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Highlands Hotel at Macdonald Aviemore Resort

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Highlands Hotel at Macdonald Aviemore Resort
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733 Reviews from our TripAdvisor Community

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There are newer reviews for Highlands Hotel at Macdonald Aviemore Resort
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Showing 707: English reviews
Pickering, United Kingdom
Reviewed 27 July 2015

I stayed here for six nights while visiting Scotland. Rooms were clean, bed comfortable and the standard you would expect from this type of hotel. The complementary water in the room was not refreshed everyday and the bathroom toiletry where never renewed the whole time I was there. The breakfast consisted of a buffet which had a good cooked breakfast...

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Helpful?
1Thank NaturesMoments
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear coalmanshoss Many thanks for your review. I am very pleased to hear that you enjoyed your visit to the resort. I am sorry to hear that a couple of small things let down the overall experience and I will ensure the Head Housekeeper is aware of your feedback so that they can take the appropriate action. Kind regards Stephen...

Guildford
Reviewed 26 July 2015 via mobile

I've read lots of critical hotel reviews on TripAdvisor and have often thought "well it can't have been THAT bad". My wife made me sleep on this one before posting it. Firstly, we had booked an "adapted room" for a disabled travelling companion and had checked in advance that it had a walk-in shower. It didn't. No satisfactory alternative was...

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Thank Colin H
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear Colin H Many thanks for your review. I am sorry to hear that your stay was not to the standard that I would expect. I can assure you that your feedback will be shared with the management team to enable us to improve the service that we provide in the areas that you have highlighted. I hope that we...

San Angelo, Texas
Reviewed 25 July 2015

My husband and I stayed here for six nights while visiting Scotland. The room was large (we had a king size bed) and well furnished also with a sitting area and a flat screen television. Breakfast was included and was very nice. The restaurant on the second floor was also nice for dinner. There is a bar and the staff...

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Helpful?
1Thank Debbie J
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear Debbie J Many thanks for your review. I am delighted to hear that you enjoyed your visit to the Resort and Scotland. As you mentioned, we are constantly upgrading and refurbishing the resort and in the coming weeks we will open 2 new restaurants and bars. We have a wi-fi throughout the resort in all bedrooms and public areas,...

Glasgow, United Kingdom
Reviewed 21 July 2015

We enjoyed a very pleasant stay in this hotel. Room was very nice and bed was extremely comfortable and huge. Bathroom was in very good condition, although a little small. Shower was very powerful and easy to operate the temperature. Staff were very nice at reception and in the restaurant. Breakfast was lovely and had lots of variety. Overall a...

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Helpful?
Thank joe f
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear joe f Thank you very much for your review. I am delighted to hear that you had such a great visit to the resort. I hope that we can welcome you back again soon. Kind regards Stephen Williams Resort General Manager

Cumbernauld
Reviewed 14 July 2015 via mobile

We spent two nights in the hotel, unfortunately we were really disappointed. The hotel rooms are very small and basis urgently require an upgrade. It is a shame as in theory the hotel should work well all the facilities are there but you can't find it! The signage is very poor, the staff lack knowledge and experience. We asked several...

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2Thank kainic
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear kainic Thank you for your review. I am sorry to hear that you were disappointed with certain parts of your stay. We have taken on a signficant number of new team members in recent weeks and I will ensure that we highlight the various facilities and services on the resort in more detail through their induction process. I have...

North Berwick, United Kingdom
Reviewed 14 July 2015

The resort itself is undergoing a large amount of refurbishment, and this is all over the marketing literature. I hadnt factored in for the fact that still so much of it would be so tired. We were misdirected by several staff members on a number of queries and questions, even down to what time the bar opens! On one occassion...

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1Thank MattBrowning
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear MattBrowning Many thanks for your detailed review of your visit to the resort. I have just started working at the resort in recent weeks and I can assure you of my attention to the areas that you have highlighted as being disappointing. The resort is constantly evolving and ongoing refurbishment to improve our bar, lounge and restaurant offering will...

edinburgh
Reviewed 8 July 2015

Originally chose and booked the newly refurbished Morlich Hotel . A couple of days before we were due to arrive I got a phone call to say we were being "upgraded" to the Highlands Hotel. How this was an upgrade I am not sure as they are both 4*. I find it annoying to choose somewhere and then be put...

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Thank travelmum1
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear travelmum1 Thank you very much for your review. I am sorry to hear that the move to the Highlands Hotel was not to your liking. We are still in the process of completing the refurbishment of the public areas in the Morlich Hotel so we do see the move to the Highlands as an upgrade at the moment. I...

Glasgow, United Kingdom
Reviewed 6 July 2015

First impressions were good , resort well laid out and grounds kept immaculate .No hassle check in and young man on reception was very pleasant .Room was clean and seemed conducive to having a good nights sleep . Wrong .we were above the boiler house so we had noise all night and the heat was very uncomfortable ,spoke to reception...

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1Thank anne c
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear anne c Many thanks for your review. I am delighted to hear that you had such a great time at the resort and that all of your party enjoyed themselves. I am sorry to hear about the issue with the boiler and I will personally investigate this problem in the bedroom you have identified. I hope we have the...

gateshead
Reviewed 5 July 2015 via mobile

Went for weekend break with wife & 4year old son. Hotel staff were warm and friendly however there was no buzz around the resort!! Food was pretty basic we ate in the fine dining restaurant which was pleasant enough and in the Italian restuarant which was pretty terrible with a drab decor. We were inconsistently charged for my wife's choice...

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1Thank s7rmy
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear s7rmy Many thanks for your review. I am pleased to hear that you found the staff to be warm and friendly, and that dinner in Aspects restaurant was enjoyable. I am sorry to hear that you did not enjoy other aspects of your stay. Unfortunately the playpark has been closed whilst we source a provider for new equipment and...

Brechin, United Kingdom
Reviewed 5 July 2015

Stayed at this hotel on Friday for one night, from the time we arrived till the time we left everything was perfect. Arriving at the hotel we were welcomed by Tom, a great first impression, cleanliness of the hotel and surroundings outstanding. Meals were lovely, great place!!!!

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Thank Stella M
General M, General Manager at Highlands Hotel at Macdonald Aviemore Resort, responded to this review

Dear Stella M Thank you very much for your Trip Advisor review. I am delighted to hear that your experience at the resort was perfect. I wil pass on your compliments to Tom regarding the warm welcome he provided on arrival. The housekeping and restaurant teams will also be very pleased to read your comments. I hope we can welcome...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Relax in style and complete comfort at the 4-star Macdonald Highlands Hotel. With 151 luxury rooms-with-a-view and its own signature restaurant, Aspects, boasting spectacular views of the Cairngorm Mountains, the Highlands Hotel is ideal for discerning business and leisure travelers. For relaxation there's direct access to the Leisure Arena, a TV lounge with comfy sofas and a DVD player, and the cozy Laggan whiskey bar. ... more   less 

Additional Information about Highlands Hotel at Macdonald Aviemore Resort

Address: Aviemore Highlands, Aviemore PH22 1PN, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore
Price Range: €114 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Highlands Hotel at Macdonald Aviemore Resort 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
Macdonald Highlands Aviemore
Macdonald Highlands Hotel
Hotel Macdonald Highlands
Highlands Hotel At Macdonald Aviemore Resort Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Highlands Hotel at Macdonald Aviemore Resort staff and other travellers.
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Questions? Get answers from Highlands Hotel at Macdonald Aviemore Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“restaurant for the Highland Hotel is on 2nd floor, so I think, a room on the 2nd floor would be most convenient.”
 of 5 bubbles gillianalex2017, 6 Mar 2017 | Read review
“Poor Accessibility for Wheelchair Users or People who have difficulties walking”
 of 5 bubbles kristinam98, 9 Jan 2017 | Read review
“Nice to have a view of the Cairngorm mountains.”
 of 5 bubbles Mirren, 30 Dec 2016 | Read review
“A room in a hotel in the village would be preferable as this place is just characterless and boreing.”
 of 5 bubbles B9653NMstevens, 24 Dec 2016 | Read review
“Dont get one at the back of the hotel facing the A9.”
 of 5 bubbles Blootoonboy, 3 Dec 2016 | Read review
5 of 5