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Hallmark Hotel Irvine

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Hallmark Hotel Irvine
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804 Reviews from our TripAdvisor Community

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Showing 791: English reviews
Reviewed 5 days ago NEWvia mobile

I had a lovely night here with my partner. Room was lovely, bed super comfy. Had bought a voucher which included late check out at 1pm. Our long lie was ruined by house keeping turning up 5 times prior to 1pm trying to do our room for the next guests and as we were leaving the room just before 1pm...

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Helpful?
Thank Alicia H
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Alicia Thank you for taking the time to write your review and please accept my sincere apologies for the shortcomings that you experienced. I have spoken with the housekeeping team and I have reiterated the importance of knowing what time each room is due to depart. I have too spoken with the front office team. Please do not let...

West Yorkshire
Reviewed 1 week ago

Stayed here a few times now. Although the hotel is acceptable there as been no changes from last time we were there four years ago. The rooms are very dated and desperately need a lick of paint!!! Evening meals were fine but did not come with vegetables which were an extra. Breakfasts were good but the restaraunt was so busy...

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Helpful?
Thank Peter M
newcastle
Reviewed 1 week ago

service was absolutely terrible in the brasserie.if you have 2hours 30 minutes for two courses fine. if you like cold sauces with your steak, fine. if you like rare -well done duck fine. the hotel is great for what you pay for rooms. the staff in the service area do not have a clue about customer care.

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Helpful?
Thank jacksm
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Good evening Mr Jackson Following your stay with us I have contacted you direct regarding your disappointments. The matter is being dealt with. Again my apologies.

Stranraer
Reviewed 1 week ago via mobile

Arrived on Friday evening, was rather cold out so we were pleasantly surprised when entering a lovely warm room 'curtains closed and heater on' felt so cosy! The staff in this hotel are so lovely, they are always very pleasant not only to customers but to each other. The breakfast on Saturday morning was tiptop!!!! Wish I could have a...

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Helpful?
Thank Margaret T
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Margaret Thank you for taking the time to write your review and I was delighted to read that you enjoyed the hotel. It was lovely of you to mention all the team that were on duty and how amazing they were. I will of course ensure they receive a copy of your review. Thank you and regards

sunderland
Reviewed 2 weeks ago

I stayed at this hotel for 3 nights, and this should not be rated a 4* hotel, my room had no heating on and the staff new of this, and on the second day it had snowed, i actually sleep with jumpers on. They offered me a different room at 11pm, only because there was no spare heaters, i was...

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Helpful?
Thank marylavery
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Mary Please accept my sincere apologies for the short comings that you experienced during your visit to the Hallmark Hotel, Irvine. The hotel did have issues with the heating at the time of your visit and I am glad to say that the problems have now been fixed with additional works planned in the very near future. Again my...

Campbeltown, United Kingdom
Reviewed 2 weeks ago via mobile

We booked through 5pm's offer 2 nights B&B, dinner and wine on first night. Having stayed previously as Menzies it was also a change from Glasgow. Check in was swift, room 215 on first floor. Previous posts complain the corridor is long, yes it is but there are stairs with luggage carriers provided. It's only a ground/first floor hotel. I'm...

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Helpful?
Thank Isla B
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Isla Thank you for taking the time to write your review and I was delighted to read that you enjoyed your stay with us. I have noted all your comments and those that lean towards the negative side will get addressed immediately. I look forward to meeting you on your next visit. Regards

Reviewed 4 weeks ago

Was really pleased with our stay; the receptionist was really friendly and helpful. Our room was spacious, comfortable and clean, and the staff were friendly and helpful. Breakfast was busy but lovely.

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Helpful?
Thank Kathryn C
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Kathryn Thank you for your wonderful review and I was delighted to read that you enjoyed your stay at the Hallmark Hotel Irvine. We look forward to seeing you again. Regards

Stranraer, United Kingdom
Reviewed 4 weeks ago

we stayed or one night and pleasantly surprised to be given a large room with two double beds. the room we had 143 was near the end of a corridor and was lovely and peaceful. Shower was lovely food okay nice staff will definatley return

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Helpful?
Thank sheenamccutcheon27
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Sheena Thank you for your lovely review and we do hope you will visit us again soon. Regards

Gloucestershire, United Kingdom
Reviewed 4 weeks ago via mobile

This hotel is ok but the rooms are quite dated. They have modernised the main areas of the hotel and the restaurant being on of those areas. When you walk in to the restaurant the welcome is warm and the staff are polite and attentive. The menu is what you would expect for a hotel like this so let's move...

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Helpful?
Thank D-J-Griffith
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear D J Griffith Thank you for your review following your recent visit to the hotel. I was delighted that overall you enjoyed your stay and I do hope you will visit us again in the future. Thank you too for your kind words directed towards the team. Regards

Kilwinning, United Kingdom
Reviewed 5 weeks ago via mobile

Shocking rooms need to be decorated wallpaper falling off the walls no proper heating in the rooms and staff need to be taught manners food shocking for the price not impressed disgusted need to learn 😡😡😡😡😡😡

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Helpful?
Thank Nicola1411
Frank L, General Manager at Hallmark Hotel Irvine, responded to this review

Dear Nicola Please accept my sincere apologies for your disappointing stay with us. If only you had brought your dissatisfaction to me at the time when I know I could have rectified the situation. I will of course address the points raised and ensure the issues are dealt with. Thank you for bringing them to my attention.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located just outside Irvine, Ayrshire, one of Scotland's most beautiful areas, and only seven miles from Prestwick Airport, Hallmark Hotel Irvine is perfectly placed for both business and leisure. Facilities: Hallmark Irvine offers a wide selection of facilities from 128 en-suite bedrooms including family rooms, a contemporary Brasserie restaurant, relaxing lounge bar and a 9 hole junior golf course. Whether you are wanting to explore the beautiful Ayrshire countryside or simply have a relaxing weekend break, the Hallmark Irvine is the ideal choice. ... more   less 

Additional Information about Hallmark Hotel Irvine

Address: 46 Annick Road, Irvine KA11 4LD, Scotland (Formerly Menzies Irvine)
Region: United Kingdom > Scotland > Ayrshire > North Ayrshire > Irvine
Price Range: €44 - €87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Irvine 4*
Number of rooms: 128
Reservation Options:
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Also Known As:
Menzies Irvine Hotel Irvine
Menzies Hotel Irvine
Irvine Menzies Hotel
Hallmark Hotel Irvine Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Irvine staff and other travellers.
9 questions
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Questions? Get answers from Hallmark Hotel Irvine staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try get close to reception on a low floor especially if you have a disability.”
 of 5 bubbles phwilby, 30 Nov 2016 | Read review
“do not book a meal if there are more than 4 of you. book an extra night if you want a dessert”
 of 5 bubbles jacksm, 29 Nov 2016 | Read review
“Don't stop here.”
 of 5 bubbles marylavery, 23 Nov 2016 | Read review
“unless you want a long walk, ask for a room on the ground floor in the low numbers”
 of 5 bubbles SamnBess, 15 Sep 2016 | Read review
“There is no lift for upstairs”
 of 5 bubbles opal23, 11 Sep 2016 | Read review
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