Paid >£300/night. Things not working properly but no effort from staff to resolve. Refridgerator broken, notified reception three times during stay, not fixed nor reason/apology given. Ice machines not working. Air conditioning unreliable leading to hot room. No housekeeping for 3/7 stay, have to wash up own cups/glasses but no equipment to do so.
I always like to give as balanced and as fair a review as I possibly can. -> Good things about the Marlin - brilliant location for The Gaiety, Stephen’s Green, Grafton Street and the surrounding areas. Very close to lots of great places to eat and drink, convenient shopping and parking just across the street. Lovely L’Occitane miniatures. -> Average things about the hotel - tiny bathroom and odd rooms that feel more like upmarket student halls than a four star hotel. The furnishings just felt cheap in the rooms and also the foyer (plastic plant wall, student type plasticy sofas and odd furniture like benches which don’t scream 4 star). -> Below average things about the hotel - the cleanliness - the bathroom was absolutely filthy (see photos). There were hairs (not mine) everywhere, soap scum on the glass, mould all around the tray of the shower. The edge of the shower and the sink & shower outlets look like they have never been cleaned. I was terrified of my toothbrush falling into the sink. There were 2 bottles of water in my room (nice), and 2 glasses. One of the bottles of water had been opened and one of the glasses hadn’t been changed from previous occupants as I could see both lip marks on it and liquid in it (nasty). The bed was so hard and uncomfortable. I am glad I was staying on my own as you would have to climb over your partner to get out of the bed as it fills the room wall to wall. Payment at the self-service consoles wasn’t working when I went to check in. Verdict - It’s not the cheapest hotel around and I am glad it was work who paid for my stay. Would I spend my own money to stay here again? The answer would have to be no.…
Booked this hotel as it had access to a garage and good location for a dinner I was attending , but the staff did not know the hours of the disables bay opposite hotel , and the car park has very low ceilings and caught roof twice . Beds are set so you have to climb across the bed and the room has no coffee or tea facility , room tiny and hooks for three items to hang no cupboard , very basic for 216 euro's
Self service check in didn't work so had to do it the traditional way but not enough staff to deal with this. No Tea/Coffee facilities in the room which for a hotel costing this much is totally unacceptable. No shower gel in the room, had to go to reception to get some. Numerous calls to reception and room service were never answered. Food average. Room service only comes round every 3 days so have to ask for shower gel and water each day, room not tidied etc. Booked a taxi at reception, when I went down it hadn't been booked and I nearly missed an important appointment. Gave my email to have my receipt forwarded, still waiting for it, obviously I am going to have to contact them to have it sent. The only positive was the bed was large and comfy and the breakfast was decent. I will never book this hotel again.…
After the last distinctly average visit I decided to try it again. Shocking. 1. Get a second coffee machine in the breakfast areas. People were queueing for 15 minutes. If it breaks you are stuffed. Its a good machine and as fairly tasty coffee but you are frustrating everyone. 2. You have spent a fortune on that self checkin machine in the middle, I watch it fail 100% of 8 people that came in the door. They approached the desk and were basically sent back to try again. Way to insult your customers and show PP service attitude. 3. I try and use the machine - it says it cannot find my booking. I approach the desk and am told to go back and try again and just say no. I show him the email with the booking number I used on my phone. He cannot find it either and claims I did not book. Again, customer service starts at not telling your customer he is the problem. Eventually (10 mins with people waiting) he allocates me the room and cannot work out if I have pre-paid or not. He asks me. I show him the booking which says clearly "pay at location" so not too hard to work out. I offer credit card and it is swiped and I enter the PIN. He takes it in GBP which means the hotels exchange rate has been applied to my card and cost me extra money. You are meant to offer the guest a choice of currency? 4 The first room I was show had been cleaned in the bed area but the bathroom floor had the previous occupants pubic hair all over it. COVID cleaning? I don't think so. 5. I try to call down to reception on the phone press 1. reception, no answer. 2. House Cleaning, no answer. 1 reception again twice, still no answer. So I go down and explain how dirty the room is. I get the expression that tells me he does not believe me so I show him the photos as I rather expected it given the check in process. I am asked if they are mine, seriously you have the nerve to ask a customer that within two minutes of them getting into the room and having seen the photos? I have light colour straight hair and these are jet black tight curled, don't enter any quiz shows Einstein. I ask why no one answered the phone and am told I should have phoned 0 to get him. 0 is not listed on the list on the room handset. Go figure why I did not dial the right number. 6. I am offered an alternative room, when i get moved after 20 minutes it stinks of damp. I go down and ask for another. I get the direct unchecked look of "you are a PITA". 7. As mentioned elsewhere they do not clean the room each day, apparently COVID brings unforeseen benefits to save money. You get one small hairwash and conditioner and no other toiletries and they do not replace them unless asked. Same for toilet rolls so do pay attention! 8. There are insufficient seats in the breakfast area for the number of rooms. Combine this with the coffee machine and you can hear the grumbling. 9. It would appear that at night there is only one member of staff on duty in the hotel. Good luck if the alarm goes off. 10 When you shower there is no lip to stop the water cascading out onto the bathroom and then main room floor. Probably explains why 525 smelt of damp and probably annoys the hell out of the cleaners. Might even explain why they did not bother to do the bathroom in the first room they offered me? 11 You get two small bottles of water in your room when you arrive, not replenished. It okay as there are ice machines along the corridor. They are plugged in and running. But they don't dispense ice they just clunk-clunk-clunk when you hold the button. 4th and 5th floor the same. I could not be bothered to test the others. Either put a sign on them saying broken and unplug them or get them working? The air/con drys your throat so you need water. I have spent many years in hotels and i will not be going back to this one. With the exception of the breakfast team who do seem to try and bring a level of service the front of house team appear to have been trained in Siberian gulag. What can I say is good ? The breakfast team and food are above average. The bed is very comfy. The location is pretty good. Yup thats it. To the owner Mr Corless, your staff are ruining your investment and your management are not sorting it out.…
The room was a shock. Never seen such a small hotel room! the bed is at the end of a small corridor, no good for people over six foot, your feet would be halfway up the wall. Inside person has to climb over outside person. No wardrobe, just two hangers on the wall. No fridge, no tea making facilities, One draw under the bed for those who can bend so low. Breakfast was fine. Just book elsewhere, totally overpriced, only good thing is the location.
No soap, shampoo, no tea, no coffee. This hotel is an example of what happens when you put too much faith in efficiency experts. Automated this, robotic that, and totally lacking a focus on hospitality.
This hotel has been designed by a business-efficiency robot: so-called "self serve" check in, which did not work, a lack of shampoo and soap -- none in any room! -- which human managers could not provide, etc.
Card only payment not advertised prior to arrival.Self check in.. but no booking on system.. numerous others with same issue. Delay 1hr in foyer. no clear direction to room or information about facilities. Key for our room given to another party in our group when we were out!! Table’s not set up for breakfast.. food cold when eventually set up by ourselves.. Bed surrounded by 3 walls.. inside person had to climb over so not suited for elderly.. Personally I wouldn’t go back.. too many things wrong
Incredibly no soap in room. Claimed supply problems. No shampoo in room and towels when we arrived. TV did not work even after we complained. You need to check yourself in. Breakfast OK. Ground floor bathroom is a hassle to get to downstairs.