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BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
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1,222 Reviews from our TripAdvisor Community

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Showing 1,154: English reviews
Chorley, United Kingdom
Reviewed 1 week ago

Hotel is nice would stay again,but the receptions at the check in reception are very inexperience &unorganised they could be doing with a lot more trainning.The breakfast is lovely well worth the money and the pool is good too.

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Helpful?
2Thank munrokatie273
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear munrokatie273, Thank you for taking the time to post your review. I am so sorry you felt the reception team were inexperienced and unorganised, please be assured we have looked into your feedback with the team that were here the weekend you stayed. It's great that you enjoyed the pool which is free for all our guests to use...

Aberdeen, United Kingdom
Reviewed 1 week ago

I booked one of the overnight spa packages and loved it. The spa in the hotel was fully booked the weekend we chose to go, so we were booked in to Sleeping Beauty for our treatments instead. It was lovely and relaxing (we all fell asleep during the facial) and the girls were all extremely friendly. The hotel paid for...

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Helpful?
2Thank Melanie T
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Melanie T, Thank you ever so much for your review, we're so happy you had a lovely time away with your mum and sister - nothing beats quality time with the family and it's great we were part of that. I am sorry about the meal you had, please be assured we have been looking into your comments and...

Inverness
Reviewed 1 week ago via mobile

Booked with xmas voucher from family Had been to kingsmill before but this far surpassed their effort ! The place produced a feast of sandwiches, cakes and scones with tea or coffee (inc refills). We left with dogs bags ! My second visit and they get better !!

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Helpful?
2Thank Norrie1958
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Norrie1958, Thank you for your outstanding review of our afternoon tea! We're all delighted you enjoyed it, our kitchen team are beside themselves with happiness and would like to thank you for recommending us so highly! Afternoon tea has become so popular over the last few years, perhaps you could return and try our Intoxicating Tea next time? Cocktails...

Harrogate, United Kingdom
Reviewed 1 week ago

Stayed for a 3 night break. Good check in, nice room, great views over the River Ness. Very handy for shops, restaurants and bars. Not too far from the station, walkable. Good variety at breakfast. Probably the only complaint would be that unless you happened to arrive in the breakfast room just as they were putting the hot plates out,...

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Helpful?
2Thank Babs47NorthYorkshire
Della E, Operatons Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Babs47NorthYorkshire, Thank you for your lovely review, we're so happy you enjoyed your stay with us! We have an absolutely fantastic location for reaching all the transport links and for exploring the wider Highlands from our city centre location, plus we have the added advantage of being a beautiful part of the city! I'm delighted you enjoyed it. Thank...

Edinburgh
Reviewed 2 weeks ago via mobile

Returned again for a 2 night stay over a weekend, we have stayed in this Hotel a few times over the Years and have always found it to be well worth the visit Unfortunitly on this occasion the lounge was a building site We did not get any prior warnings from the Hotel regarding the on going works It would...

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2Thank portyEdinburgh
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear portyEdinburgh, Thank you for your review and I'm really sorry we didn't communicate the lounge refurbishment to you prior to your arrival. I totally understand what you mean and I'm so sorry that this was a disappointment. We are a family run business and really enjoy investing in the hotel to make improvements wherever we can, the bathrooms, carpets,...

fife
Reviewed 2 weeks ago

Stayed here last year for my birthday. It's a nice hotel with a lift to all floors. We had a front facing room and had a lovely view of the river and streets. It is not far away from the town so we didn't have very far to carry the shopping. The pool area was nice, had a nice sitting...

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2Thank aquariusbel
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear aquariusbel, Thanks ever so much for your review and thanks for recommending us to everyone, that means so much to us. It's brilliant that you enjoyed your stay and the beautiful views we have, second to none in Inverness! The pool is a lovely space to relax, sounds great with a glass of wine and kids occupied! I do...

Lossiemouth, United Kingdom
Reviewed 3 weeks ago

When we arrived we found that there was a refurbishment programme of the Reception Area in progress, however every effort was made by all members of the staff to ensure it impacted on the guests as little as possible. Our room was of a good size and in a quiet part of the hotel. We dined in the hotel on...

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4Thank Peter M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Peter M, Thank you so much for your review and also your patience during the refurbishments in our lounge. We do understand that it was an inconvenience however the lounge is now complete and looks fantastic! It's lovely to read that you enjoyed the meals we provide and that breakfast lived up to your expectations, we do try and...

Durham, Canada
Reviewed 3 weeks ago

In the heart of Inverness, easy walk to shops and restaurants. Situated on the river and offers a walking trail, very long if you complete the whole path up one side of the river, over a bridge and back the other side. Wonderful.

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3Thank karenjerry2011
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear karenjerry2011, Thank you for your lovely review and for recommending the beautiful walk that can begin from our doorstep. It is a wonderful walk to complete at any time of the year and takes you back to the city centre again. We're delighted you enjoyed your stay with us and that you had a lovely time in Inverness, I...

Inverness, United Kingdom
Reviewed 3 weeks ago via mobile

I love the Palace Hotel and already recommend it to friends and family. I actually live locally but pop in if I have friends or family staying or if I'm on my own I'll pop in for a coffee and have some time out or read a book. They have the Starbucks providing coffee and can provide cakes and snacks....

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Helpful?
4Thank SarahMInverness
Della E, Operations Support Maanager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear SarahMInverness, Thank you so much for your absolutely wonderful review - we are so thrilled you love visiting the hotel and that you enjoy spending your valuable time here. Mark is delighted at his special mention and likes nothing better than getting to know our guests and having a chat, infact we are all encouraged to display our personalities...

Reviewed 3 weeks ago

A very well situated hotel with some rooms overlooking the river (by request), otherwise rooms with limited or obscured outlook. Very comfortable well proportioned room, beds extremely comfy, great facilities (swimming pool and spa), friendly staff. Good communication prior to stay regarding ongoing refurbishment, however a lovely gesture of apology for inconvenience by way of a bottle of red wine...

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Helpful?
2Thank Annette M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Annette M, Thank you ever so much for your lovely review. We have a fantastic location, one of the best in the city (in our humble opinion...!). I am sorry about the bathroom door allowing light in the room, we look at this with our maintenance team as I understand how disturbing this can be. The refurbishment in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: €94 - €353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 301 was right beside the lift, although still nice and quite.”
 of 5 bubbles H6531EEmarias, 23 Feb 2017 | Read review
“pay for castle view”
 of 5 bubbles tractorgirl145, 23 Feb 2017 | Read review
“Probably a room with a river or castle view. Other rooms though have views over the rooftops out towards the hills.”
 of 5 bubbles C2875HPianm, 20 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles 54catheriner, 14 Feb 2017 | Read review
“Dont take 106 up to 112 the view is a roof.”
 of 5 bubbles munrokatie273, 13 Feb 2017 | Read review
5 of 5