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Mercure Edinburgh City - Princes Street Hotel

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Mercure Edinburgh City - Princes Street Hotel
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2,098 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Edinburgh City - Princes Street Hotel
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Showing 1,781: English reviews
Staffs
Reviewed 25 May 2016

We travelled up to Edinburgh by train and the hotel was just a few minutes walk from the station. The room was a little tight for space but the bed was very large and very comfortable. We were in a room that had the lovely views of the castle and gardens so it compensated for the lack of space in...

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Helpful?
Thank sweetsub
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We are delighted you enjoyed your stay. Kind Regards, James Fraser General Manager

Dunfermline, United Kingdom
Reviewed 25 May 2016

We paid for a premium room on the 7th floor with a balcony to view the Gumball 3000 rally recently. It was rather expensive, but worth it for a treat, however the main entrance and reception of the hotel could do with an upgrade, particularly the toilets. The staff were very friendly and helpful to us, and of course the...

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Thank Moobunny
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We hope to see you again on your next visit to Edinburgh. Kind Regards, James Fraser General Manager

Edinburgh, United Kingdom
Reviewed 25 May 2016

We had made a reservation for afternoon tea and on arrival were shown to a nicely set table by the window with spectacular views of Edinburgh Castle and the Scott Monument. The afternoon tea itself was pretty standard fare with a variety of finger sandwiches, scones with cream & jam and various sweet pastries. We were also offered free refills...

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Helpful?
Thank BusyBee83
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed your afternoon tea with us. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Reviewed 23 May 2016 via mobile

This is my fourth business trip to Edinburgh in last couple of months. This is the first/last time I will ever stay here. Tired decor, ok if you love the 80s but that's being generous.I should have realised when I checked in when three hotel asked for the whole payment for my 3 night stay upfront that something was up....

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3Thank danhighamspark
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. I am sorry that we could not rectify this during your stay when I attempted to make contact with you. Please allow me to express my sincerest apologies. Kind regards, James Fraser...

Northampton, United Kingdom
Reviewed 23 May 2016

I had pre-booked table for 4pm overlooking the castle. Arrived at hotel restaurant on time to be seated. Place was quite empty, staff not very attentive. Shown to a reserved table. Seats were stained but a clean white tablecloth and the table overlooked castle. undressed Table tops in eye shot were dirty and many of the seats were stained. Staff...

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Helpful?
Thank Suzan M
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your visit, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns...

Stoke-on-Trent, United Kingdom
Reviewed 21 May 2016

Coach load of Friends visiting Edinburgh for a weekend 2 night stay, Hotel is well situated on the main Street , great views of the city sights, afternoon tea was good, evening meal 1st night disappointing, worse if you had the Pork, the Hotel was busy, but lacking any real atmosphere , starting to look tired, rooms clean ,again top...

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Thank AndrewJBarratt
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 21 May 2016 via mobile

A beautiful place with beautiful views, walking distance to Edinburgh Castle, and Mary King's Close among a couple of highlights. A welcoming staff, thank you especially to Steven, who made our short stay in Edinburgh one that we could say we'd seen some key attractions to do it small justice. Good food, and attentive staff wanting to ensure what we...

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Thank Isabelle M
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you sincerely for this wonderful five star review of your recent stay with us. I am delighted that you enjoyed your time with us we look forward to welcoming you back when you are next in Edinburgh. Kind regards, James Fraser General Manager

Mirfield, United Kingdom
Reviewed 21 May 2016

Having just spent a week in the hotel, it did what it needed to do. The bedrooms are a perfect size for those on business, and the beds are really comfy, which is an essential when your there for a full week. Breakfasts were always of good quality and plenty of choice. The only thing that probably needs an update,...

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Thank Samuel E
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Glasgow, United Kingdom
Reviewed 21 May 2016

Never again I never post any reviews ever but this hotel was not good plus service was terrible rooms nothing like the pictures, the pictures of the rooms where very nice and modern the room I got given was about 30years old and never been touched, I asked to be moved but the massive hotel was fully booked they said...

Review collected in partnership with 7Ideas.com
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1Thank D6480KAjonathanm
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, James Fraser General Manager

Dunfermline, United Kingdom
Reviewed 19 May 2016

Booked Afternoon Tea for 6 using a deal available via Itison. The booking process was friendly over the phone and upon arrival we were given a warm welcome and shown to our table at the window. The views were magnificent and a great spot to people watch! We were told there was a choice of various sandwich options - tuna...

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Thank susancockbain
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed stay with us. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

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Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 

Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Price Range: €73 - €267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Edinburgh City - Princes Street Hotel staff and other travellers.
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Questions? Get answers from Mercure Edinburgh City - Princes Street Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for views to the castle. Unbelievable!”
 of 5 bubbles 857maggib, 22 Feb 2017 | Read review
“Loved the new decor etc in the bedroom. ”
 of 5 bubbles X4878FOsarahh, 12 Feb 2017 | Read review
“Just upgrade to front”
 of 5 bubbles edpaul123, 11 Feb 2017 | Read review
“For views, look over Princes St, but may want upper floors to keep away from some the street noise if you need to open the windows.”
  • Edinburgh Castle in the evening
  • The Scott Monument and tram on Princes Street
 of 5 bubbles subwaymark, 10 Feb 2017 | Read review
“try for a room with Castle View.”
 of 5 bubbles firparklad, 5 Feb 2017 | Read review
5 of 5