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Imperial Hotel

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Fraser Square, Fort William PH33 6DW Scotland
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US$156
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About

#18 of 23 hotels in Fort William
Location
Cleanliness
Service
Value

Everyone needs a place to lay their weary head. For travellers visiting Fort William, Imperial Hotel is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Imperial Hotel makes it easy to enjoy the best of Fort William.

Imperial Hotel is a hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features room service, baggage storage, and newspaper. Plus, guests can enjoy breakfast, which has made this a popular choice among travellers visiting Fort William. For guests with a vehicle, free parking is available.

Close to some of Fort William's most popular landmarks, such as Bronze Ford Model T (0.1 mi) and Lochaber Geopark Visitor Centre (0.1 mi), Imperial Hotel is a great destination for tourists.

When you’re feeling hungry, be sure to check out The Wildcat, Deli Craft, and Morrisons Supermarket Cafe, which are some cafes that are popular with locals and out-of-towners alike.

There is no shortage of things to do in the area: explore popular history museums such as Lochaber Archive Centre.

Whether you’re travelling for business, pleasure or both, Imperial Hotel is sure to make your visit to Fort William one worth remembering.

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Full view
Property amenities
Free parking
Street parking
Free High Speed Internet (WiFi)
Restaurant
Skiing
Taxi service
Baggage storage
Newspaper
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Non-smoking hotel
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Room features
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Centrally Located
Languages Spoken
English
946Reviews7Q+A100Room tips
Traveller rating
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Popular mentions
Sandy69 wrote a review 17 Jun
Alva, United Kingdom1 contribution
Hotel is situated perfectly at the town centre and overlooking Loch Linnhe. We had the corner room with the full glass frontage , giving a superb view south and westward. It also overlooked the nearby dual carriageway town bypass, but thankfully the traffic sounds never raised above slight background noise, and didn’t bother us at all. The room was a good size and included a fabulous and very comfortable four poster bed. The en-suite bathroom even had a jacuzzi bath installed. The Hotel itself is designed/built in the art-deco flavor and has been well looked after. Decor, furnishings and cleanliness were all of a high standard. We tended to eat out in the towns good choice of pubs, cafes and restaurants so can’t comment on the Hotel’s restaurant. Overall a very relaxing experience, and good value for money.
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Date of stay: May 2021Trip type: Travelled solo
Room Tip: The free parking has limited spaces so getting there early might help getting a space. A large...
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Bex_LL wrote a review 12 Jun
Cardiff, United Kingdom114 contributions43 helpful votes
+1
AVOID THIS HOTEL!! We had one night at the Imperial Hotel at the start of June 2021 and was very disappointed with our stay. We now understand why this hotel still had vacancies compared to the other hotels and B&Bs which were fully booked for our date. The main positives were easy check-in, close to town centre, and beds were relatively comfy. For the negatives - We witnessed staff smoking right outside the front of the hotel when reception was quiet (this was not a good look for the hotel or for guests who had to walk through the smoke to access the entrance); the decor of the hotel was old and tired; our room smelt of smoke (as non-smoking guests this was not acceptable); there was no privacy in the bathroom - the neighbouring building had a window looking directly into our bathroom and with no blind this meant we had to find ways of getting into the bath/shower without people seeing us naked; and there was very limited parking (only 10 spaces). The biggest downfall was how the reception team/hotel dealt with our complaint - I woke up at 6am to find the ceiling dripping with water. It had obviously been doing this for a while but the sound had been muted by our clothes and other items which were lying underneath the leak and had been absorbing the water. Now fully saturated, the water was starting to ‘ping’ off our wet clothes/items. I went down to reception and found it to be closed until 8am. There was no emergency contact number in our room to raise this issue there and then. We managed to use the bins in the room to collect the water until 8am, although the dripping got progressively worse and spread across the room. It went behind the light switch and behind the TV meaning these couldn’t be used. I’m guessing it was also essentially unsafe with water in the electrics. The water was also brown in colour. When I raised this with the receptionist at 8am, she was rather unhelpful and at one point asked if we’d caused the problem (despite the water coming from above us). Whilst down at reception raising this complaint my sister ran down to inform us the water was now constantly pouring through the ceiling. The receptionist brought up extra buckets and after being surprised at the extent of the issue moved us to another room at 8.20am. Needless to say we only used this room to shower before leaving. The receptionist/hotel did not take any accountability or responsibility for this issue and gave a lame excuse about the reason for the leak. We were told ‘it wasn’t their fault the leak had happened’, and they proceeded to charge us the full amount of money for the room. It was only after contacting booking.com directly, who then contacted the hotel on our behalf, that a £10 discount was offered - but even then that £10 would not cover the laundry fee we’d have to pay to clean our sodden/dirty clothes or the reading book that was damaged by the leak. I informed the receptionist that I was not happy with the outcome and asked to speak with the manager. Apparently the manager was not in until the afternoon but would contact me to follow up on this complaint. I left my contact details, but needless to say it’s 3 days after my stay and I still haven’t been contacted by the manager. Overall appalling customer service and lack of help for guests should they encounter a problem. They clearly did not care that our stay had been disrupted or that our clothes/items were damaged. I will not be booking with this hotel again and will be advising others to stay well clear.
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Date of stay: June 2021Trip type: Travelled with family
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Mo54 wrote a review 9 Jun
Airdrie, United Kingdom114 contributions39 helpful votes
Our short stay at the Imperial was made extra enjoyable by the attentive friendly staff, from the young lady in Reception when we booked in on the 6th June, to the lady on duty when we checked out, both couldn't have been more helpful. On checking in we couldn't get our card key to work and the Receptionist was there in a flash to assist us. Our room was very spacious, light, airy and spotless and the large bath made it extra special for a long, relaxing soak. Our experience in the Rio Pizzeria Restaurant was made more enjoyable by the attentiveness and friendliness of the Staff. We both had pasta dishes and they were a treat and topped off a lovely evening in the Hotel. We both had a great sleep and woke up rested and refreshed and ready for breakfast, and once again the Staff couldn't have been more helpful and the food was cooked to perfection. On checking out we asked the young lady in Reception if we could leave our car in the Car Park for half an hour until we went across the road to buy some gifts and she said this would be fine as long as our car was in a designated parking space. Our experience at the Imperial was superb and we would highly recommend this hotel to anyone planning a trip to the Scottish Highlands. The attention to the Covid regulations were of the highest of standards and made you feel you were in a safe environment. Thank you to all the staff for making our stay extra special, keep up the good work.
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Date of stay: June 2021
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Room Tip: I think any room in this hotel would be enjoyable
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Frankie M wrote a review 6 Jun
9 contributions2 helpful votes
Really lovely hotel in an amazing location. Staff went above and beyond to make my stay an enjoyable one. The room was lovely and I would definitely recommend stating here if you happen to be in Fort Williams
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Date of stay: June 2021Trip type: Travelled solo
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ray6662015 wrote a review 6 Jun
Newcastle upon Tyne, United Kingdom30 contributions12 helpful votes
The food was amazing and the staff we could not of picked a better place to eat. King prawns and the chicken done to perfection and there was loads of mussels on my wife's plate we had a bottle of white wine and this came to £55 a bargain. The waiter was lovely and there was a 3 course meal for 14 pound.
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Date of stay: June 2021Trip type: Travelled as a couple
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PRICE RANGE
US$75 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western fort william, fort william best western
FORMERLY KNOWN AS
Best Western Imperial Hotel
LOCATION
United KingdomScotlandScottish HighlandsLochaberFort William
NUMBER OF ROOMS
35
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Frequently Asked Questions about Imperial Hotel
Which popular attractions are close to Imperial Hotel?
Nearby attractions include West Highland Museum (0.1 km), Saint Andrew's Church (0.1 km), and 3 Wise Monkeys Climbing (0.2 km).
What are some of the property amenities at Imperial Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at Imperial Hotel?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Imperial Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Imperial Hotel?
Conveniently located restaurants include The Wildcat, The Geographer, and Garrison West.
Is Imperial Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Fort William.
Are there any historical sites close to Imperial Hotel?
Many travellers enjoy visiting Dun Deardail fort (0.5 km).
Does Imperial Hotel have any great views?
Yes, guests often enjoy the lake view available here.