Great day out, we had the shoulder, neck and back massage which was great, followed by afternoon tea and it was superb. Lovely selection of everything and accommodated dietary requirements. Minor detail is that the sandwiches were a little stiff, perhaps letting them sit out of the fridge at room temperature would have sufficed. Mick (Micheal) was our server and he was very welcoming and couldn’t do enough for us both - a real credit to the team.
Absolutely amazing time, first time back in a few years, will not be leaving it as long again. Staff went above and beyond the call of duty during an unfortunate medical issue, they responded quickly and discreetly without fuss. When this was resolved and we could relax they were attentive and helpful, changing our booking times for a meal without question.The food was spectacular, from breakfast through to our evening meals. The bar staff were quick to serve our drinks, the staff in the restaurant were so pleasant and ready to help you if you needed it without hovering over you. They couldn't do enough for us. The rooms were very clean and comfortable and spacious and even though there is a refurbishment going on we were not disturbed at all so our break was not disrupted at all, in fact the only reason we know there was work being carried t was because we walked past a room that workmen were in. A special word of thanks to Ryan on the front desk, an absolutely amazing young man who helped us and we could never convey to him how grateful we are to him. Can't wait to go back again…
Ian on bar was very helpful changing things on my sons meal to suit him. Hes has autism and has issues with food. Food came out very quick. Nice hot fresh. Very good value for money. Very helpfull staff. Clean
Had or wedding here today exceptional effort put in by everyone at the hotel staff worked tirelessly to ensure nobody wanted for anything massive thanks from David and gemma cannot recommend the white horse enough
Rooms outdated and very small. Staff at front desk could be friendlier, did not feel particularly welcome. Restaurant very expensive and you are not allowed to bring take aways into hotel. £12-17 taxi into centre of town. Taxi men also questioned our choice in choosing this hotel. Room service staff were very attentive. Would not return.
Came on a few nights away with the girls. From the moment we arrived the staff were fantastic. We had spa treatments done on the first day and had dinner in the absolutely beautiful restaurant. The food at dinner and breakfast was fantastic and we came back for dinner again on the second night. The hotel is beautiful but the highlight is the staff. From reception, beauty therapists, bar staff and restaurant, nothing was ever too much trouble and they were always up for a great laugh. They made us feel very relaxed and at ease and we were so impressed that this level of service was apparent with every single staff member. Overall a fantastic stay and we will definitely be back
I had booked a room for a family wedding. After the wedding, I had brought a few of my cousins up to the room while they waited for their taxi home and after no longer than 5 mins of being in the room, I was told the room was going to be inspected, we were getting kicked out and they had threatened to call the police on us several times if we didn’t leave. Bearing in mind no one had made any complaints about us, they had just automatically assumed we were bad news. The man on shift (pictured), then proceeded to call us ‘ignorant people’ and refused to give me a refund after understandably wanting to leave as I didn’t feel comfortable. He even withheld his and the managers name and contact details from us so we really couldn’t get any help on the night. I am totally dissatisfied and it wasn’t worth a penny. The whole situation was dealt with awfully and it is clear that some customer service training or perhaps even just staff with some morals would go a long way!…
Unfortunately we didn’t really enjoy our stay here - the rooms are very outdated, the breakfast is nearly £15 and the jacuzzi/pool was so cold we couldn’t stay in it! Corridors smell musty which gives an overall impression of uncleaniness/age. Ryan at reception was helpful and allowed us to check in a bit earlier. There is a retail park 5-7minutes drive away so we ate and drank there instead. Overall we would not stay here again as there are a lot of better choices in the city. We were driven by price and this was the cheapest option.
We weren’t made aware that there was a wedding party the night we were staying, fights happened loudly in the corridor at 1-3am, a man tried to break into our room and there was no phone to call reception, bed linen was stained, overall dingey.
Excellent hotel, food was so nice.. Rooms spotless.. Would definitely recommend this hotel. One of the waitresses was quite rude to my daughter when she asked her for a plate. Leisure facilities have to be booked when you get to the hotel, this was disappointing as we wanted to use the sauna and pool..