas evening and the food and service was amazing. Breakfast both days was gorgeous and a very relaxed affair giving us time to enjoy the lovely coffee after eating. I cannot recommend this hotel, and it’s fantastic staff highly enough and look forward to returning very soon.
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Date of stay: December 2020Trip type: Travelled with family
3 Helpful votes
Response from Lucius Farrell, General Manager at The Shelbourne, Autograph Collection
Responded 22 Jan 2021
Dear Una1C, It is really terrific to reach such a wonderful review of your time with with us over Christmas. All the team here at The Shelbourne will be thrilled to see that they have done such a wonderful job, especially during these trying times. We would love the opportunity for you to join us again soon. Yours sincerely, Lucius Farrell
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US$286 - US$579 (Based on Average Rates for a Standard Room)
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The Shelbourne Dublin, A Renaissance Hotel
IrelandProvince of LeinsterCounty DublinDublinSouth City Centre
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Frequently Asked Questions about The Shelbourne, Autograph Collection
Which popular attractions are close to The Shelbourne, Autograph Collection?
Nearby attractions include St Stephens Green (0.2 km), The Little Museum of Dublin (0.2 km), and Dublin Literary Pub Crawl (0.4 km).
What are some of the property amenities at The Shelbourne, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Shelbourne, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Shelbourne, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Shelbourne, Autograph Collection?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Shelbourne, Autograph Collection?
Conveniently located restaurants include Glovers Alley, Tang Cafe, and JP Mooneys.
Are there opportunities to exercise at The Shelbourne, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Shelbourne, Autograph Collection have an airport shuttle?
Yes, The Shelbourne, Autograph Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Shelbourne, Autograph Collection located near the city centre?
Yes, it is 0.8 km away from the centre of Dublin.
Are any cleaning services offered at The Shelbourne, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Shelbourne, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.