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BEST WESTERN Inverness Palace Hotel & Spa

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1,198 Reviews from our TripAdvisor Community

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Showing 1,130: English reviews
Reviewed 4 days ago NEW

My fiancé and I visited Inverness for a quick minibreak before the real work of 2017 began! We were delighted at how easy to find and close to the city and it's amenities the hotel was. It is in a delightful location on the river opposite Inverness Castle. Unfortunately we didn't have a river view room but that didn't hugely...

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1Thank Brandine88
Greenville, North Carolina
Reviewed 1 week ago

My wife and I booked this hotel for Hogmanay. This is the finest 3 star property we have ever stayed in during our many visits to Scotland. The views from the Castle room were to die for. Every member of the staff we came in contact with was more than willing to do whatever necessary to make your stay the...

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2Thank BillVance65
Rio de Janeiro, RJ
Reviewed 1 week ago via mobile

Amazing hotel next to many different attractions ! Walking distance to Museums, kilt Visitor Center, shops and restaurants... It also offers great rooms, quite large actually and a warm pool, more like a spa really ! I like it a lot ! Oh.. great and complete breakfast as well!

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2Thank Carolita C
Isle of Lewis, United Kingdom
Reviewed 1 week ago via mobile

I stayed here for a night with friends and we had a very relaxing stay. The rooms are spacious and the beds are comfortable. The staff were all fantastic and very helpful throughout our stay. The hotel is centrally located and would definitely recommend it!

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2Thank Erica2251
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Erica2251, Thank you for your super review! It's so lovely to know that you have all had a lovely time with us and you received excellent service. Thank you for recommending the hotel to everyone and I do hope we can welcome you again very soon! Kind regards, Della.

Perthshire
Reviewed 1 week ago via mobile

Been here time and again. Always excellent. A very good best western. Just wish parking was improved/bigger and more accessible car parking. Pool is good and included. Nice breakfast and restaurant. Right beside the river.

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2Thank scottish_guy
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear scottish_guy, Thank you! We're so happy that you enjoy staying with us and that you continue to choose us especially for Christmas - a lovely time of year. I'm sorry that the parking is a challenge, it can be at busy periods. There will always be a space for our guests, whether on-site or at our overspill and there...

Stranraer, United Kingdom
Reviewed 1 week ago via mobile

We have stayed before in the hotel so we were aware of the hotels strengths and weaknesses. Neither of us slept very well since the bed was very lumpy - very annoying! Pool fantastic, room was small but comfortable clean with excellent facilities especially the blue tooth speaker. 95% of staff very nice and helpful, breakfast was middling but poor...

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Thank Milliespringer
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Milliespringer, Thank you for taking the time to post your review on Trip Advisor. What a shame we have got so many aspects wrong for you on your most recent stay. There are more often than not solutions that we can arrange to any issues our guests have, I'm sorry that we won't have this opportunity with you again....

Inverurie, United Kingdom
Reviewed 1 week ago

Could not fault the service in any way. The room was nice and the bed was very comfortable food first class and staff very helpful the only down side of our festive break was that the dance floor was far to small and not very safe to dance on.

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2Thank stembarc
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear stembarc, Thank you for five star review! It's brilliant that you have enjoyed a fantastic start to the new year with us, we're delighted you had a great time! We have had other feedback about the size of the dance floor which we will be looking at for future festivities, I am sorry about this. I do hope we...

Federal Way, United States
Reviewed 2 weeks ago

If it had been possible to sleep AT ALL, this hotel would have been a 4 star property. The fitness center was outstanding - great weights, kettle bells and a beautiful pool. The spa wasn't available the day we were there - and boy could we have used a massage! Located on the River Ness, it was quite scenic. The...

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Thank Gail C
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Gail C, Thank you for posting your review on Trip Advisor. We're all very sorry to read that you had no sleep, obviously this should not be case and I wish we had been in a position to rectify this for you while you were with us. Our beds are bought new regularly from a local company and there...

Aspatria
Reviewed 2 weeks ago via mobile

I have just returned from my second Christmas and third New Year at The Palace. I travelled with a Coach Party. As on previous occasions it was wonderful. The decorations were many and beautiful, the food excellent and more than plentiful. The Staff were pleasant and helpful. I had a single room with river view. It was spacious and well...

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2Thank Mary W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Mary W, Thank you so much! We're so happy you had a wonderful Christmas and New Year with us and thank you for booking again, that's fantastic to know. There is a real buzz around the hotel over the festive period, we all enjoy making sure our guests have a memorable time and ensuring everyone is well fed and...

Dundee, United Kingdom
Reviewed 2 weeks ago via mobile

Have just returned home after a stay here over the festive season. The hotel is perfect, great location and lovely view which makes a break in Scotland so perfect even in the winter months. The rooms are clean and tidy and the staff are most helpful and polite. Thank you to all your staff. We look forward to returning again...

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4Thank Pamhald
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Pamhald, Thank you so much - what a lovely review! We're so happy you had a great time with us over the festive period, we really enjoy making sure our guests enjoy their stay over this very important time of year for everyone. It's fantastic to read that the team were so helpful and polite, thank you. We look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: €80 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, TripOnline SA, Travelocity and Cheap Tickets so you can book your BEST WESTERN Inverness Palace Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view room”
 of 5 bubbles Brandine88, 13 Jan 2017 | Read review
“Rooms on the river side are outstanding”
 of 5 bubbles BillVance65, 10 Jan 2017 | Read review
“front of the hotel rooms offered a view of River Ness”
 of 5 bubbles 959gailc, 3 Jan 2017 | Read review
“I booked a room I had two years ago and it was confirmed. On arrival was allocated a smaller inferior room DON'T BELIEVE BOOKING PROMISES”
 of 5 bubbles 45sheilac, 2 Jan 2017 | Read review
“Ask for room facing river ness for better views”
 of 5 bubbles Elmoboy2008, 19 Dec 2016 | Read review
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