CROWNE PLAZA GLASGOW, AN IHG HOTEL

The hotel is great - so why only 4 stars? The receptionist was very attentive and helpful, The room was fine. The swimming pool / fitness area was very clean and pleasant, and the staff there were very friendly and helpfull, nothing was too much trouble for them. They very patiently made sure I understood how to use the lockers. The rooms were only cleaned during our stay if you requested it by leaving a plaque on the door. We did not bother - quite happy to fend for ourselves and anything needed could be requested from reception (towels, toilet paper etc.) The room had a fantastic view looking towards Goliath and the TV studios. So why only 4 stars? Because the hotel is very badly let down by the Marriner restaurant and bar. I will be leaving another review on their page, but because of them, the hotel only got a four (and that was generous, after our experience of the restaurant). Very disappointed that the carvery we had experienced pre-covid was not available, although I see reading reviews on here that it was available in March 2022! The great staff in the hotel are very let down by the bar and restaurant.…

Date of stay: April 2022

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Response from Angela Elliot, Guest Services / Front Office at Crowne Plaza Glasgow, an IHG Hotel

Responded today

Good Morning Janet H Thank you so much for your positive and constructive feedback. We can only apologise regarding your experience in our Mariner Restaurant. all our Guests comments are important to us which we use for training and improving our standards within the Hotel. We do hope we can welcome you back to Crowne Plaza Glasgow in the near future. Kind Regards Angela Elliot Guest Relations

MK1112 wrote a review 14 May

Edinburgh, United Kingdom438 contributions175 helpful votes

Clueless.

A friend had booked to stay at the Crowne Plaza and we had agreed to meet here for food and drinks before a big event. When we arrived around 19:30, we were told no food was being served for now and to come back in 20 mins. We were slightly disappointed by this but we opted to wait in the bar and have some drinks… Service on the bar set the tone for the evening. My partner went up to get served. Three bar staff were stood behind the bar, two looked at her and one, reluctantly, made their way over. The speed of service was lacklustre, especially given how ‘busy’ the bar/restaurant was made out to be. They ran out of Tennents, which for a Saturday isn’t great, so we got some bottles, wine and spirits. 20 mins passed, I enquired to the waiter about a table. He’d totally forgotten about us and told me it’d be another 20 minute wait. No member of staff appeared to have a clue, or care, to what was going on. We had to run along to the Cranside Inn where thankfully they accommodated us and we quickly ate so we didn’t miss the event. I know the Crowne is not a cheap hotel, so at their prices you’d expect better customer care and all round service from the whole hotel team. Clueless from top to bottom.…

Date of stay: March 2022Trip type: Travelled

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Response from Angela Elliot, Guest Services / Front Office at Crowne Plaza Glasgow, an IHG Hotel

Responded today

Good Morning MK1112 Thank you for your constructive feedback regarding your recent stay with ourselves. I can only apologise regarding your experience and please note that all your comments re feedback are now passed over to Departments concerned. We use our Guest's feedback for training and improvements We do hope we can look forward to welcoming you back to Crowne Plaza Glasgow in the near future Kind Regards Angela Elliot Guest Relations

AlanaK7 wrote a review 12 May

Perth, United Kingdom16 contributions30 helpful votes

Good one night stay

Good one night stay for a concert. Wet convenient location. Nice spacious room with everything you would need and 2 double beds, which is just an added luxury Had a lovely meal in the restaurant. Good value and attentive staff Breakfast the following morning was plentiful and excellent value with plenty of choice and selection Will definitely be back!

Date of stay: May 2022Trip type: Travelled

Room Tip: Book a room away from the lifts to avoid noise

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Response from Angela Elliot, Guest Services / Front Office at Crowne Plaza Glasgow, an IHG Hotel

Responded 5 days ago

Good Morning AlanaK7 Thank you for your positive feedback. Delighted you enjoyed your stay with ourselves. It is a great location for attending any Concert at Hydro or Armadillo. Perfect also for Science Centre, Transport Museum, etc. We look forward to welcoming you back for another great stay with us. Kind Regards Angela Elliot Guest Relations

Chris wrote a review Apr 2022

1 contribution

Dreadful

The room was not available until 3.00pm even though we arrived at 12.15pm. The room was for a disabled person even though neither of us is disabled at all. When I queried this at reception they very politely said "you didn't book it directly with us so you get what we give you"... The room was very hot and when we left at 7.00pm to go to our concert I put the aircon on high at 10 degree's to cool it down. When we returned at 10.45pm the room was even hotter than when we left. I called reception and the duty manager came straight away to correctly set the air con. After 2mins he said "oh - its not working but I can't give you another room as we are fully booked". I will get someone to bring you a fan and see if that helps". The fan they sent was huge and very noisy indeed. The room as about 25 degrees and just to hot to stay in so we decided to leave and go home rather than have a sweaty uncomfortable night there. I went to reception all packed and ready to leave at 11.15pm. The duty manager said you don't have to go as I have a cancellation in a suite.... (he didn't have one 20 mins earlier and who cancels a booking at 11.30pm at night !) I was very unhappy and so told him no thanks I am packed and leaving now - he offered me a credit note for when we came again and I laughed at his optimism and refused. It was a genuine relief to get out of there. Due to the dreadful experience I then had a 5hr drive back to the Midlands. I will never stay in a Crown Plaza hotel again.…

Date of stay: April 2022

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Room Tip: Tell them you don't want a room for disabled people (unless you do) and check the aircon works

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Response from Angela Elliot, Guest Services / Front Office at Crowne Plaza Glasgow, an IHG Hotel

Responded 1 week ago

Good Morning CRG1961 I apologise at the way that you have been made to feel during your visit to Glasgow. This is not the way that we want any of our Guests to experience. Our check in time is at 03:00 pm and only if we are able to have our rooms checked out and serviced for our new guests are we able to allocate a room earlier. Our check out time is at 12:00 and some Guests leave slightly later. Apologies again that your air conditioning didn't seem to be cooling down your room. Our Duty Manager would have did all they could to make sure they could have accommodated you in another room if at all possible. Having you drive home late at night is not what we would want for any of our Guests. Would you like to contact me directly at the Hotel? guestexperience@cpglasgow.valoreurope.com Kind Regards Angela Elliot Guest Relations

Clarinda78 wrote a review Apr 2022

Kilmarnock, United Kingdom16 contributions10 helpful votes

Afternoon tea

We have just enjoyed a delicious afternoon tea here. They catered well for our needs of a mixture of gluten free and ordinary afternoon teas. In addition our grandson had a children's two course meal. Very attentive and pleasant staff. I can thoroughly recommend this hotel for dining.

Date of stay: April 2022Trip type: Travelled

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Response from Angela Elliot, Guest Services / Front Office at Crowne Plaza Glasgow, an IHG Hotel

Responded 10 Apr 2022

Good Morning Clarinda Thank you for your positive review regarding your Afternoon Tea. Delighted that you all including your Grandson enjoyed. You will need to come back again one day and perhaps even try our Sunday Brunch. Look forward to welcoming you back in the near future. Kind Regards Angela Elliot Guest Relations

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PRICE RANGE

US$115 - US$184 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

crowne plaza glasgow hotel glasgow, glasgow crowne plaza

LOCATION

United KingdomScotlandGlasgowCity Centre / Anderston

NUMBER OF ROOMS

283

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Frequently Asked Questions about Crowne Plaza Glasgow, an IHG Hotel

Which popular attractions are close to Crowne Plaza Glasgow, an IHG Hotel?

Nearby attractions include Glasgow Science Centre (0.3 km), The SSE Hydro (0.3 km), and Clyde Auditorium - The Armadillo (0.2 km).

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What are some of the property amenities at Crowne Plaza Glasgow, an IHG Hotel?

Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.

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Which room amenities are available at Crowne Plaza Glasgow, an IHG Hotel?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator.

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What food & drink options are available at Crowne Plaza Glasgow, an IHG Hotel?

Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.

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Is parking available at Crowne Plaza Glasgow, an IHG Hotel?

Yes, paid private parking on-site and paid public parking nearby are available to guests.

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What are some restaurants close to Crowne Plaza Glasgow, an IHG Hotel?

Conveniently located restaurants include La Rotunda Casa Italiana, Mariner Restaurant at Crown Plaza Glasgow, and Premier Inn Thyme Resteraunt.

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Are there opportunities to exercise at Crowne Plaza Glasgow, an IHG Hotel?

Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.

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Are any cleaning services offered at Crowne Plaza Glasgow, an IHG Hotel?

Yes, dry cleaning and laundry service are offered to guests.

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Does Crowne Plaza Glasgow, an IHG Hotel offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

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Which languages are spoken by the staff at Crowne Plaza Glasgow, an IHG Hotel?

The staff speaks multiple languages, including English and Polish.

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Are there any historical sites close to Crowne Plaza Glasgow, an IHG Hotel?

Many travellers enjoy visiting The Mackintosh House (1.4 km), House for an Art Lover (2.0 km), and The Tenement House (1.6 km).

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Crowne Plaza Glasgow, an IHG Hotel Reviews, Scotland

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