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BEST WESTERN PLUS White Horse Hotel

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#9 of 11 Hotels in Derry
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS White Horse Hotel
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443 Reviews from our TripAdvisor Community

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Showing 416: English reviews
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Belfast, United Kingdom
Reviewed yesterday NEWvia mobile

This hotel is really lovely and the friendly and helpful staff made it more relaxing. On my arrival I was given a selection of home made tray bakes for my birthday making it even more special. Great stay

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Helpful?
Thank Marie M
Swadlincote, United Kingdom
Reviewed yesterday NEW

Arrived home yesterday after a two night stay at the White Horse. It was my wife's annual, siblings get together. Loved the hotel. Easy to find, very clean and welcoming.The staff employed at the hotel from receptionist to cleaner could not have been more friendly and helpful, which made our stay even better. The rooms were well appointed and comfortable....

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Thank nico304916
Reviewed 2 days ago NEWvia mobile

We had a warm welcome at reception. The receptionist announced loudly that we were on a wowcher package!! A strong smell of cigarette smoke and mould filled the air as we entered the hotel. Our room was very cold. The bedding felt damp and there was a strong smell of mildew. Our room was like that of what I imagine...

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Thank GILLIAN M
Coventry, United Kingdom
Reviewed 2 days ago NEW

I have just stayed here for 2 nights. The staff were lovely and very helpful. The room was ideal it had everything you need and the most comfortable bed. Great value for money. We also had the Sunday carvery, it was gorgeous, the staff were great and good value for money.

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Thank joanne h
Reviewed 2 days ago NEWvia mobile

We were only sorry that we had just one night here. The staff couldn't have been more friendly. Is it a bit tired in places? Yes. Did we care? No. We had one of the nicest meals ever in the restaurant and we eat out quite often. Our spa treatment was amazing. We enjoyed the heated, sauna and steam room....

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Thank Janine K
Craigavon, United Kingdom
Reviewed 3 days ago NEWvia mobile

I recently visited the Whitehorse Hotel for a one night stay. On arrival the receptionist was very welcoming and friendly and told us everything we needed to know. The rooms decor was beautiful and looked as though they had been recently refurbished. I also had a full body massage during my stay which was excellent, the environment was extremely relaxing...

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Thank Chocaholic_Superstar
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Chocaholic_Superstar, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 1 week ago via mobile

This place was weirdly sketchy. The entrance was confusing if you're not coming from the right direction and there's no signage on the backside. It's also not close to much either. The entryway smells of mildew and the layout is strange. The checkin was fast and the staff was nice. We took the hallway to our room on the main...

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1Thank Kayla S
Northern Ireland
Reviewed 1 week ago

Just back from a 1 night stay. Ok the good first: staff excellent, check in quick and efficient. Our room was very nice, if bed a little small ( standard double)... Most hotels now have at least a King), spotless, good shower , good storage. Our meal was included and was very good ( lasagne and fish and chips).... Lovely...

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Thank babsNorthernIreland
Kimberly M, Front Office Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Thank you very much for your feedback. We are glad you enjoyed our lobby and restaurant food. We are sorry that another guest had a negative impact on your stay. Our duty manager from that evening was aware of the problem and tried to address it and we will take steps to try and avoid such a situation happening again.

N Ireland
Reviewed 2 weeks ago

Myself and husband have just returned home from a 2nite stay ere we got a deal for Xmas from social living and have to stay we cudnt fault this hotel...from the moment we step in we were greeted with the upmost professional manner of all.the staff and nothing was to much trouble..the rooms were well decorated and well kitted out...

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1Thank Diane25
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Diane 25, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Reviewed 2 weeks ago via mobile

We had a great time here. The staff were excellent and so polite and the food was superb in the restaurant. Couldn't fault it at all. The room was very clean and cosy and although it was busy we got a great nights sleep.Will certainly be back in the near future

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Thank enler
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Enler, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 

Additional Information about BEST WESTERN PLUS White Horse Hotel

Address: 68 Clooney Road, Derry BT47 3PA, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: €52 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS White Horse Hotel 4*
Number of rooms: 58
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Also Known As:
Best Western Derry
Derry Best Western
BEST WESTERN PLUS White Horse Hotel Derry, Northern Ireland
Hotel Style:
#4 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Luxury Hotel in Derry
#8 Romantic Hotel in Derry
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS White Horse Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 219..very spacious for a couple , but there are even bigger rooms , at really fair prices..”
 of 5 bubbles Martin_Logue1, 23 Jan 2017 | Read review
“208 was fine...assume the rest are the same”
 of 5 bubbles V5603QWgaryd, 9 Jan 2017 | Read review
“Advise hotel if travelling with young children or in a wheelchair”
 of 5 bubbles spen1709, 1 Jan 2017 | Read review
“we had room 223 ..family room close to steps down to spa and pool”
 of 5 bubbles findlindatavares, 21 Nov 2016 | Read review
“Once again I was on the first floor only the other side still very quite extremely comfortable.”
 of 5 bubbles Bargee69, 4 Nov 2016 | Read review
5 of 5