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68 Clooney Road, Derry BT47 3PA Northern Ireland
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (224)
Room & Suite (93)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus White Horse Hotel
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 15 hotels in Derry
Location
Cleanliness
Service
Value
At the Best Western Plus White Horse Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus White Horse Hotel will stand out among other hotels in Londonderry,Derry and Strabane. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus White Horse Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Horseback riding
Billiards
Taxi service
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Evening entertainment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Electric kettle
Flatscreen TV
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Arabic
961Reviews14Q+A100Room tips
Traveller rating
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Most Recent
Busy wrote a review Yesterday
Belfast, United Kingdom24 contributions
Great day out, we had the shoulder, neck and back massage which was great, followed by afternoon tea and it was superb. Lovely selection of everything and accommodated dietary requirements. Minor detail is that the sandwiches were a little stiff, perhaps letting them sit out of the fridge at room temperature would have sufficed. Mick (Micheal) was our server and he was very welcoming and couldn’t do enough for us both - a real credit to the team.
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Date of stay: June 2022
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L bradley wrote a review Jul 2021
4 contributions
Hotel's Favourite
Absolutely amazing time, first time back in a few years, will not be leaving it as long again. Staff went above and beyond the call of duty during an unfortunate medical issue, they responded quickly and discreetly without fuss. When this was resolved and we could relax they were attentive and helpful, changing our booking times for a meal without question.The food was spectacular, from breakfast through to our evening meals. The bar staff were quick to serve our drinks, the staff in the restaurant were so pleasant and ready to help you if you needed it without hovering over you. They couldn't do enough for us. The rooms were very clean and comfortable and spacious and even though there is a refurbishment going on we were not disturbed at all so our break was not disrupted at all, in fact the only reason we know there was work being carried t was because we walked past a room that workmen were in. A special word of thanks to Ryan on the front desk, an absolutely amazing young man who helped us and we could never convey to him how grateful we are to him. Can't wait to go back again
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Date of stay: July 2021Trip type: Travelled with friends
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Kay wrote a review Jun 2022
2 contributions
Ian on bar was very helpful changing things on my sons meal to suit him. Hes has autism and has issues with food. Food came out very quick. Nice hot fresh. Very good value for money. Very helpfull staff. Clean
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Date of stay: June 2022Trip type: Travelled with family
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David C wrote a review Jun 2022
1 contribution
Had or wedding here today exceptional effort put in by everyone at the hotel staff worked tirelessly to ensure nobody wanted for anything massive thanks from David and gemma cannot recommend the white horse enough
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Date of stay: June 2022Trip type: Travelled as a couple
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hangthedejay wrote a review Jun 2022
Bangor, United Kingdom30 contributions3 helpful votes
Rooms outdated and very small. Staff at front desk could be friendlier, did not feel particularly welcome. Restaurant very expensive and you are not allowed to bring take aways into hotel. £12-17 taxi into centre of town. Taxi men also questioned our choice in choosing this hotel. Room service staff were very attentive. Would not return.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Ample parking, clean hotel. Very outdated. If you do not have a car would not recommend due to...
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Caitriona M wrote a review Jun 2022
2 contributions1 helpful vote
Came on a few nights away with the girls. From the moment we arrived the staff were fantastic. We had spa treatments done on the first day and had dinner in the absolutely beautiful restaurant. The food at dinner and breakfast was fantastic and we came back for dinner again on the second night. The hotel is beautiful but the highlight is the staff. From reception, beauty therapists, bar staff and restaurant, nothing was ever too much trouble and they were always up for a great laugh. They made us feel very relaxed and at ease and we were so impressed that this level of service was apparent with every single staff member. Overall a fantastic stay and we will definitely be back
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Date of stay: June 2022Trip type: Travelled with friends
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Beth M wrote a review May 2022
1 contribution
I had booked a room for a family wedding. After the wedding, I had brought a few of my cousins up to the room while they waited for their taxi home and after no longer than 5 mins of being in the room, I was told the room was going to be inspected, we were getting kicked out and they had threatened to call the police on us several times if we didn’t leave. Bearing in mind no one had made any complaints about us, they had just automatically assumed we were bad news. The man on shift (pictured), then proceeded to call us ‘ignorant people’ and refused to give me a refund after understandably wanting to leave as I didn’t feel comfortable. He even withheld his and the managers name and contact details from us so we really couldn’t get any help on the night. I am totally dissatisfied and it wasn’t worth a penny. The whole situation was dealt with awfully and it is clear that some customer service training or perhaps even just staff with some morals would go a long way!
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Date of stay: May 2022Trip type: Travelled with family
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Geraldine M wrote a review May 2022
2 contributions
Unfortunately we didn’t really enjoy our stay here - the rooms are very outdated, the breakfast is nearly £15 and the jacuzzi/pool was so cold we couldn’t stay in it! Corridors smell musty which gives an overall impression of uncleaniness/age. Ryan at reception was helpful and allowed us to check in a bit earlier. There is a retail park 5-7minutes drive away so we ate and drank there instead. Overall we would not stay here again as there are a lot of better choices in the city. We were driven by price and this was the cheapest option.
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Date of stay: May 2022Trip type: Travelled as a couple
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Katie W wrote a review May 2022
1 contribution
We weren’t made aware that there was a wedding party the night we were staying, fights happened loudly in the corridor at 1-3am, a man tried to break into our room and there was no phone to call reception, bed linen was stained, overall dingey.
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Date of stay: May 2022Trip type: Travelled with family
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almoore2022 wrote a review May 2022
1 contribution
Excellent hotel, food was so nice.. Rooms spotless.. Would definitely recommend this hotel. One of the waitresses was quite rude to my daughter when she asked her for a plate. Leisure facilities have to be booked when you get to the hotel, this was disappointing as we wanted to use the sauna and pool..
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Review collected in partnership with Best Western
Date of stay: March 2022
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PRICE RANGE
US$100 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western derry, derry best western
LOCATION
United KingdomNorthern IrelandCounty LondonderryDerry
NUMBER OF ROOMS
58
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Frequently Asked Questions about Best Western Plus White Horse Hotel
Which popular attractions are close to Best Western Plus White Horse Hotel?
Nearby attractions include City Walls (7.6 km), Museum of Free Derry (7.7 km), and The Bogside Artists (7.4 km).
What are some of the property amenities at Best Western Plus White Horse Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western Plus White Horse Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Best Western Plus White Horse Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus White Horse Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus White Horse Hotel?
Conveniently located restaurants include Browns Bonds Hill, Mekong, and Cedar.
Are there opportunities to exercise at Best Western Plus White Horse Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Best Western Plus White Horse Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus White Horse Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus White Horse Hotel?
The staff speaks multiple languages, including English, French, and Arabic.
Are there any historical sites close to Best Western Plus White Horse Hotel?
Many travellers enjoy visiting Shipquay Gate (7.5 km), The Apprentice Boys Memorial Hall (7.7 km), and Bishop Gate (7.9 km).