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BEST WESTERN Imperial Hotel

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636 Reviews from our TripAdvisor Community

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Showing 569: English reviews
notts, england
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 June 2014

We stayed here last weekend whilst my husband completed the City to Summit Ironman and it really was an awful end to what had been a fantastic 4 days in Scotland. Upon arrival, I was shown to our room - had trouble getting through the door with the bags as there is a desk right inside and the room was... More 

Helpful?
2 Thank jaxf1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations into... More 

Edinburgh, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 May 2014

I stayed here on business for one night. My room was modern and very comfortable. I had a good night's sleep, save for being disturbed by passing traffic particularly in the morning. My room was towards the back of the hotel (not facing the Loch). I was sleeping with the window open, because it was warm enough to do so.... More 

Helpful?
1 Thank Stephen H
Linlithgow, Scotland, United Kingdom
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 May 2014

Typical clean hotel, other than the fact there are no lifts! Fine for me, but a real drawback if you are infirm. Staff were very helpful - advised that there were no lifts (I was on the 2nd floor) and offered to carry my luggage. The room TV has an unusual controller and it just kept telling me that there... More 

Helpful?
Thank Colin H
north yorkshire
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 24 May 2014

We stayed here for four nights as part of a coach trip of 47 people. The staff were very friendly and helpful. The room was clean and comfortable with a good hospitality tray no view but was only in the room for a short while and whilst sleeping. The food was excellent as we were a group we didn't have... More 

Helpful?
1 Thank pamanntow
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More 

Perth, United Kingdom
1 review
Reviewed 12 May 2014

Fair price for a good hotel in quite a noisy location. The twin room was better than expected, comfortable, spacious with bath and shower but unfortunately it was noisy due to being near kitchen extractors which we were told would be on until about 9:30 pm and again in the morning from 8:00 am. We were then offered another room... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Pauline C
Imperial H, Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible. In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040... More 

Glasgow, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 May 2014

I booked a room on line from my hotel on the Isle of Mull on the morning I planned to stay, so I did not have much time to research. However on arrival, first impression was OK. Our room was at the top floor, just the way I like it, I hate hearing people walking above me. The room was... More 

Helpful?
1 Thank Camslangboy
Lelystad
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 May 2014

We were making a trip through Scotland and the Imperial Hotel is a nice place to stay. A nice location and the rooms are ok. There is no lift but for us that is no problem. The rooms are nice and clean, the staff is helpfull and the breakfast is very good

Helpful?
Thank philipr-NL
Stirling, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

Fort William is a small town at the foot of Ben Nevis, there are many places to visit in the surrounding area, scenery is fantastic, mountains and glens, the Caledonian canal with Neptunes staircase. We stayed in the Imperial hotel in the town, this hotel is very clean in all aspects, the staff very friendly and food was to a... More 

Helpful?
1 Thank 604Bernie
Parainen, Finland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

We stayed one night at the hotel a few weeks ago when driving around. The room was clean but the view from the window was the opposite wall just 5 m away and a staircase just in front of the window and you could barely see the sky, in the size of a stamp. No information of this in advance.... More 

Helpful?
Thank Tom C
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations into... More 

Travellers are raving about these Fort William hotels

Glasgow, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014

A really great hotel to stay in after doing the West Highland Way. Big bath, hot water, fluffy towels and comfy bed. A central location, close to bus and rail stations. Friendly staff. An extensive menu which was good value.

Helpful?
Thank 403kate
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Imperial Restaurant
The Imperial Restaurant
Cuisines: European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms

Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Price Range: €54 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Imperial Hotel 3*
Number of rooms: 35
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Imperial Hotel staff and other travellers.
4 questions
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Glasgow, United Kingdom
Elgin, Scotland, United Kingdom
over a year ago

See all questions (4)

Questions? Get answers from BEST WESTERN Imperial Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 40 faced the Loch but also the road”
 of 5 bubbles 615bobc, 30 Oct 2016 | Read review
“Bring ear plugs if you want to sleep - traffic noise will keep you awake.”
 of 5 bubbles MalRees, 5 Oct 2016 | Read review
“Room 5 is a large comfortable room away from the main road side of the hotel despite the noise from the extractor during dinner.”
 of 5 bubbles newtravellers58, 29 Sep 2016 | Read review
“Just don't book any room find somewhere else”
 of 5 bubbles JohnR833, 17 Sep 2016 | Read review
“Just don't.”
 of 5 bubbles Maybell_11, 14 Sep 2016 | Read review
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