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BEST WESTERN Inverness Palace Hotel & Spa

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1,170 Reviews from our TripAdvisor Community

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Showing 1,102: English reviews
Reviewed 4 days ago NEW

The hotel situated on the river Ness opposite the castle provided me and my friends with and excellent 5 day stay. The staff couldnt do enough for us in all areas but especially in the bar and restaurant. We will return.

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3Thank Michael S
Reviewed 5 days ago NEWvia mobile

Been coming for past few years, staff always welcoming. Breakfast is always great with plenty of choice. Evening meals in the brassiere is fresh and reasonable price. Rooms cleaned daily. River views and swimming pool are added bonuses.

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2Thank Cheryl F
Reviewed 1 week ago NEW

Visiting in the off season at the end of November. Slightly dated but comfortable and spacious warm bedroom on a cold day, with free wifi. Supper service slow, but food OK. Excellent, generous English breakfast with perfect toast provided with tea (instead of from those annoying slow toasters). Hotel ideally sited on river close to old town with view of...

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2Thank George N
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear George N, Thank you so much for your lovely review! It's great that you liked the toast we serve at breakfast, we enjoy providing lovely thick bread from a local bakery fresh each morning. The location we have is fantastic, it's great that you enjoyed the convenience. I do hope we can look after you again on you next...

Woking, United Kingdom
Reviewed 1 week ago

This hotel was a pleasant surprise for a Best Western. Check in was quick and easy despite 2 coach loads having just arrived.The receptionist was very smiley.My room on the second floor was spacious and looked directly out onto the river and castle. The room was clean and tidy and equipped with ironing board!! I was given good advice on...

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1Thank Nick B
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Nick B, Thank you ever so much for your super review! The view is beautiful and it's lovely to know that the team were so friendly and efficient. It's fantastic to read that you would enjoy returning with your family, I hope we can look after you again very soon! Thanks again and kind regards, Della.

Sao Paulo, SP
Reviewed 1 week ago

I stayed at Inverness Palace for two nights. The streets were somehow empty because of the weather but inside the hotel it was quite agitated... The building is historical and the rooms are old-fashioned decorated. It is located at 10-15 min walking either from the railway station or the city centre. The breakfast is wonderful with plenty of options either...

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1Thank clpires
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear clpires, Thank you for taking the time to post your review - we're all delighted you enjoyed your stay! We do have a fantastic location for walking to the city centre, just across the bridge to the main transport links. It's great that you enjoyed the breakfast we offer, enough to keep you sightseeing all day! It would be...

Rotterdam, The Netherlands
Reviewed 1 week ago

This hotel has got most of the things that a really good city hotel needs. Comfortable rooms with friendly service and excellent food in the restaurant. The only issue is that car parking can be limited and make sure you go to reception and get instruction for where and how to park your car. The breakfasts are excellent and boy...

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Thank Uel T
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Uel T, Thank you for taking the time to review your stay, we are so happy you enjoyed your time with us. Breakfast is the most important meal of the day and it's difficult not to take full advantage of all the tempting options that we offer! Yes, the car park can be busy however we enjoy offering our...

Stoke sub Hamdon, United Kingdom
Reviewed 2 weeks ago via mobile

My mum and son live in inverness so I have stayed here several times. You know what it's like, would rather have complete luxury and privacy rather than stay with family. The rooms are always great, sometimes without a view but that isn't a bad thing. I have to say though that on my visit last weekend, the Housekeeping staff...

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3Thank The_Real_Mrs_Earl
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear The_Real_Mrs_Earl, Wow - a real heartfelt thanks for posting your very kind review. We are so proud of the team we have and we can't explain how lovely it has been to read of the excellent service you received, especially by our housekeeping team. It must have been so worrying to realise you had left such an immensely meaningful...

Edinburgh, United Kingdom
Reviewed 2 weeks ago

The hotel is well located with a nice pool. Rooms are a bit tired, but very clean and tidy. Staff very helpful at check in and around parking. Breakfast was good, although we didn't have evening meal there so can't comment Our trip was spoiled by some items vanishing from our luggage. Very slow and inadequate response from management around...

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1Thank Stuart W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Stuart W, Thank you for your review. We have all been very sorry to read of your experience. We have a robust system on re-uniting our guests with their left belongings of which you can imagine, can be many items of all shapes, sizes and value. I am sorry that we do not have your items and I am...

Glasgow, United Kingdom
Reviewed 2 weeks ago

My partner and I found the Palace Hotel a very pleasant place to have a short stay in Inverness.Staff were all very courteous and willing to please. Breakfast had an excellent variety of hot and cold food.Hotel room had a lovely view over the River Ness ,especially at night with the nearby bridge and castle lit up, Our room was...

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3Thank Jim F
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jim F, Thanks ever so much for your time in posting your review. Room 20 is gorgeous! It's fantastic you enjoyed it and that you had one of the best views we in Inverness. Thank you for complementing the team and the breakfast, such an important part of any stay. It would be great to look after you again...

Yorkshire, United Kingdom
Reviewed 3 weeks ago

The hotel is in a good central location, about 5 mins' drive from the train station. Lovely views over the River Ness. Room was nice and quite spacious. I had dinner in the bar area where staff were very friendly and helpful. The food arrived quickly - quite cheerful pub grub style menu. I appreciated that there was no messing...

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4Thank NowThenJen
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear NowThenJen, Thank you so much for your thorough and very complimentary review. It's great to read that you had a stress free and enjoyable business trip with us. You have described Peter so well, he does not rest until he has fixed any problem and is a huge asset to our team. It's so lovely to have his hard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: €81 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#16 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to reception to get information about the car parking options.”
 of 5 bubbles UelT, 28 Nov 2016 | Read review
“Ask for room 20”
 of 5 bubbles jimfY4153UU, 21 Nov 2016 | Read review
“always ask for river view room even if need to pay bit more, worth it.”
 of 5 bubbles neilmN1354VM, 16 Nov 2016 | Read review
“good views at the front but not so good at the back”
 of 5 bubbles 623duncanm, 15 Nov 2016 | Read review
“we really enjoyed the river view from our room!”
 of 5 bubbles Enemark, 15 Nov 2016 | Read review
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