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Mercure Inverness Hotel

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Mercure Inverness Hotel
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1,006 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Inverness Hotel
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Showing 912: English reviews
Cape Town
Reviewed 29 June 2016 via mobile

We stayed for one night. All was fine, clean and in place. The hotel is very central and even has a nice view. We walked around in the city from our hotel. Restaurants all walking distance. The hotel also has a great restaurant on its premises. Beds are comfortable. Bathroom can do with a bit of an upgrade. Value for...

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Helpful?
1Thank HeidiCapeTown
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us and for providing us with your constructive feedback, please be assured that we will use this as we continually try to improve our service. The Hotel is currently working on some exciting plans to upgrade all our bedrooms, bathrooms and public areas and this work...

Reviewed 29 June 2016

We had an itison voucher but having read previous bad reviews decided it wise to upgrade to a Privilege room. On arrival Reception was very quick and efficient and our room although small and the bed comfortable and the decor better suited to a red light area (actually it was orange) and it felt as if we had a third...

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Helpful?
Thank Michael R
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post...

West Wales
Reviewed 28 June 2016

Well where to start. At least they have now got the lifts sorted and there are two brand new ones which don't try to decapitate you without notice. At what cost though? My room had a lovely view of The River Ness, the armchair was old and worn with the stuffing protruding, there was no welcoming snack or bottle of...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank tap4scott
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am sincerely sorry to hear that your complimentary welcome tray was not stocked correctly. This was obviously an oversight by our team and should have been rectified when you asked. I will share your comments with our House-Keeping team. I am glad that you noticed...

britain
Reviewed 27 June 2016 via mobile

Front of hotel staff are fantastic. Great welcome and helpful. Trip was an Itison voucher for me and my mum. Fantastic value. On arrival check in no problem very busy so had to have dinner in bar as restaurant was going to be full. Room on first floor had double bed not twin as requested. Room very clean and had...

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Helpful?
1Thank catmorri
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us and for providing us with some constructive feedback that we can use as we continually try to improve our service. I am sorry that you felt our team member did not act on your comments, I have shared this with our team and usually they would...

Bloomington, Indiana
Reviewed 24 June 2016

Our room was a bit small but the bedding was comfortable. We had a street view but noise was not a problem during our stay. Others in our group enjoyed the river view. The restaurant provided a good breakfast and dinner was also fine. The layout of the lounge and dining areas provided lots of opportunity to meet with other...

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Helpful?
1Thank TomHustad
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. We appreciate all feedback and will use this as we continually try to improve our service. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin

Aberdeenshire, United Kingdom
Reviewed 23 June 2016 via mobile

Mostly enjoyed my stay at Mercure Inverness. Plenty of parking and entrance to main street. Central location close to bus and rail station and all shops and restaurants. If you enjoy a view ask for river facing room. Breakfast was great. Only downside was the drinks prices at the bar. £12 for a white wine spritz is way too much....

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Helpful?
1Thank Siri000
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us and for providing us with your constructive feedback, please be assured that we will use this as we continually try to improve our service. The Hotel is currently working on some exciting plans to upgrade all our bedrooms, bathrooms and public areas and this work...

Glasgow, United Kingdom
Reviewed 23 June 2016

Warm reception and al staff eager to please and very friendly. Great location though hotel getting a little tired and the shower power was not very good. Lovely view over the river. Plenty of nice bars and restaurants within walking distance.

Review collected in partnership with Mercure Hotels
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Helpful?
1Thank janiej15
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for taking the time to review your stay, I am glad to hear that you enjoyed your short break in Inverness. It is nice to also hear that you found our team helpful. I do hope that we can welcome you back in the near future, we are working...

Sydney, Australia
Reviewed 22 June 2016

For a one night stay it was excellent with breakfast thrown in value for your money ! The bar were staffed by friendly people especially the manager who doubles as restaurant customer service too ! The location was close to the city's attractions shopping walking n the breast cancer run along the river ness was beautiful to watch !

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Helpful?
1Thank rathisripathy
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for taking the time to review your stay, I am glad to hear that you enjoyed your short break in Inverness. It is nice to also hear that you found our team helpful. I do hope that we can welcome you back in the near future. Kind regards Fraser...

Reviewed 21 June 2016 via mobile

Having read previous reviews we were a little apprehensive. We needn't have worried . Location: perfect , 2 minutes walk from rail and bus stations. Walking distance to lots of restaurants and bars. Staff: absolutely amazing, had an issue with our safe and duty manageress was IMMEDIATELY in attendance followed by Keith the maintenance manager who got us on our...

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Helpful?
1Thank Wynnesboy
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us again and for taking the time to review your stay, I am glad to hear that you enjoyed your short break in Inverness. I do hope that we can welcome you back in the near future and we promise not to hijack your passports this time! Kind regards Fraser Peterkin

Aberdeen, United Kingdom
Reviewed 21 June 2016

We had a second floor room which looked onto all the bars etc which was very noisy till very late which meant you couldn't leave the window open & there was no air con. We were wakened by the fire alarm at 7.30 our first morning & had no communication from any staff while we stood in the car park...

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Helpful?
Thank karen r
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more   less 

Additional Information about Mercure Inverness Hotel

Address: 33 Church Street, Inverness IV1 1DX, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: €68 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 106
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Inverness Hotel staff and other travellers.
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Questions? Get answers from Mercure Inverness Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the hotel for a room away from renovation work”
 of 5 bubbles davec152, 18 Jan 2017 | Read review
“Rooms looking onto river some noise from air con units . ist floor rooms excellent rest of floors badly require refurbishment,”
 of 5 bubbles Ian348, 18 Jan 2017 | Read review
“higher floors have great views”
 of 5 bubbles 456darrenb, 13 Jan 2017 | Read review
“Choose a superior room”
 of 5 bubbles JillJones, 11 Jan 2017 | Read review
“Ask for a river view room.”
  • The river from our room.
 of 5 bubbles 212brianm212, 1 Jan 2017 | Read review
5 of 5
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