A extremely helpful and pleasant lady on reception Emma made this place for my stay Comfy room excellent shower Only negative the lack of plug sockets only 1 in room Good pub food delivery available to hotel too
Always spotlessly clean and we stay with 2 dogs. Plenty of green space for the bedtime dog walk. Room lovely and warm too. High recommendation for a stop off... We took our own breakfast but you can use the services restaurant who do full english if you wish
Rm4 had the following qualities none of which I appreciated. Extremely dirty stained carpet with matching fabric on chair. Broken mattress with springs apparent and sloped off to one side. Mattress base fabric all torn. If I hadn't of arrived after a 10 hour drive, I would have left. It was a pet friendly room (yorkie dog) so I suggest that they rename it kennel number 4
Good: clean-ish room, dog-friendly, nice receptionist. Not good: Awful old tired mattress with springs that dig in, very tired decor, dank musty smell, lack of sockets, a big gap where furniture should have been, lorries running their fridges on and off all night... and not particularly great value. One to avoid if you can.
I arrived here with my wife and granddaughter. The room was security sealed indicating it had been disinfected and cleaned as per Covid-19 guidelines. Upon opening the door we found it hadn't been cleaned at all. Dust, dirt and stains on the bed linen. I complained and was offered another room but this had a broken window catch so we couldn't close it. The third room offered was also security sealed and this amazingly was the worst of the three. Dust, dirty carpets, soiled linen and food wrappers poking out from under the bed. Soiled curtains and food remnants on the worktop. I asked for a refund and left luckily finding a much cleaner nearby Travelodge. I contacted the company to discover how they could let out filthy rooms during a covid-19 Pandemic and I never got an answer to that question. They pointed out that they had refunded me. Duh, I already knew that. What I wanted was an explanation as to how they could put their customers at risk by failing to disinfect and clean their rooms. Despite several attempts to see where their so called cleaning regime failed (where I was promised a reply) non was ever given. As a responsible multi-national company I find it frightening that they have such a poor attitude to both cleaning their hotels and explaining why they failed one of their customers, and a loyalty card customer to boot. Let's hope they've got their act together, I wouldn't know because they don't answer their emails, they promise they will but they don't. Then again they say they cleaned their rooms and they didn't.…