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Gretna Hall

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866 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Reviewed yesterday NEWvia mobile

Just returned from a nice weekend break enjoyed the hotel and food although found the hotel to be very cold although I understand a central heating refurbishment is planned - also the same time last year they had weekend entertainment on this year there was none I think this really detracts from what could be a cracking place to stay...

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Helpful?
Thank waynecromp
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Wayne for your review, I am pleased to see you enjoyed your recent return visit to our hotel. As you kindly point out in your review, we are hard at work improving the heating systems throughout the hotel. In the rare instances that things are too cold for comfort, our staff remain on-hand to provide assistance & additional...

Liverpool
Reviewed yesterday NEW

The Gretna Hall Hotel exceeded my expectations. I was sceptical but the room was lovely, the bed was comfortable, it was all very clean. The staff were pleasant and allowed us early check in because they knew we had to get ready for a wedding. We stayed overnight for a wedding at another hotel but stayed in the GHH because...

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Helpful?
Thank misshurn1909
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see we were able to surpass your expectations during your recent stay with our hotel! Your feedback is greatly appreciated and will no doubt prove invaluable as we look for ways to further improve the guest experience. I hope to have an opportunity to personally welcome you back to Gretna...

Reviewed 2 days ago NEWvia mobile

Lovely area to get married,the hotel is welcoming and warm,clean and friendly,the staff are helpful and pleasant,the rooms are warming, neat,and tidy.The grounds are neat and tidy lovely for wedding photos.Plenty of car parking

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Helpful?
Thank comeandgetme
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your recent stay with our hotel. I hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Kindest Regards Duncan

stalybridge, cheshire
Reviewed 3 days ago NEW

We attended a Wedding this week and must say it was lovely. The staff are very polite, and looked after us well. Unfortunately, the hotel building let us down. We had room 28, and first off, we were surprised it wasn't a King size bed (nearly all hotels have these now including cheap chain hotels). The room was rather small,...

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Helpful?
Thank golfwidow07
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, While I am pleased to see you enjoyed your recent wedding experience, I'm disappointed to see you ultimately left dissatisfied. I would like to assure you that your feedback has been taken on board and shared with our hardworking team. Having recently joined our family of hotels at Gretna Green Ltd, our staff are now...

Stockport, United Kingdom
Reviewed 5 days ago NEW

Spent one night at the Hotel for a Wedding. Initially on the arrival the check in staff were very polite and welcoming but informed the room was not ready even though this was booked weeks in advance. The room that we were given was extremely unclean, the bedding was old and smelt dirty, the bedside lights did not work and...

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Helpful?
1Thank Hamlet0783
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am disappointed to see you did not enjoy your recent stay with our hotel. While there were clearly a few issues during your recent stay I must stress that, had you raised your concerns with our staff, they would have been immediately rectified. Your feedback has been taken on board and will no doubt...

Birmingham, United Kingdom
Reviewed 6 days ago NEW

Booked one night as we travelled from the south - first room was very noisy but the staff found us a lovely room on the 2nd floor - they were so helpful Food okay in the bar but the breakfast was very good

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Helpful?
1Thank Andrea Whigham I
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Andrea for your review, I am delighted to see you enjoyed your first stay with our hotel. On the rare occasions a guest is dissatisfied with their accommodation, our staff remain on-hand to provide alternatives (which I am pleased to see was done here!). I hope to have an opportunity to personally welcome you back to the new...

Edinburgh, United Kingdom
Reviewed 6 days ago NEW

This hotel is a bit tired although the room we stayed in was lovely facing the front into the grounds, the hotel has changed hands in August 2016 and the new owners are slowly updating it, the food was good and also the staff were extremely helpful and friendly, there was also 2 wedding on in the hotel so there...

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Helpful?
Thank sheilam16363
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Sheila for your review, I am delighted to see you enjoyed your most recent stay with us at Gretna Hall! Your kind comments are greatly appreciated and have been shared with our hardworking team. I look forward to personally welcoming you back to Gretna Hall in the near future. Kindest Regards Duncan

Reviewed 2 weeks ago via mobile

Comfortable sized double room and a lovely breakfast included. I have book to stay here again this week, fair price for what you get and lovely staff who can help with all enquiries. Gretna is a wonderful town with lots to do and see, great location.

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Helpful?
Thank Jackie E
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Jackie for your review, I am delighted to see you enjoyed your recent stay with us at Gretna Hall. Our staff & I look forward to welcoming you back this week! Kindest Regards Duncan

St Andrews, United Kingdom
Reviewed 2 weeks ago

Booked an over night stay here on an offer site, £89 for an over night stay, 2 course dinner and breakfast. From the outside everything looked ok, but then you see the add on building to the main hall which looked very outdated and not within keeping of the look of the original hall. In to the reception which had...

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Helpful?
Thank Cara9567
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Cara for your detailed review, There's some quite mixed feedback here. First and foremost, thank you for your kind comments about our staff, breakfast and fish & chips! With regard to our standards of accommodation, there are a few areas where we may look a little tired. That being said, our staff work extremely hard to ensure we...

Eastriggs, United Kingdom
Reviewed 2 weeks ago

This was a xmas party night, the hotel in general is clean and tidy. The food we had was not the best but that is to be expected I suppose on these theme nights. The bar prices were reasonable and the bar staff were friendly and polite, pity you couldn't say the same about the waiting staff.

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Helpful?
Thank huntygowk
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, Clearly we have some mixed feedback here. While I'm pleased to see we remained presentable and affordable, the fact our meals/service fell below your expectations is disappointing. I can assure you that your feedback has been shared with our team and will no doubt provide invaluable as we continue to look for ways to further...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 

Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: €65 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Gretna Hall staff and other travellers.
7 questions
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South Shields, United Kingdom
over a year ago
9 months ago
Blairgowrie, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Gretna Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“front facing room”
 of 5 bubbles misshurn1909, 23 Jan 2017 | Read review
“Don't book ground floor room noise from above”
 of 5 bubbles ScottyDog63, 18 Jan 2017 | Read review
“Front facing rooms are best with nice outlook”
 of 5 bubbles sheilam16363, 18 Jan 2017 | Read review
“try and get a room in the original hall or to the back of the property then you will not be looked at from the carpark as we were!”
 of 5 bubbles Cara9567, 5 Jan 2017 | Read review
“The Queensborough Clayton Suite is steeped in history - has a great shower and large bath and plenty of space”
 of 5 bubbles billpenilee, 3 Jan 2017 | Read review
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