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Braid Hills Hotel
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Braid Hills Hotel

Outside of hotel is historic and beautiful. The lobby is nice and restaurant is decent.
Traveller (454)
Room & Suite (305)
1886 Restaurant at the BEST WESTERN Braid Hills Hotel
Dining (69)

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Avg. €116 /night, 12/10 - 12/11
€334
per night
€201
per night
€67
per night

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About

4.0
#115 of 164 hotels in Edinburgh
4.2 of 5 bubbles
Location
3.9 of 5 bubbles
Rooms
3.8 of 5 bubbles
Value
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Sleep Quality
The Braid Hills Hotel is magnificently situated in its own grounds, with panoramic views right across the City of Edinburgh, to the Pentlands, the Firth of Forth and the Fife hills beyond. Great contemporary Scottish cuisine served in 1886 Restaurant and genuine, friendly service from all the staff is complemented by ample free parking, free wifi and convenient access to a frequent bus service into the city centre. Come and experience a hotel stay with a real Scottish feel!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Street parking
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Blackout curtains
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Electric kettle
Flatscreen TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mountain View
Classic
Languages Spoken
English

Location

134 Braid Road, Edinburgh EH10 6JD Scotland
4.0
4.0 of 5 bubbles1,713 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Braid Hills Hotel offers a mixed experience, with its prime location and scenic views often praised by travelers who also appreciate the convenient transport links and proximity to attractions. While the hotel's amenities, including delicious food and clean rooms, are a hit among many, opinions on value and room quality are divided. Some guests find the hotel stylish and charming, yet others are disappointed by outdated decor and maintenance issues. Service quality also varies, with reports of both friendly staff and unprofessional encounters.
Location
Convenient
Atmosphere
Outdated
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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1,713Reviews14Q+A100Room tips
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Detailed Reviews
andygriffta wrote a review Jan 2020
4.0 of 5 bubbles
We booked based on reviews and free car park plus on the bus route to the city. We were allocated a club room which is above a function room which was not in use, did mean walking outside to get to our room which for us was not a major problem. The room was fine and clean, heating didn’t work but reception sorted that on the first night, I have to say the staff were ALL excellent and friendly plus helpful so can’t understand some of the comments on here. Breakfast was buffet style and was plentiful and a decent standard.
As said bus route was great, £1.70 for a single fare into the city was great and right next to the hotel via the steps. Download the Lothian app for bus and tram and set home as the hotel it’s excellent to get the right bus back from wherever you are in the city.
Would defiantly use this hotel again.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MichaelB19205, Manager at Braid Hills Hotel
Responded 4 Jan 2020
Dear andygriffta Thank you for taking the time to leave such a lovely review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kindest Regards Michael Balman Deputy General Manager
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debbiewilk78 wrote a review Feb 2022
Carlisle, United Kingdom
5.0 of 5 bubbles
Stayed at this lovely hotel with my partner, we had a classic room that was spotlessly clean.
The bed was comfortable and the room had everything we needed tea coffee and biscuits, toiletries in the bathroom.
There was a hairdryer and even an ironing board.
We had the evening meal and we both had steak and it was absolutely beautiful cooked perfectly.
My partner had the ice cream for dessert and he said its the nicest ice cream he has ever had the coconut flavor.
Staff were all pleasant.
Will definitely be coming again.
Read more
Review collected in partnership with Best Western
Date of stay: February 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from daniel cowburn, General Manager at Braid Hills Hotel
Responded 3 Mar 2022
Dear debbiewilk78 Thank you so much for taking the time to leave us such a lovely review following your recent stay with us ! We are thrilled that you found your room comfortable and that you enjoyed your evening meal ( and indeed one of my personal favourites the steak ) Thank you for your kind words for our team , I have shared your comments with the team who are equally delighted at your feedback. We would be thrilled to welcome you back to the hotel any time ! when you do want to come back please do contact us directly as you get 10 % off as a returned valued guest. We hope to see you soon Warm regards Daniel Cowburn
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
RetiredandVeryHappy wrote a review May 2020
Oxford
5.0 of 5 bubbles
Just to let everyone know this hotel acted with complete honesty and professionalism.
We had to cancel two rooms for three nights on the no refund terms and conditions due to restrictions.
That was not the case when I enquired I was offered another date at any time or a complete refund.
Claire Oaks handled our request and the money was back on our card in less than an hour. Well done Claire you were terrific.

At the beginning when we added another room a few days later even though they were nearly full they shuffled the rooms around so we did not have to move. We will definitely stay there when the wedding takes place in the future. Well done to the reception staff and Claire.
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
benjamin m wrote a review Feb 2020
1.0 of 5 bubbles
Booked two months in advance for a 4 night stay. So you first arrive and you’re told where your room is but no one shows you how to get there or offer to take your luggage to the room for you. So you’ll spend a few minute trying to figure out where you room actually is (I seen several newly checked in guest wandering the halls looking for their room, I had to point them in the right and I don’t even work here). Next you’ll get to your room and see there’s barely enough space to walk around the bed and no table to sit at for studies or food plus the view looked into a car park, disappointing to say the least especially considering it was booked two months prior. You then go to put clothes away and discover your wardrobe doors are broken, my partner couldn’t even move the doors. I had to struggle with it to eventually get half open. In the morning regardless if you would like to sleep past 9:30 am you will be woken if not by guests and slamming doors but by cleaning staff shouting to each other down the hall. Not for light sleepers, not that I am a light sleeper but I slept terribly here and so did my partner it’s so loud I’m looking forward to go home for a decent sleep. On the Friday night the hotel hosted a function and had guests heavily dunk still drinking at the bar past 3am after which they decided to party in the double room next to us till even later. No sleep for us till 5am and our free waking system of shouting staff and guest will wake us within a few hours.

The staff seemed they could care less, not even a smile from reception when you walk in. Felt like when I went to inform the reception of the cleaning staff shouting the woman at reception had a smug look on her face and didn’t even apologies. Having stayed in several best westerns in Edinburgh I am disappointed extremely by this branch, I would say DO NOT WASTE YOUR MONEY. I definitely won’t be back and have lost a lot of trust for the brand.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MichaelB19205, Manager at Braid Hills Hotel
Responded 19 Feb 2020
Dear BMyler Thank you for taking the time to share the experience of your stay at Braid Hills Hotel. I am very sorry indeed to read of your disappointment but please be assured that I am taking on board your feedback as the Interim General Manager at Braid Hills Hotel and I will share the points raised with my management team. Our aim will be to improve upon any shortcomings of which you encountered and make positive change for the future to ensure we keep up with our historical level of positive feedback. Kindest Regards Michael Balman Interim General Manager
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Andrea g wrote a review Jun 2021
2.0 of 5 bubbles
We booked this last minute on secret escape (not exactly a luxury), firstly the staff are lovely and to be praised. However, it must be a management issue, they are so short staffed! We booked a table for dinner for 7.30pm with our main course arriving at 9.30pm! I just couldnt eat any of it at that time of night! My husbands fish and chips were definitely the fish and chips the waiter had tried to deliver to the neighbouring table 20 minutes prior (wrong order)! It was like rubber after being kept warm. The dining room is split into to, evening meals at one side and breakfast at the other, rather than this with everyone squashed into one side during covid, should it not be spread out? Ie using the whole room for dinner then the whole room for breakfast? The tables are set out for dinner ready and the glasses and cutlery are on the tables that everyone has to walk past to get to their breakfast table? Surely this is not covid compliant? The poor waitress at breakfast was rushed off her feet, I appreciate it was first day back, but we felt very sorry for her. Again the whole restaurant should be utilised for breakfast? I also think more training is needed, as I say the waitress really was lovely, but she put us at a table that had been used and said "I will just clean this", others we stayed at wiped not only the table but chairs too with discinfectant. She removed the dishes, left a glass unused by the previous guest (for our use) Also the milk jugs are left on the table for the whole of the breakfast period, these should be changed and cleaned?, The room itself was nothing special, we have stayed at Best Westerns before and found this very small in comparison. Also we felt a bit skimpy? ie, one bottle of water between us, one 2 pack biscuits between us? The room was so dark, I appreciate it is an old hotel but to be put on secret escapes? Also other hotels we stayed at last year spread the guests out around the hotel due to covid? We had people beside us and opposite? It just seemed in general, yes there was hand gel dotted around, but covid restrictions are more than just hand gel, and even then, hand gel should be on the tables too?? Reducing the staff numbers is not the answer. We were very patient, both while waiting for dinner and queuing for breakfast, others were not so (which I do find rude), but this leads to ill feeling and it is not the staff's fault. They work very hard. The barman and the waiter in the evening were lovely and very friendly, as was the breakfast waitress.
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Date of stay: June 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room 111 was very small and dark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Balman, Other at Braid Hills Hotel
Responded 25 Jun 2021
Dear andreagG109JE Thank you for taking the time and effort to post your on-line review following your recent stay with us. We are disappointed to learn that there were some parts of your stay that let down the overall experience and for that we sincerely apologise. Our team have been through training prior to opening however dealing with the public after a long time in lock down for the first time can be daunting and I can only apologise if we got that wrong for you during your stay. We are making positive strides in our service and deliver under the current restrictions and will continue to be better in our service delivery. We do take all our guests comments extremely seriously, as this helps us to understand where improvements can be made and we will use this to improve the service we deliver to our guests. I am grateful for your taking the time to share your observations and hope that we may welcome you back to the Braid Hills Hotel in the future. Please feel free to get in touch if you are planning to visit again. Kindest Regards and our Sincere apologies Michael Balman Deputy General Manager
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Paul M wrote a review Oct 2021
1.0 of 5 bubbles
Came back a day early because of train disruption had to hire car all complaints people write about this hotel is true and I had not read any thing about it before visit for 4 days staff have attitude food and drink is overpriced 27£steak with 5 stacked chips a mushroom an a tomato bit of garnish and 3 50 for sauce 5£ a can tennents no draught beer still 8 70£ glass red wine room and view of shed out window check in arranged early check in between 12 and 1 told checkin is at 3 very difficult to eat in bar. Chairs are wrong size for tables otherwise tables are too high and too small that's if they acknowledge you want serving restaurant closed but people coming out restaurant???? Showed to my room by a very helpful cheerful cleaner only one who was through the kitchen and around a, car Park because there was a, wake on and access to room was limited. Says it all about this place
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Date of stay: October 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Balman, Other at Braid Hills Hotel
Responded 30 Nov 2021
Dear paulmQ1588CU Thank you for taking the time to review your recent stay. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced on arrival at the hotel as this is certainly not reflective of the warm Scottish welcome we aim to provide our valued guests. Kindest Regards Michael Balman Deputy General Manager
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Philip J wrote a review Aug 2021
Quorn, United Kingdom
3.0 of 5 bubbles
Edinburgh is such a wonderful and impressive city. Vibrant is often used to characterise the energy and soul of a city and in this case it is an accurate description.
Braid Hills Hotel occupies a vantage point with splendid views. Unfortunately some rooms on the ground floor have no view whatsoever. We expressed our disappointment in our room and it's outlook and were re-allocated rooms without hesitation by staff who go that extra mile to ensure guest satisfaction. This despite the hotel being fully booked due in part to the Edinburgh Fringe.
Staff are exceptional, restaurant offers a wide range of freshly cooked and tasty meals at a value for money price in a friendly yet busy environment. The erratic internet was a frustration for those in my party who needed internet access for business purposes. And the Classic Double Rooms are clean but on the small side. Those rooms on the other side of the corridor are sumptuous and luxurious.
I recommend this hotel but with these reservations.
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Review collected in partnership with Best Western
Date of stay: August 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Balman, Other at Braid Hills Hotel
Responded 16 Sept 2021
Dear Philip J Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kind Regards Michael Balman Deputy General Manager
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David M wrote a review Feb 2020
Newcastle upon Tyne, United Kingdom
5.0 of 5 bubbles
Hotel is in a very good location if travelling by car with a good and inexpensive bus route into Edinburgh.The hotel has always provided a very good service and the bar/food is of a good standard.
The public areas are roomy and comfortable.
It is good value if attending Rugby Internationals as many hotels in Edinburgh are extortionate in their pricing and I understand from friends who have stayed in them ,provide poor service as well.
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Review collected in partnership with Best Western
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MichaelB19205, Manager at Braid Hills Hotel
Responded 19 Feb 2020
Dear dmasson7779 Many thanks for taking the time to leave such a kind review following your recent stay. I will most definitely pass on your comments to the rest of the team as it goes along way to deliver such positive feedback from our guests. I hope that we can welcome you back again soon to the Braid Hills Hotel. Kind Regards Michael Balman Interim General Manager
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joeeggGreenock wrote a review Dec 2021
greenock
5.0 of 5 bubbles
My wife and I had a very relaxing 3 day break and stayed from 10th Nov leaving on the 12th. It was our wedding anniversary. Booked through "myhotelbreak" we had 3 breakfasts and 1 evening meal

We checked into room 205, but as it faced the rear asked for a room change. There were no issues at reception and were very helpful. We were given room 314 and were very pleased with it.

We had read negative reviews about aspects of the hotel but were more than pleasantly surprised. Yes the hotel is dated in areas but this did not reflect the standard of service nor quality of food. It is a very relaxing hotel with character and all staff, in particular, housekeeping were particularly welcoming and helpful.

The breakfast was buffet and was first class , the evening meal, served in the same area as breakfast was exceptional

The location is also good free car parking, with excellent bus service into the city. Bus stop is right outside the hotel and the bus stop is named " Braid Hills Hotel Bus Stop", which shows the high regard for the hotel

I would go so far as to say that this is possibly one of the best hotels that we have stayed in when visiting Edinburgh .It has the usual Best Western high standards has the Its relaxing, clean homely and has character.
We highly recommend this hotel
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Date of stay: November 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms to the front have a good view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Balman, Other at Braid Hills Hotel
Responded 14 Dec 2021
DearjoeeggGreenock Thank you for the amazing 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh.It will bring great pleasure to share your lovely comments with the team as we all need a little boost in these strange times. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards and Many Thanks Michael Balman Deputy General Manager
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Zavazah wrote a review Jan 2020
England, United Kingdom
5.0 of 5 bubbles
We thoroughly enjoyed our stay at this lovely hotel.
Friendly, helpful staff. Cosy bar.
Breakfasts for guests with dietary requirements can be cooked to order (loved my gluten free cooked breakfasts).
I have mobility problems and I booked our 2 night break knowing that the hotel did not have a lift but thought that I would be able to manage if I requested a low floor room and took my time. However I did not manage very well at all as our room was up several flights of stairs. The bathroom did not have any grab rails.
I asked reception if the hotel had any disabled friendly rooms and was told that they did not but were thinking about providing bath chairs.
All other aspects of our stay were perfect.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BraidHillsGM, General Manager at Braid Hills Hotel
Responded 23 Jan 2020
Dear Zavazah Thank you for your review and I am pleased you enjoyed your stay. During any future development of our bedrooms adding some mobility accessible rooms is a high priority for the hotel owners as we aim to improve the comfort of all of our guests. Best wishes for 2020 and we hope to welcome you again soon. Kind Regards Andrea Paton, General Manager
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…
David asked a question Nov 2022
Inverness, United Kingdom7 contributions4 helpful votes
Is it possible to get public transport into Edinburgh from here? Easy enough?
Answer from Juliet Fowles
Wrexham, United Kingdom21 contributions4 helpful votes
Yes, there are steps leading to a main road. The bud from Edinburgh drops off here and across the road is the bus to Edinburgh. It’s the number 11 and it costs £2 each way. Every 15 to 20 mins. So easy !!!
Answer from Elizabeth F
Billinge, United Kingdom2 contributions1 helpful vote
Not sure. It is adjacent to the hotel
Flyer601287 asked a question Jan 2022
1 contribution
Is there adequate parking for hotel residents?
Answer from gayj67
Scunthorpe, United Kingdom59 contributions23 helpful votes
Yes there’s adequate parking
Answer from BraidHillsGM
Edinburgh, United Kingdom
Hi 380Clare, a taxi into the city centre will cost approx £15 depending on traffic, please note we have a bus stop located 50 meters from the hotel main entrance with a bus every 10 minutes straight to Princes St (next to the Christmas markets entrance), an all day ticket is £4pp and you can travel as many times as you like. Kind Regards, Andrea, Manager
Joseph B wrote a tip Nov 2024
2 contributions2 helpful votes
5.0 of 5 bubbles
"There is free parking in the grounds of the hotel. You can also get a taxi or convenient bus to city centre."
Read full review
Atkins thank you wrote a tip Nov 2024
Hunmanby, United Kingdom9 contributions
4.0 of 5 bubbles
"Parking at hotel is easily accessible. Plenty of steps and stairs. Great Bus Service. "
Read full review
Maureen B wrote a tip Oct 2024
Howwood, Scotland, United Kingdom20 contributions21 helpful votes
3.0 of 5 bubbles
"As the name suggests its on a hill, not for the faint hearted. "
Read full review
Angie C wrote a tip Sept 2024
1 contribution
4.0 of 5 bubbles
"Book a room with a view"
Read full review
Priya K wrote a tip Sept 2024
1 contribution
1.0 of 5 bubbles
"Worst ever hotel stay"
Read full review
…
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PRICE RANGE
€69 - €187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western edinburgh, edinburgh best western
FORMERLY KNOWN AS
BEST WESTERN Braid Hills Hotel
LOCATION
United KingdomScotlandEdinburgh
NUMBER OF ROOMS
71
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BRAID HILLS HOTEL | UPDATED 2024 Reviews & Price Comparison (Edinburgh, Scotland) - Tripadvisor

Frequently Asked Questions about Braid Hills Hotel
Which popular attractions are close to Braid Hills Hotel?
Nearby attractions include The Hermitage of Braid and Blackford Hill Local Nature Reserve (0.4 km), The Ball Room Sports Bars & Pool Halls (1.1 km), and Bar at The Canny Man's (1.2 km).
What are some of the property amenities at Braid Hills Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Braid Hills Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Braid Hills Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Braid Hills Hotel?
Conveniently located restaurants include The Hermitage Bar, Hummus, and Mia Italian Kitchen Morningside.
Are pets allowed at Braid Hills Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Braid Hills Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Braid Hills Hotel?
Many travellers enjoy visiting The Real Mary King's Close (3.9 km), Palace of Holyroodhouse (4.7 km), and Gladstone's Land (3.8 km).
Does Braid Hills Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Braid Hills Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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