We booked this hotel based on the reviews we had read online. Our original room which we had been allocated was a bit noisy from water tanks or something, however, the room got changed for us with no issue. Our new room was perfect and allowed for an extremely relaxing stay. The hotel is very clean and is only a 10 mins walk from the town, which we liked as it allowed us to get a bit of exercise in!! We ate in the restaurant one night and the food was fantastic, as was the breakfast each morning.
Fantastic two night stay. We booked so we could climb Ben Nevis and the team from booking to wishing us a safe onward journey were faultless. The hotel is clean, in good condition with care and thought given to Covid measures. The evening meal was superb. A special mention for Aileen who seemed to understand her guests very well - she made us laugh out loud whilst understanding excellent service (we don't have words for how great she is)
First time stay at the Nevis Bank Inn and hopefully not the last. Excellent rooms, first class, friendly staff who were happy to go above and beyond. Ours was a family stay across two rooms which were next to each other. Whilst we did not avail ourselves of the Breakfast (our choice), the evening menu and service was varied and of a high standard.
Had originally booked via an accommodation search engine only to discover that it was on a room only basis. Phoned the hotel direct and spoke to Claire. She was able to book 2 single rooms on a B&B basis for much less. When we arrived she was as helpful as she was on the phone. Lovely big modern room with a hospitality tray and toiletries. The food in the restaurant for both dinner and breakfast. Hope to go back.
I am leaving a review during what must be a difficult time for the hotel, and this hotel has some pros and cons as we see it over a full weeks stay. A big plus for this hotel is its helpful staff and cleanliness. The sheets were changed every day except the Sunday. The staff are very quick to serve meals, and always enquire about your day. Its a nice touch and they respect covid 19 safety by masks on everyone in the hotel, except when eating. There are sanitiser stations everywhere. We occupied the disabled room on the ground floor as it was all they had for a full week stay. That was fine, but a big negative was that smokers congregate directly outside our room, and their smoke came through our bedroom window making the room and our belongings smell of smoke. The bathroom window backs on to a tumble dryer service area which you hear the noise from the kitchen and driers. Because of Covid we were asked to leave all windows open but this became impossible to do and people stood outside our room talking at all times gave us little privacy or any fresh air. Reception was told but nothing done. A sign or dedicated shelter perhaps? The breakfasts are good with plenty of choice, no complaints at all there. However evening meal choices have changed from the website we saw, and been reduced during covid to fewer selections that are not particularly good value (especially the steak meal at 28.45 each) It was okay but well overpriced for what we got on the plate. I was also surprised that the soup does not come with a roll and butter, and I had to ask. On one day, we had to send our soup back due to stringy fibrous veg, just after another woman had sent her fish pie back for being cold in the middle. The chefs ham broth soup the previous day was excellent. The hotel does give very good in room tea/coffee facilities with biscuits. The last con we need to mention was the parking. We found it a lottery to get a space, (which is not guaranteed) next to the hotel.There is another few spaces available across the road, but local builders are using it, and boxed our car in one day. We waited 30 minutes with the car horn going to get our car out. The hotel is well located for Glen Nevis, and ten minutes walk from the station in Fort William. I must again applaud the staff during these covid times as their vigilance put our minds at rest during the whole of our stay. …