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HOTEL STYLE
Green
Great View
Languages Spoken
English
Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
24-hour security
Baggage storage
24-hour check-in
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Housekeeping
Safe
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Location
43 Jeffrey Street, Edinburgh EH1 1DH Scotland
Leonardo Royal Hotel Edinburgh
3.6 reviews
Getting there
Great for walkers
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The Leonardo Royal Hotel Edinburgh garners positive remarks for its central location and stylish atmosphere, making it a hit with sightseers. Guests consistently commend the clean premises and comfortable beds, although the hotel's value for money is often questioned due to overpriced rooms and construction-related disturbances.
While the breakfast options are extensive and the staff is lauded for being friendly, some travelers have encountered inconsistent service and noise issues, both from construction and general location-related disturbances.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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The room was comfortable and we were grateful for the AC however the lighting was so dim both in the room and bathroom that it made it difficult to do my hair and makeup. Also, there was no mirror over the desk so I had to stretch my hair straightener cord to reach the only other mirror besides the bathroom (you can only plug shavers into the bathroom outlet).
There were no washcloths (facecloths) so I called reception and they said they would bring them to us. After an hour and a not receiving any, we went downstairs and asked for some but were told that they were fully booked and were out of them. I was disappointed that no one bothered to get back to us and honestly if facecloths are in such high demand, why not get more and/or provide them in the rooms. They cannot be that expensive.
Breakfast was good and the omelette station was a nice touch.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 26 Jun 2024
Dear janetbX7820QR, Many thanks for staying recently and thank you for taking the time to leave a review. We are glad to hear that you found the room comfortable and appreciated the AC during your stay. Your comments about the lighting in the room and bathroom are duly noted, and we apologise for any inconvenience caused. We understand the importance of adequate lighting for personal grooming and will certainly look into improving this aspect to enhance our guests' experience. Regarding the issue with the mirrors and the availability of facecloths, we apologise for the inconvenience and the delay in addressing your request. We regret that we were unable to provide facecloths promptly and understand your disappointment. We will review our inventory management and communication processes to ensure that such lapses do not recur in the future. On a positive note, we are delighted that you enjoyed our breakfast offerings, especially the omelette station. We strive to provide a variety of options to cater to different tastes, and it is wonderful to hear that this was a highlight of your stay. Thank you once again for your valuable feedback. We appreciate your insights as they help us to continually improve our services. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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We were booked into a triple room for three days in Sept. The hotel has a good location, near the Royal Mile and also Princes Street. The beds are small but comfortable and the hotel room was too hot . The windows were fixed with a permanent vent at the top which made it very noisy specially when there is a building site next door and the train station to the front. It was like sleeping in the street!
The bathroom is modern with a nice large shower with both rainfall option and a smaller handheld version if you did not want to get your hair wet. Not enough towels.
They have a TV and also a free safe along with water, tea & coffee facilities in the room. They also provide an ironing board and iron.
If you don’t want to include breakfast on your booking you can also purchase a voucher at reception for €15. Breakfast was excellent; from healthy options to hot dishes, sweet and savoury. There is also a chef onsite to cook the omelette to your taste.
Bar and front staff were very pleasant.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 27 Sept 2023
Dear Many thanks for staying recently and thank you for taking the time to leave a review. We are pleased to hear that you found our location convenient for exploring The Royal Mile and Princes Street. We understand the importance of a comfortable night's sleep, and we apologize for any inconvenience caused by noise from the surrounding area. We appreciate your understanding of the situation. It's good to know that you found our bathroom amenities modern and well-equipped, including the shower options. We apologize for any inconvenience regarding the number of towels, and we will address this with our housekeeping team to ensure an ample supply of towels for our guests. We are glad that you found the in-room amenities, including the TV, safe, and beverage facilities, to be convenient. It's also great to hear that you enjoyed our breakfast offerings and the option to have omelettes cooked to your taste by our chef. Thank you for your kind words about our bar and front staff. Their friendliness and professionalism are important to us, and we are pleased to know they made a positive impression on you. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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Let’s start with positives. The hotel is within easy walking distance from Waverley station. This can be a disadvantage as there was some engineering work at night. We were welcomed with a glass of Prosecco. Our room was perfectly clean and well equipped, but with the most boring pictures in the universe. Imagine a set of prints showing what appeared to be a dismantled cardboard carton from different angles. Not suggesting Monarch of the Glen ,but surely it wouldn’t be hard to find some tasteful prints reflecting where we were? The bed was large and very comfy. A nice touch was a notice in the bathroom with a list of items available from reception should you have forgotten anything. We decided to dine in on the first night, big mistake. Firstly there was a long wait, an hour, before we got our starters. We had just tucked in when a waitress brought our main courses. I explained we had only just received our starters. She basically shrugged her shoulders and said there was a mix up and our main courses were ready. I asked her to take them back to the kitchen to keep warm. The tables were marble topped and the food would have cooled rapidly. The main courses were served again. I looked at my aubergine Thai curry which consisted of a vast amount of baby sweet corn, but no aubergine! I asked a waiter about it, he returned it to the kitchen and reported that the chef agreed it contained no aubergine, but that the chef would cook some, but there would be a wait. Eventually after my husband had finished his meal mine arrived complete with aubergine, but no sweet corn in sight. Bizarre. We didn’t order wine; Oyster Bay at £80 a bottle is a ludicrous mark up! Unasked for the waiter reduced our bill by 10%. Undeterred we went for breakfast the next morning. Hard to believe it was the same dining room. It was staffed by pleasant, smiling, helpful waiters and waitresses. The selection of hot and cold food was excellent from fresh fruit, cold meats and cheese, cereals, yogurt to a full English/Scottish and freshly made pancakes. Not forgetting the croissants. I would stay here again, there is a handy, if steep short cut to the Royal Mile, but would avoid dining in next time.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eloise Porch, Guest Services / Front Office at Leonardo Royal Hotel Edinburgh
Responded 22 Aug 2023
Dear ESHW, Thank you for taking the time to leave your feedback and I am delighted to read you enjoyed your stay with us. I want to sincerely apologise regarding the issues you encountered during your visit for dinner, this is not the level of service we provide at the hotel and I will ensure your feedback is passed over to the relevant department to investigate this situation as a matter of urgency. We do hope to welcome you back to the hotel in the near future. Kind Regards, Leonardo Royal Hotel Edinburgh
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If your thinking of heading to Edinburgh and are looking for a friendly hotel in a great location to all the sites then let me recommend the Leonardo Royal Hotel. The hotel is only a couple of minutes walk from Edinburgh Waverley Station.
We arrived on monday afternoon and entered the hotel. At reception we were given a lovely welcome before being given all the information we needed about the hotel. Our room was an Executive Double plus single room on the sixth floor and was kept clean and stocked by the friendly hotel cleaners.This gave us great views overlooking Waverley station as well as princess street.
Unfortunately we only used the hotel for breakfast which had everything you could wish for (ie. Tea and Coffee , juices , cereal , meats , cakes , pastries and all the ingredients you need to create your own style of a full english breakfast including haggis.) You will also be made very welcome by every member of staff who are all so friendly and can also offer any advice required for your visit to this wonderful city.
As I said the hotel is in a fabulous location and between 10 - 15 minutes walk from most of the landmarks including Edinburgh Castle , Calton Hill , Royal Mile , Princess Street Scottish Parliament Building and the National Museum of Scotland. Buses and trams are also close by meaning you can also visit the lovely town of Leith.
This was our first visit to Edinburgh and I’m pretty sure it won’t be our last. I also think that when we do return there’s a strong chance we will once again choose the Leonardo Royal Hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 14 Feb 2024
Dear Lloydstevens29, Many thanks for staying recently and thank you for taking the time to leave a review. We are thrilled to hear that your midweek break was fabulous and that you found our hotel friendly and in a great location. Your detailed feedback about the warm welcome at reception, the cleanliness and stunning views from your Executive Double plus Single room, and the variety of offerings at breakfast are truly appreciated. We're delighted to know that our friendly and helpful staff contributed to making your stay memorable. It's fantastic to hear that you explored the landmarks of Edinburgh during your visit. We're honoured to have been a part of your first experience in this wonderful city. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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My husband & I stayed for 1 night. Room was ready for us and we arrived early. Room spotless had everything we needed & if we had forgotten anything the hotel offered numerous items we just had to ask Comfy bed slept like a log. Excellent choice at breakfast only complaint scrambled eggs were not nice at all. I then opted for an omelette which was freshly cooked and was perfect Kim ,I think was the ladies name who greeted us as we went in for breakfast, was so lovely took time to greet & speak to every one on arrival The breakfast staff couldn’t do enough for us We will certainly be back & would highly recommend this hotel. It’s literally on the doorstep of Waverly station 5 mins walk to Royal Mile See you next time we are in the capital
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 20 Dec 2023
Dear Ellen H, Many thanks for staying recently and thank you for taking the time to leave a review. We are thrilled to hear that you and your husband enjoyed your overnight stay at our hotel. Your compliments about the spotless room, the comfortable bed, and the amenities provided are truly appreciated. We understand the importance of a clean and well-equipped room, and we're pleased to have met your expectations in these aspects. We're delighted to hear that Kim and the breakfast staff provided excellent service. We will be sure to pass on your kind words to them. Providing a warm and welcoming atmosphere is important to us, and we're pleased that our team made your stay enjoyable. We apologise for the inconvenience with the scrambled eggs, but are glad to hear that you enjoyed the freshly cooked omelette. Your feedback helps us improve, and we will take this into consideration for future improvements. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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The location was ideal as it was right next to the Christmas market HOWEVER if you’re planning on staying here be prepared to get woken up at 7am by work men and more importantly if you’re travelling with an infant avoid at ALL COSTS! I stayed with my three month old baby and upon picking up our bags I wanted to change my child and was told there were no changing facilities and I had to walk to the train station if I wanted to change my child. ( I was told this by the manager and receptionist) there was a disabled toilet/changing room with no where to actually change the baby? The staff weren’t helpful at all. I wouldn’t recommend this hotel at all. 6th of December
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 23 Jan 2025
Dear 711kazh, Many thanks for staying recently and thank you for taking the time to leave a review. We’re glad to hear you found the location convenient, especially with its proximity to the Christmas market. However, we sincerely apologise for the inconvenience you experienced during your stay, particularly regarding the early noise and the lack of suitable baby-changing facilities. We understand how important these amenities are for families, and we regret that we fell short of your expectations in this area. Your comments have been shared with our team to ensure that we improve our services for future guests. We hope to have the opportunity to welcome you back and offer you a much more comfortable experience. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
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Hummmmm so as you have no doubt read already the hotel is undergoing construction work to half of the hotel.
Once again we were not told of the current work ahead of our stay and sadly our room overlooked this. It has to be said that as a room it was clean, modern and stylish with comfortable beds although we found it very warm on a night and found if we opened the window we were woken by the construction workers who turned up at 6:45 and started work at 7 sharp.
We didn’t try the restaurant so can’t comment on that but reception staff were efficient and friendly.
It’s a great location 2 min walk from the station and ideally located near the royal mile.
The construction work is a consideration if booking but we’re were out all day, back for a shower and back out again so didn’t spoil our visit and would definitely recommend once it’s done and stay again in future.
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 30 Oct 2024
Dear Mentalpen, Many thanks for staying recently and thank you for taking the time to leave a review. We’re glad you enjoyed our prime location near The Royal Mile and found the room clean and comfortable, with friendly and efficient service from our team. We apologise for the inconvenience caused by the construction works. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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What an absolute gem Kym at breakfast she was floorless with customer service, tourist info and local knowledge. Her ser ice was impeccable and I hope she reads this as I give her 100%.she ran that breakfast ser ice and the 2 days she had off it was noticed how smooth the place didn't run and your staff member Mei was extremely rude to us. We avoided her from then on. The staff that pick up dirty plates really back off it started to become annoying. Anastasia at night along with the lovely Sullivan and Josh were your great staff at night. The housekeepers keep the rooms spotless. The toilets near the dining room were the dirtiest I have ever seen toilets in my life, I have never ever seen toilets so bad it was disgusting. The food at night sorry let the whole place down and I'm a chef. Steak ordered medium rare was cooked at medium well every night we gave up and went somewhere else. The chicken cooked in Du puy lentils was awful, tortellini amazing and soup of the day outstanding
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Superb location for exploring Edinburgh. Great hostess at breakfast Kym.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 11 Jan 2024
Dear Chocolate4336, Many thanks for staying recently and thank you for taking the time to leave a review. First and foremost, we are delighted to hear about your positive experience with Kym at breakfast. It's heartening to know that her customer service, tourist information, and local knowledge were invaluable during your stay. We will ensure that your commendation reaches her, and we're confident it will make her day. I am, however, truly sorry to hear that certain aspects of your stay did not meet your expectations. Please accept my sincerest apologies for any inconveniences or discomfort you experienced during your time with us. Rest assured, your concerns will be conveyed to our management team. They will thoroughly assess the issues you've raised and explore avenues for improvements. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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Unfortunately, our stay at the Leonardo Royal Hotel was marred by constant construction noise, which we were not informed about when booking. Upon arrival, we were given a room that backed directly onto a construction site (see attached photo). When we raised our concerns, the staff moved us to a room on the opposite side, this meant checking out and the new room wasn’t available for 4 hours. When we checked back in the construction noise was still very audible. To make things worse, this room had a very bad smell of drains/sewerage!
Our final room, the third we were moved to, was relatively quieter due to the construction stopping in the evening. However, our morning was disrupted by early drilling and construction traffic.
I understand that city-centre hotels can have noise, but the hotel should have informed us of these disturbances at the time of booking. If you’re planning to use your room during the day, I’d strongly recommend asking for a room far from any ongoing construction. Sadly these rooms don’t appear to be available.
I feel sorry for the staff who have to endure the complaints. If only they advertised that there was noise between 7-530 due to construction customers could make a choice whether to stay or not.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 31 Oct 2024
Dear Matt P, Many thanks for staying recently and thank you for taking the time to leave a review. We sincerely apologise for the disruptions you experienced during your stay. We understand how frustrating it must have been to face these inconveniences, and we’re sorry for the impact this had on your visit. Please know that we value your comments and will use them to improve our guest experience. I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer. Best regards, Manol Customer Experience Team.
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Beautiful hotel, extremely spacious room with huge windows, comfy bed and aesthetically pleasing furnishings! Staff are warm and welcoming and the location is perfect for getting to anywhere. I had booked a superior double room for 3 nights with my partner for £275 which we had paid at check in. We had issues as soon as we had entered our room. Tv only had sound but no picture had to get staff to replace, but after replacing with a new tv which was too large for the wall bracket it was hanging slanted and not sturdy or secured. Heating was automatic and could not turn off, so room was extremely hot and stuffy. All toiletry pumps were filled with hand-wash even though they were labelled differently for lotions, shampoo shower gel etc. Windows were sealed so could not open for air, there was a vent on the bedroom window but was so high we could not reach it to close it when we were woken by builders drilling into concrete at a site directly outside our window from 7.30am each day. We wasn't warned about these works happening but would have appreciated it if we was. Room service did not replenish refreshments nor did they take used towels or replace them, they only remade the bed, they also moved our personal belongings and threw away my earplugs I had purchased myself on the first night out of 3 of our stay resulting in us having to hear the building works going on even louder. The nespresso machine was faulty and would not clip the pods into place correctly without us having to put our hand inside holding the pods into place putting us at risk of being burnt by boiling hot water dripping from the dispenser. When these issues were bought up to reception staff they said they would pass on to management, I had not been contacted by management so I am uncertain if any of these issues were raised. I had paid a premium price for a premium double room and service which I beleive lacked of its claimed facilities and room service. I thoroughly enjoyed visiting Edinburgh, and I was stunned at the interior of the Leonardo Royal Hotel after reading so many wonderful reviews and being greeted so warmly by the cordial reception staff, I had just felt let down by the facilities.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Experience team , Other at Leonardo Royal Hotel Edinburgh
Responded 13 Jan 2025
Dear 143hannahi, Many thanks for staying recently and thank you for taking the time to leave a review. We’re delighted to hear that you enjoyed our hotel’s aesthetic, the spacious room, and the warm welcome from our reception team. Our central location is indeed a highlight for many of our guests, and we’re glad it added convenience to your visit to Edinburgh. However, we sincerely apologise for the numerous issues you experienced during your stay, which fell short of our usual high standards. Your concerns regarding the TV replacement, heating, toiletry dispensers, and the lack of proper communication about external noise are troubling, and we deeply regret the inconvenience these caused. Additionally, the lapses in room service and the faulty Nespresso machine you encountered are unacceptable, and we will be addressing these matters with our housekeeping and maintenance teams immediately. We apologise for the lack of follow-up from management when you raised these concerns. Your feedback is invaluable in helping us refine our processes and ensure that every guest receives the premium experience they expect and deserve. We would love to have you around again in the future when it suits you the most! Best regards, Manol Customer Experience Team.
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There are more places to choose from in the Edinburgh area.
PRICE RANGE
€124 - €378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys inn edinburgh hotel edinburgh, jurys hotel edinburgh, edinburgh jurys hotel
FORMERLY KNOWN AS
Jurys Inn Edinburgh
LOCATION
United KingdomScotlandEdinburghOld Town
NUMBER OF ROOMS
186
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
