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Western House Hotel

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Traveller (189)
Room & Suite (104)
Dining (18)
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Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“courtyard room”(85 reviews)
“main building”(76 reviews)
“jockey club”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
Additional information
Offers from Western House Hotel
Offers & Announcements: Ayrshire Coastal Getaway
Offers from Western House Hotel
Offers & Announcements: Ayrshire Coastal Getaway
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Reviews (889)
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606
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15
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All reviewscourtyard roommain buildingjockey clubayr racecourserace coursewedding guestswedding meallovely hotelfirst classwedding receptionevery member of staffhot chocolatehuge bedlittle extraswould highly recommend this hotelbottled waterchecking out
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211 - 215 of 873 reviews
Reviewed 27 September 2016

We booked in Sunday 25th September 2016. We were attending a wedding reception and staying for two nights in an Executive room/suite. This was one of the most spacious rooms I have stayed in at any hotel. Bathroom had a very convenient walk in shower...More

Thank David B
Response from WesternHouse014, General Manager at Western House HotelResponded 30 September 2016

Good afternoon David B Thank you for the amazing review. I'm really pleased to see that you enjoyed your visit to our hotel. Whilst I won't comment on other hotels, we believe that guest and customer comfort come first so that is why we have...More

Reviewed 26 September 2016

Beautifull hotel,spacious spotless room..MASSIVE bed.stayed over with friends as part of my 50th celebrations..i have to say the only issue we had was on the saturday evening,we ordered drinks inc cocktails which took 20 mins to arrive..no massive issue but the next ones took over...More

Thank Colin D
Response from WesternHouse014, General Manager at Western House HotelResponded 30 September 2016

Good morning Colin D Thank you for leaving a great review. I am sorry to hear about the issues regarding your cocktails - the Operations team have been notified and staff training is being re-organised and refreshed. On the positive side, great to see that...More

Reviewed 25 September 2016

no big issues ...Misleading in stating that this would be a patio room. we had no patio doors and no patio. We didn't really mind though as weather not good. A wedding was on, which usually do tend to take over hotels. This was fine...More

1  Thank Sandy H
Response from WesternHouse014, General Manager at Western House HotelResponded 30 September 2016

Good morning Sandra h H Thank you for leaving a review on your visit to Western House. Unfortunately as you booked via Booking.com, you have been mislead. We noticed that they were selling our Courtyard Rooms with the description as "Patio" in the list of...More

Reviewed 22 September 2016 via mobile

This is a lovely, lovely place. Near the racecourse, not far from the station, lots of free parking and amazing staff and rooms. The food is fantastic and anywhere good enough to host weddings is going to be great!

Thank DanGleebles
Response from WesternHouse014, General Manager at Western House HotelResponded 30 September 2016

Good morning DanGleesbles It's great to see that you enjoyed your visit and Service & facilities. Thank you for your review and we look forward to seeing you again! Kind regards Gary White Hotel General Manager

Reviewed 19 September 2016

Stayed overnight on a deal. From arriving to leaving staff very friendly particularly in the dining room. The staff where excellent, very helpful. Most impressed with the menu often on a deal you are offered a different menu.... not here. Food of an excellent standard...More

Thank chrisrhy
Response from WesternHouse014, General Manager at Western House HotelResponded 30 September 2016

Good morning chrisrhy Thanks you for the great review and we are glad to see that you enjoyed your visit due to the service and food. I understand the issue regarding the wedding guests and we are trying to work on solutions to solve it....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$77 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Ayr
#4 Business Hotel in Ayr
#7 Romantic Hotel in Ayr
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$77 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Ayr
#4 Business Hotel in Ayr
#7 Romantic Hotel in Ayr
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (189)
Room & Suite (104)
Dining (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
anneHighlands
7 May 2018|
AnswerShow all 15 answers
Response from WesternHouseHotelAyr | Property representative |
Good morning anneHighlands Unfortunately we do not have a gym on site. There are gyms in close vicinity to the hotel however. Our reservations team will be able to assist with information on these facilities. Kind... More
1
Vote
Pam K
25 August 2017|
AnswerShow all 5 answers
Response from WesternHouseHotelAyr | Property representative |
Hi Pam K. Check in is from 2pm and check out is by 11am. Hope this helps! Kind regards, Gary White General Manager
1
Vote
Janice M
28 July 2017|
AnswerShow all 3 answers
Response from WesternHouseHotelAyr | Property representative |
Hi Janice M. Breakfast is from 7am -10am Monday to Saturday and 8am - 10am on Sundays. Hope this helps! Kind regards Gary White General Manager
1
Vote
Room Tips
"Choose the main hotel"
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"we had a room in the main hotel building, as there are courtyard rooms also."
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"All of the rooms at the main house are outstanding"
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"Beautiful suite, great location, easy parking."
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