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City Hotel

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#7 of 11 Hotels in Derry
Certificate of Excellence
GreenLeadersPlatinum level
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1,854 Reviews from our TripAdvisor Community

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Showing 1,809: English reviews
N IRELAND
Reviewed 2 March 2015

We stayed in this hotel from Friday to Sunday for an over 50's break. the hotel was lovely, staff very pleasant. As we drove a man came over and told us there was a free place in the car park as someone had just gone out which was really nice as we weren't sure how to go about sorting the...

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Helpful?
2Thank RAINBOW1LO
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear RAINBOW1LO Thank you for your review, we are delighted you had a lovely stay with us and enjoyed the hotel and staff, thank you for taking the time to post. Yours sincerely Conor Friel Guest relations manager

Belfast, United Kingdom
Reviewed 1 March 2015 via mobile

Enjoyed a two night stay in a superior double on floor 6...only £170 for bed and breakfast, so excellent value for money. All the staff we encountered were very helpful, especially the restaurant staff. Both breakfast and dinner were very nice. The hotel is very central, and we had a good sized cosy warm, quiet corner room overlooking the Foyle....

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Helpful?
2Thank Mary-Louise S
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Mary-Louise S Thank you for your review, we are pleased you had a relaxing stay and enjoyed the hotel and staff, thank you for taking the time to post. Yours sincerely Conor Friel Guest relations manager

Donaghadee
Reviewed 28 February 2015 via mobile

This hotel, although very grand, is very money orientated and lacks customer service. On arrival girl at desk was very unhelpful only interested in the handling of my money , demanding more than I was quoted and also £100 security money. As previous report "no parking was available" costing £10+ despite the fact I had paid £170 for one night....

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Helpful?
Thank Gary D
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear dillongq Thank you for your review, and for giving this opportunity to provide some clarity, the price you were quoted was for up grades to your original package, you called and upgraded your package twice therefore these should be added together. As per our security policy and your confirmation notes a credit card should be provided upon check in...

Reviewed 25 February 2015

Hotel and staff are great! Really enjoyed our stay with no complaints at all. Great central hotel with beautiful views. Staff always available and willing to assist. Food also great although I would advise booking restaurant in advance as it is very popular. Entertainment also very good, two guys singing when we stayed were great and really included the audience....

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Helpful?
1Thank Jacquelinemillar
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Jacquelinemillar Thank you for your review, we are pleased you enjoyed the hotel and staff, thank you for taking the time to post. Yours sincerely Conor Friel Guest relations manager

Randalstown, N. Ireland
Reviewed 24 February 2015

This city centre hotel is really good value. Service is excellent, from reception to concierge to bar to restaurant. On the down side we had a lady business traveller who sat at the table next to myself and my wife at breakfast and carried on a conversation for approximately 30 mins. How the Hotel gets around this problem will be...

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Helpful?
Thank GrahamK_7
CityHotelDerry, Public Relations Manager at City Hotel, responded to this review

Dear GrahamK_7 Thank you for your review, we are pleased you enjoyed the hotel and service, we will discuss your comments and hopefully find a solution, Thanks again Yours sincerely Conor Friel Guest relations manager

belfast
Reviewed 23 February 2015

i bought a two night stay for a friend and her ccompanion to celebrate her 70th birtday. They raved about this hotel, service, staff and food were all amazing. They stayed two nights which included a city tour of the walls. This they paraised as well, especially the guide. This was great price. These two ladies frequently do short city...

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Helpful?
Thank jim m
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear jim m Thank you for your review, we appreciate you taking the time to comment Yours sincerely Conor Friel Guest relations manager

Belfast
Reviewed 22 February 2015 via mobile

I stayed here for two nights with my mum, we had a lovely weekend and while the hotel itself is grand, the rooms are great, I found the service and food really lacking. On check in we where advised that no spaces where available in the car park and while they do a deal with the car park next door...

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3Thank julz1707
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Guest Thank you for your review, we apologise for any confusion experienced, we advise that the hotel has a negotiated rate reduction for guests parking, we don't recommend this to guests, your early check in time may have caused your issue with parking as guests were still departing and the wine hadn't been left in your room yet as...

Reviewed 21 February 2015 via mobile

Stayed on valentines weekend,we were up graded to superior room on the 6th floor overlooking the city and peace bridge free of charge. We dined at the hotel and had the 3 course set menu, the food,was excellent and plentiful for the paltry sum of £21.50 pp best value we have had ever, great location, friendly staff and great food...

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2Thank Dealer205
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Guest Thank you for your review, we are delighted that the food, service and the value impressed, we hope you will make a return visit soon, we trust you enjoyed your Valentines weekend. Yours sincerely Conor Friel Guest relations manager

Belfast, United Kingdom
Reviewed 21 February 2015 via mobile

Stayed one night as a gift. Hotel receptionist called Laura very helpful and pleasant. Foyer slightly dated. Nice gym and small swimming pool £2.50 charge for swim hats even to residents. Room clean, tidy and well stocked. Had lovely view of the Foyle. Was told on check in that only time available for dinner was 8.30pm, little late for us...

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Helpful?
2Thank Susieque26
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Guest Thank you for your review, we are pleased you enjoyed the hotel and apologise if your meal wasn't to satisfaction, I've passed you comments to the kitchen for further review of our supplier. We do hope you choose to stay with us again so that you mat experience the high standards we are known for. Yours sincerely Conor...

Reviewed 20 February 2015

What a place... I was recommended this by the customer and wasn't too sure having not heard about it or not appearing high on the Expedia list. I checked in at the hotel this week to an awesome and truly fabulous place. At check-in it was swift and courteous. The lady (Laura) even walked me up to my room and...

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Helpful?
1Thank Harikara
CityHotelDerry, Guest Relations Manager at City Hotel, responded to this review

Dear Guest Thank you for your review, we appreciate you taking the time to post a lovely review and leave room tips for others, we are proud of our Green initiatives, thank you for commenting. Yours sincerely Conor Friel Guest relations manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Contemporary hotel located on the bend of River Foyle, 200 yards from Guildhall - Many rooms overlook these points of interest. ... more   less 

Additional Information about City Hotel

Address: Queens Quay, Derry BT48 7AS, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: €62 - €130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Hotel 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
City Hotel Derry, Northern Ireland
Hotel Style:
#1 Green Hotel in Derry
#6 Luxury Hotel in Derry
#6 Business Hotel in Derry
#6 Romantic Hotel in Derry
#7 Family Hotel in Derry
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Questions & Answers

Here's what travellers have asked, with answers from City Hotel staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over the river”
 of 5 bubbles bernardm396, 22 Nov 2016 | Read review
“Ask for a room with a view of the river.”
 of 5 bubbles Cyn17dy, 17 Nov 2016 | Read review
“Any room overlooking peace bridge outstanding to see at night lit up.”
 of 5 bubbles irenem951, 9 Nov 2016 | Read review
“not room 314”
 of 5 bubbles johnhN2237AM, 5 Nov 2016 | Read review
“If you can get a room to the front of the hotel you will be rewarded with spectacular views of the river and the Peace Bridge”
 of 5 bubbles JohnN30, 4 Nov 2016 | Read review
5 of 5
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