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Holiday Inn Edinburgh City - West

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Traveller (131)
Room & Suite (132)
Dining (12)
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Overview
  • Excellent33%
  • Very good42%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“mini suite”(31 reviews)
“queensferry road”(17 reviews)
“retail park”(33 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (903)
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285
328
158
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22
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All reviewsmini suitequeensferry roadretail parktwo double bedsupgraded to a suitefifth floorgood sizefree wifiminute bus ridebus servicean upgradereception stafftwo night staystayed here for one nightbreakfast was excellentfamily roomhaggis
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11 - 15 of 831 reviews
Reviewed 2 weeks ago via mobile

Fantastic hotel, service was really good! On showing up, we were 3 hours earlier than normal check in, but they allowed us to check in extra early! Room was very clean and tidy! There was 4 of us to a room, so we had 2...More

Thank Welsh-boy2225
Response from Livia B, General Manager at Holiday Inn Edinburgh City - WestResponded 2 weeks ago

Dear Welsh-boy2225, thank you for choosing to stay at Holiday Inn Edinburgh City West and for giving us some feedback. I am really pleased to hear that we were able to make your stay a memorable one and that the staff, especially Barbara on Reception...More

Reviewed 2 weeks ago via mobile

My family and I stayed in the Holiday Inn, using this as a base to access Edinburgh city centre. The hotel is located in a bus route directly the centre of Edinburgh (busses every 15 minutes). The staff at the hotel were very friendly and...More

Thank Dean S
Response from Livia B, General Manager at Holiday Inn Edinburgh City - WestResponded 2 weeks ago

Dear Dean S, thank you for taking the time to give us some feedback from your recent stay at the hotel. I understand the Parking Eye can be a source of tension but as you state the staff are here to make sure that guests...More

Reviewed 19 March 2018 via mobile

Checked in here to be greated by nice welcoming friendly staff. From then on it went downhill. The heating in our room did not work properly, and to top other off the windows where draughty which left us with a freezing room with our 2...More

Thank Carl D
Response from Livia B, General Manager at Holiday Inn Edinburgh City - WestResponded 4 weeks ago

Dear Carl D, thank you for your review of your recent stay at the hotel. I would like to apologise for the number of issues you experienced during your stay. I understand the frustration and inconvenience this would have caused you therefore, I have emailed...More

Reviewed 14 March 2018 via mobile

This was a great venue for us to stay in. The accommodation was of a high standard, the breakfast was super and the staff were extremely friendly and helpful. It isn’t too far out from the centre. We would definitely stay here again.More

Thank Moe E
Response from Livia B, General Manager at Holiday Inn Edinburgh City - WestResponded 19 March 2018

Dear Moe E, thank you for choosing to stay with us and for leaving us some feedback. It is great to hear that everything from the room facilities to the breakfast and the service from staff was excellent and made your stay one to remember....More

Reviewed 5 March 2018 via mobile

Stayed last minute as trains cancelled due to snow. Priced competitively considering last minute. Quite a walk from the centre and after trooping through the snow we wanted to get warm. Check in was good. Room on the sixth floor. Bed ok and room a...More

1  Thank Jennifer S
Response from Livia B, General Manager at Holiday Inn Edinburgh City - WestResponded 6 March 2018

Dear Jennifer S, thank you for choosing to stay with us and for leaving a review. Please accept my sincere apologies for the cold room. As you can understand the extreme weather did not help matters but I am pleased to hear that you were...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$85 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Edinburgh
#34 Family Hotel in Edinburgh
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$85 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Edinburgh
#34 Family Hotel in Edinburgh
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (131)
Room & Suite (132)
Dining (12)
Business Centre & Event Rooms (8)
Questions & Answers
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Meena S
8 January 2018|
AnswerShow all 6 answers
Response from Livia B | Property representative |
The hotel is very close to the city centre. it is a 20 minute walk to the West End but also buses leave from opposite the hotel every 10 minutes during the day - Lothian Buses 41 and 43 and will take about 10 minutes to get... More
1
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Matt F
16 December 2017|
AnswerShow all 3 answers
Response from mass31 | Reviewed this property |
they did not charge me anything but they had my card on my profile
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Lorna J
11 October 2017|
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Response from brymills | Reviewed this property |
sorry I don't understand the question!
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Votes
Room Tips
"The rooms on the left-hand side (think south-side) and on the upper levels have views over Edinburgh."
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"No idea. Ours was noisy!"
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"You and pay an extra 10 Pounds for a 'castle view' - but most of the time, you are dealing with fog..."
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"5th floor south facing"
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