1-9 Grosvenor Terrace Great Western Road, Glasgow G12 0TA Scotland
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What you can expect during your stay
- Face masks required for guests in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
Updated 23/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Glasgow Grosvenor Hotel
Updated 23/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 102 hotels in Glasgow
Location
Cleanliness
Service
Value
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of the University of Glasgow, the Glasgow Grosvenor Hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give guests easy access to the SECC, city centre and Glasgow International Airport. Enjoy great local meat and produce in the highly acclaimed steakhouse restaurant Bo'vine Meats & Wines and fabulous cocktails in the renowned bar beGIN. Offering friendly, responsive and professional service in a highly desirable setting, the Glasgow Grosvenor Hotel will welcome you with the warmth and friendliness the city is famous for. Make the most of your visit, stay with us and leave feeling the spirit of Glasgow.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Conference facilities
Banquet room
Car park
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Highchairs available
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
Full view
99Great for walkers
Grade: 99 out of 100
72Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
1-9 Grosvenor Terrace Great Western Road, Glasgow G12 0TA Scotland
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Most Recent
I’ve always wanted to stay at this hotel for all the years I’ve been coming to Glasgow I finally did and it was so dissapointing. Let me first say that we arrived on Thursday and I haven’t slept more than a few hours ( it is now Monday). Upon first arrival there were stains all over the carpet on the third floor and a huge orange stain on our carpet, hoes in the wall and the WC door was completely destroyed. If your lucky enough to stay asleep through all of the drunk guests coming back to their rooms at 130 am every night then you should get through ok. If your like me and my family then it may be tough. After the 130 crowd finally settled a new group decided to have a loud drunken night beside us at 4am. I called reception and it just rang through for about 25 min my 65 year old mom decided to go down to find someone and when she did they had already passed out. Then at 8 am every morning the housekeeping team yells loudly to each other outside your doors up and down the corridors . Don’t expect to sleep more than a few hours here. The staff is friendly enough however that is not enough for me to ever stay here again. Also paying over $1000.00 Canadian dollars to not be able to sleep with carpet stains etc is unacceptable,we have one night left and I am dreading it as I know it’s going to be like all the rest. At this point I wish I could leave and find a new hotel. The rooms do not come with caffeinated tea or coffee so pack your own ( with your earplugs)…
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Hotel's Favourite
We recently stayed at the Grosvenor as we got Married in the West end Feb 2022. The staff were incredible. They couldn't do enough for us running up to and on the big day itself. They called up the morning of the wedding to so they could check we had everything we needed. Very thoughfull and friendly staff. They went above and beyond, even printing off paper work for us last minute to. It rained in the day and they had umbrellas and staff ready to help my self the bride out of the building and across the road to our venue. Even though it was a busy weekend and the hotel very full the staff were brillaint and so helpfull. Would recommend for anyone to stay. Rooms clean and spacious. Staff are so lovley.
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Date of stay: February 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Glasgow Grosvenor Team, Owner at Glasgow Grosvenor Hotel
Responded 19 May 2022
We are so thrilled that you enjoyed your time here and that we could contribute to your special day! We hope to welcome you back soon - perhaps we'll see you on your anniversary! Congratulations, Hotel Management Team
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Good location in the West End of Glasgow. Short tube ride away from centre of Glasgow. Bit strange when we tried to check in, only given one room at first when we had booked two. Gin bar is disappointing, very dark and dingy but bar staff very friendly. Lovely rooms. Some of the hotel seems tired and unused.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
Hotel is tired and badly needs a refresh. The service was poor - we had an issue which was not addressed. Location is good but parking and access is awkward. Plenty of alternatives in the area, my recommendation would be to choose any one of them.
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Date of stay: March 2022Trip type: Travelled as a couple
Helpful
Very nice and clean double room, all staff were very friendly to us, especially - Roberto, Nicky, Shannon and Thomas were very efficient and had great chat at breakfast service. Recommend anyone to stay here. Hopefully back again soon!
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Lovely hotel - nice comfy room, huge and very comfy beds. great stay and very friendly team, especially Tommy, Nick, Shannon and Lorraine at breakfast who took brilliant care of us every day of our stay!
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
I had a 3 day business trip. Lorraine, Nicky and Tommy greeted us with a big smile each morning that started our busy day the right way. Lovely service, great attention to detail. All three were a credit to the Grosvenor Group.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
I always try to be fair, if you don't allow anyone to act upon your concern then they can't be wholly accountable. Unfortunately in this instance I both spoke with staff at the hotel & later with an email which recieved no response and the receptionist didn't do anything to move me to feeling that it was taken on board at all. For my stay I requested accessible room - this was not accommodated but there was no mention of it. As a result I found it difficult to use shower in bath (post operative issues) I was vexed to see that the room was a bit dusty, I would have hoped for a high cleaning standard post covid. I was out for the day and my room not serviced on Sunday at all. the receptionist advised me upon check-out that they do not service rooms daily, this was not intimated to me during the booking process or upon check-in - given the hotel is on the higher end of room rates I would suggest this is not an acceptable level of customer care. As I was attending an event on Saturday I went to breakfast at 7.40 where I was turned away and told the service didn't start until 8am. I returned at 8.15 to receive poor greeting, clear annoyance at my solo traveller status and was told how they were very busy - it appeared to pain staff to find me a table. When looking at the TV to see what time check-out was I note for Breakfast on Saturday the TV says 7am opening. On the monday morning there were no pastries (a fellow diner was told they could have toast...) no decent coffee and annoyingly staff are playing on thier phones. Again this really is not the level of customer service that I would have expected. This may all sound minor, indeed it was but it did put a dark cloud over what could have been a lovely stay.…
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Date of stay: May 2022Trip type: Travelled solo
Helpful
Response from Glasgow Grosvenor Team, Owner at Glasgow Grosvenor Hotel
Responded 2 weeks ago
Good Morning, We are terribly sorry to hear about your disappointing stay with us recently. This is certainly not the customer experience we aim for. We have followed up with housekeeping department regarding the dusty room and are investigating this matter. Regarding the daily cleaning of the room, our receptionist was correct in that we currently do not offer daily service as standard but can do if specifically requested. Thank you for your feedback that you did not have any notice of this - we are looking to have this added to our confirmation emails and to ensure guests are notified at check in. We will also ensure that our TVs are updated with the correct breakfast times for you and our new breakfast manager has been made aware of the poor customer service you've described. We would like to investigate a couple of these points further, including the accessible room, so would like some further feedback if possible? We have contacted you directly and hope to hear from you soon. Kind Regards, The Glasgow Grosvenor Team
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Great service upon arrival from Daniel & Thomas made us a great cup of cappuccino for breakfast. Nicki was a friendly help as well. Comfortable bed, clean & great spot to start a 2 week vacation. Limited menu after 11pm for late flight arrivals.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Glasgow Grosvenor Team, Owner at Glasgow Grosvenor Hotel
Responded 2 weeks ago
Good Morning, We hope it's started with a nice cappuccino! Delighted to hear that you enjoyed your stay with us and we shall pass your feedback to our breakfast team. Hope to welcome you back soon. Kind Regards, The Glasgow Grosvenor Team
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The Hotel seems to be overdue for a renovation, but is quite Nice. Some noice from the parties if you are on a low floor. The breakfast seemed rather knowledgeable about how to accommodate for a glutenfree diet. The location close to the botanical gardens and the oran mor is quite good.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
PRICE RANGE
US$112 - US$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
glasgow hilton, hilton glasgow
LOCATION
United KingdomScotlandGlasgow
NUMBER OF ROOMS
97
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Claim Your Listing Frequently Asked Questions about Glasgow Grosvenor Hotel
Which popular attractions are close to Glasgow Grosvenor Hotel?
Nearby attractions include A Play a Pie and a Pint (0.06 km), Glasgow West End (0.3 km), and Glasgow Botanic Gardens (0.1 km).
What are some of the property amenities at Glasgow Grosvenor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Glasgow Grosvenor Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Glasgow Grosvenor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Glasgow Grosvenor Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Glasgow Grosvenor Hotel?
Conveniently located restaurants include Ashoka Ashton Lane, Cail Bruich, and Bothy Restaurant.
Are any cleaning services offered at Glasgow Grosvenor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Glasgow Grosvenor Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Glasgow Grosvenor Hotel?
Many travellers enjoy visiting House for an Art Lover (3.7 km), The Mackintosh House (0.6 km), and The Tenement House (1.8 km).
Is Glasgow Grosvenor Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.