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Custom House Hotel

Traveller (27)
Room & Suite (9)
Dining (8)
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Custom House Place, Greenock PA15 1EJ Scotland See on map
Free Wifi
Free Parking
Non-Smoking Hotel
Wheelchair Access
Air Conditioning
3 Star accommodation
30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (146)
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All reviewsbay hotelopen doora wonderful staycooked breakfastscottish breakfastfive minute walkold buildingsteak piefamily membersroom was largetown centrebusiness tripstayed here for nightssharonblokebicciesgig
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1 - 5 of 141 reviews
Reviewed 3 days ago

Having booked a room over the internet as part of a holiday, I was looking forward to my two night stay over August. I had deliberately chosen it based on distance from railway stations, for which it was good. I had not chosen a meal...More

Thank Martha B
Reviewed 1 week ago via mobile

Stayed overnight Saturday as attending a family wedding nearby. Had two double rooms , one of which they had put a travel cot in with lots of blankets and covers which was a lovely touch. Yes furniture is a bit dated but rooms large and...More

Thank Lisa M
Reviewed 2 weeks ago via mobile

Stayed for two nights as part of a family holiday. Breakfast was basic but ok, cooked fresh to order. The juices all tasted awful and the coffee was awful tasting instant. I could smell smoke while in the dining room and later spotted the cook...More

Thank Lauren M
Reviewed 10 August 2018 via mobile

Just stayed there last night as going to visit a cruise ship. Room was clean and tidy, only comment was no glasses in bathroom for cleaning teeth. The bar prices are very reasonable, unlike most hotels. Centrally located, a 3 minute walk from Greenock Central...More

Thank David B
Response from Stephen M, Owner at Custom House HotelResponded 12 August 2018

Thank you for your review. There should be plastic glasses in the bathroom I’ll look in to this. I hope you had a lovley cruise.

Reviewed 3 August 2018

I booked this hotel on the 25th July 2018 through booking.com, got to the hotel on the 26th July and the hotel took the payment of 67.50 from my card.The next day another payment of 67.50 was taken from my card by a company called...More

Thank niellittle1954
Response from Stephen M, Owner at Custom House HotelResponded 12 August 2018

I’m sorry this issue was not sorted quicker for you Eviivo are our booking company , it would be a pre autorosed holding . It gets released after payment is taken .

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Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Wheelchair Access
Room Service
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$64 - US$96 (Based on Average Rates for a Standard Room)
Formerly known as
The Bay Hotel
Also Known As
Port And Harbour Hotel
Custom House Hotel Greenock, Scotland
United Kingdom > Scotland > Inverclyde > Greenock
Traveller (27)
Room & Suite (9)
Dining (8)
Family and Play Areas (1)
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Questions & Answers
Ask a question
16 August 2018|
AnswerShow all 3 answers
Response from 1966DUB | Reviewed this property |
22 October 2017|
AnswerShow all 7 answers
Response from kirsteen12 | Reviewed this property |
No not in mine x
Marie P
13 September 2017|
AnswerShow all 4 answers
Response from moira s | Reviewed this property |
Not to my knowledge. We ate in the dinning room. Have to be honest and say that for us, the breakfast was fab. Hope this helps.
Room Tips
"No escape from police sirens as hotel adjacent to police station"
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"We had room 16 facing street to custom house and garden lovely spotless room"
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"Well away from lift"
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"simple dont book one."
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