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Elvoline
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All photos (529)
Full view
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We were a bit concerned--Best Western? We pulled up behind two large tour buses outside, but the groups had already checked in, thank God. The hotel staff had trouble finding our reservation, until they looked under my tripadvisor alias(!) Check-in after that was quick. It's...More
Thank J P
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 4 days ago
What lovely comments, thank you for taking the time to write and I'm glad you enjoyed your stay.
What a great location,views, everything, but, are the people in a huge comfort zone ??!!
Reception - Bad !!!!
Breakfast - Bad !!!
Bar area - Very good !!
No porter service !!, and my wife were post knee operation.
I think : Lazy or...More
2 Thank LouisGroen
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago
I cannot apologise enough for this and it just should not happen. We have actually employed extra porters and receptionist recently to help so I really cannot apologise enough as we are trying to improve our service to all guests arriving as it can be...More
Lots of yummy food and drinks but unfortunately let down by poor service. Firstly when we arrived, we had to wait for a member of staff as the girl on the desk didn't seem to know/care as we were only there for afternoon tea. We...More
1 Thank Leanne S
Response from Della E, Room Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago
I am really sorry to read this and cannot apologise enough. We really do care and will definitely be looking into this and making some changes. I am really pleased that you enjoyed the food but so disappointed that it was spoilt by what looks...More
Stayed here two nights, but was not impressed. It was just OK. Spacious rooms... but do not bring your own food or drink. Sign says if you spill on the rug, you are responsible for the cleaning. We were afraid to even make their supplied...More
Thank tedb548
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago
I am really sorry to hear that you did not enjoy your stay with us. We really value all feedback and I am wondering if you could help further with the sign regarding the cleaning. This is something that I need to look into as...More
Stayed here for 6 nights, and appreciated an unexpected upgrade to the river view room. The room is generous in size, with an extremely comfortable bed (the linen feels like top quality!). Only minor gripe is lack of a fridge (though they do give free...More
Thank Vincent I
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago
Thank you for taking the time to mention so much, it is really appreciated. We look forward to seeing you again.
Thanks
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Banquet Room
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$138 - US$469 (Based on Average Rates for a Standard Room)
Hotel class
Official star rating provided by VisitScotland, the National Tourist Board.
Hotel Style
#17 Romantic Hotel in Inverness
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
89
Reservation Options
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Cheap Tickets, Travelocity, Priceline, TripOnline SA, Hotwire, getaroom.com, Cancelon, Evoline ltd, HotelQuickly, Hotel.de and HRS so you can book your Best Western Inverness Palace Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Location
United Kingdom >
Scotland >
Scottish Highlands >
Inverness
Also Known As
Best Western Inverness Palace Hotel And Spa ,
Best Western Inverness Palace Hotel Inverness ,
Inverness Best Western ,
Best Western Inverness Palace Hotel & Spa Scotland
Hi whiterabbit2754,
Thanks for your question and I wanted to let you know that yes, we do have rooms which have "wet rooms". We also have frames and seats for use in the room on request.
I hope this helps and thanks... More
Hi whiterabbit2754,
Thanks for your question and I wanted to let you know that yes, we do have rooms which have "wet rooms". We also have frames and seats for use in the room on request.
I hope this helps and thanks again, Della.
Hi Bonnie B,
Thank you for your message, bookings through Great Rail Journeys are automatically allocated into Classic rooms.
If you would like an upgrade then please contact Great Rail or the hotel directly to check... More
Hi Bonnie B,
Thank you for your message, bookings through Great Rail Journeys are automatically allocated into Classic rooms.
If you would like an upgrade then please contact Great Rail or the hotel directly to check availability on the dates of your stay.
Kind regards
Samantha Mackenzie
Hi Sheena S, thanks for your question. Yes we have a disabled changing area within the leisure club and no stairs leading to it from the public areas or from the rooms with access from the lifts. The pool does have steps... More
Hi Sheena S, thanks for your question. Yes we have a disabled changing area within the leisure club and no stairs leading to it from the public areas or from the rooms with access from the lifts. The pool does have steps to get in although it is not a deep pool, at it's deepest 1.3 metres and shallowest 1.1 metres. I really hope this helps and if you have any other questions, please let us know. Many thanks, Della.
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