Wonderful stay, right in the center of the city, good service by the team. The team was very helpful and resourceful. The rooms were clean. The place is at a walking distance from almost all major tourist attractions. You cannot get anything better at this price.
We stayed for 4 nights, paying over £1,100. For that, we had a poorly cleaned room, stained shower curtain, damaged bathroom fixings and really quite tired and dated decor. Insufficient lighting for putting on make up/shaving The breakfast area felt like an old school canteen. Buffet style. The ‘full English’ comprised only sausages, bacon, beans and scrambled egg. No veggie options. The cards on tables said you could order for specific diets but in reality, I was told that I’d have to wait. Had to ask for cutlery 3 days running as the dishwasher couldn’t keep up with the demand. Reception staff were very pleasant. In summary, the place was adequate but certainly not reflected in the price.
This hotel is in a fabulous area not to far from theatre, st James quarter and train station. It was clean, tidy and breakfast was okay for the price in city centre. The staff were brilliant everyone of them who helped us and would definitely return when in Edinburgh.
We have stayed at the Holiday Inn Express Edinburgh, Picardy Place several times. The overall quality has remained consistently high over the years. It has an excellent location, from which most visitor attractions in Edinburgh are within walking distance. It is also well served by the economical tram and bus services of Edinburgh and its surrounding areas.
The location of the hotel is obviously very good. Other than that, we found ourselves lucky that we only stayed for one night. The rooms were not properly cleaned, noisy, old and very welcoming in general. The breakfast was very poor. At least the staff was friendly, but for £200 per night we had significantly higher expectations.
We spent two night here to see The Lion King at the Playhouse Theatre just across the road. The staff are a credit to Holiday Inn from the reception staff to the housekeeping staff nothing was a bother. Our room was clean with comfortable bed and breakfast was great choice and plentiful again staff friendly and cleared and sanitised tables very quickly. On checking out today the Receptionist even carried our case down the outside steps for us Many Thanks one and all! Great location from Bus Station about 5 minutes and Princess Street in easy reach too. We took a bus to Oceans Terminal yesterday as we had never been to Leith really enjoyed our time in Edinburgh There is also a Tesco Express just next to hotel and plenty of restaurants and pubs across in the Omni Centre.
Very centrally located within walking distance of all that Edinburgh has to offer. There is construction (extension of the tram) out front but you could barely hear it and it’s only during the day. The staff is what really makes this hotel outstanding. Extremely friendly and helpful. I had my large bag lost for the first 6 days of my 9 day stay (thanks British Airways). Along with helping me make countless calls the staff supplied me with the necessities to get by until I could get to the local stores (minutes away also). The room was large and well cared for although they really need to replace the carpets. Clean but old and stained. Great and plentiful hot shower in a large surgically clean bathroom. The (free) WiFi was barely usable in the room but string and steady in the lobby and breakfast room. A breakfast buffet awaits every morning beginning at 6:30. Get there in the first hour to avoid the tour group crowds. Scrambled eggs bacon, sausages, toast, croissants, muffins, yogurt, cereals. Something for everyone. Note: the Scots don’t serve 1/2 & 1/2 or even whole milk. It’s skim milk everywhere! Even in Starbucks. Bring your own or be warned! Bottom line I would highly recommend this hotel and would stay here again. Thank you to the staff and managers for providing me with a comfortable home away from home.…
The hardest part of staying here is trying to find the hotel. Because it is in historical Picardy Place, no flashy green HI signs and most people did not know where it was. Plus with the road closures due to the construction of the tram, trying to find the place is a nightmare. But once you find it, you realize what a great location! Lots of restaurants to try and the modern St James Quarter mall is three minutes away. St Andrews Square is about 10 minute walk and the Royal Mile is 20 minutes walk. In fact, the road closures are so ubiquitous that walking is faster for most things. The HI Express means just room and breakfast. No pool, fitness center, business center, microwave, mini fridge, safe or washing machines. Our room was clean, beds were comfortable. Housekeeping never gave us new towels so if you want new towels you have to put the towels on the floor. Shower only. Breakfast is really crowded 8:30-9:30 am. No one wears masks. 24 hour coffee or tea. If you are lucky to have a second floor room, you can eat in your room. Staff were very helpful and friendly. When the tram is completed maybe in two years, this location will be ideal.…
stayed in this hotel for 2 nights. Staff were very friendly and happy to help, our room was very clean and warm upon arrival. The only downside to it was that, the walls are paper thin so you can hear what people next door are saying word for word, the doors of the rooms were pretty heavy so when they shut after someone had gone through them it made quite a bang. we asked for a quiet room which was overall quite especially on the second night but despite hearing conversations by other people in the room next door the noise outside was quite disturbing although this had finished at around 2am. Breakfast was lovely both mornings although it wasn’t a full English. Everywhere was clean and the staff didn’t hesitate to keep on top of cleaning tables and topping up food which was also hot! overall we enjoyed our stayed these were only minor concerns that we had but would definitely stay again.…
It's the first time I have ever stayed at a hotel the bathroom was dirty the room was freezing cold had to ask to turn heating up no toast on the breakfast menu had a drink at the bar vodka and lemonade was £10.90 what a rip off saw the manager spitting in where the empty bottles go first and lime I would ever stay at this hotel