Lovely rooms and atmosphere. Dinner and breakfast were excellent. Great terraced area overlooking the river. Very comfortable beds. The outdoor jacuzzi is a real treat and complementary bike hire is a lovely touch to explore the banks of the river Lee and Fitzgeralds park which is very close by. Looking forward to returning here for another visit to Cork already.
Rooms could have done with painting. Sheets were off-white and should be replaced. The shower door in the bathroom did not close properly. It felt like a room that was once really very nice but has not been maintained to the level you expect when spending €250 a night for a room. Disappointing.
We re suprised with truly delicious food, professional and friendly service and very nice river view. We strongly recomend beef ribbs for main course and for desert a worm chocolate brownie. We also loved the Cork gin! Thanks a million for so good food experience.
Lovely place to stay, beautiful location with views over the river. We enjoyed our stay. The pool was very pleasant. Only thing I would like to see changed is the duvets on the beds, which are too warm to sleep with
This hotel is putting forth every effort to be a 5 star luxury hotel but are struggling to keep up that persona. The restaurant on the river was excellent, food was good, and I was excited to learn the story and history of the asylum on the bluff across the river. Now the bad, the room cleanliness was horrific. Laying in bed, just looking up at the wall on my side, you can see the corner covered in dust balls. I tried to picture them. Even worse, when I went to take a shower in the morning, plastered on the shower wall is a bunch of long black hair. The fact it was there is disgusting plus I know the shower walls weren't wiped down. At checkout, I reported the problem to the desk clerk and showed her the picture of the hair. She was horrified and told me she would comp my dinner meal from the night before, that I had charged to my room. She also told me the hotel manager would call me in a day or 2; it's been several weeks and they've never called. EXCEPT for the problems with my room and especially the hair in the shower, for the rate I paid, this place had the potential to give me an amazing experience. Staff was very friendly and it looks very pleasing and welcoming. I just cannot get past the hair in the shower and the lack of a return phone call, to allow me to give it anything better than 2 stars.…
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