Holiday Inn Express Derry - Londonderry, an IHG Hotel
31 Strand Road, Derry BT48 7BL Northern Ireland
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Derry - Londonderry, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 15 hotels in Derry
Location
Cleanliness
Service
Value
The Holiday Inn Express Derry - Londonderry is Derry's newest hotel located just minutes' walk from all this vibrant city has to offer! This modern hotel offers 119 fully air-conditioned bedrooms featuring 51" Chromecast enabled Smart TVs with super connected high speed WiFi, allowing you to stream content directly from your device for the ultimate guest experience. Choose from our unique choice of 3 pillow types and snuggle into our comfy beds for some solid shut eye, whilst our power showers and Express Start™ breakfast ensure you Wake Up The Readiest® to start your day!From the hotel, a short stroll takes you to the historic 17th Century Walled city where you can explore popular attractions such as the Guildhall, Peace Bridge and Museum of Free Derry, as well as the city's range of retail outlets, bars and restaurants. Derry is perfectly positioned linking Co.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Wifi
Bar / lounge
Restaurant
Breakfast available
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Room features
Air conditioning
Room service
Iron
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
86Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
Contact
31 Strand Road, Derry BT48 7BL Northern Ireland
Getting there
Car HireSee all Derry car hire
135Reviews4Q+A14Room tips
Reviews
Traveller rating
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Popular mentions
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+1
I want to start with the good parts. The beds are very comfortable, nice towels, friendly staff and good variety at breakfast. The hotel is well positioned for many of the attractions of Derry. The problem is that the place doesn't seems to be well maintained. I was there for 3 nights and slept in a different room each night. In total these were the problems - badly leaking shower, broken air con in two rooms meaning the rooms were very very hot. They did try to sort one room but left it with such a loud noise going on that they said I would need to move room at nearly 1am. Also in two of the rooms, the sockets didn't work, I had to get the key cards reset 3 times for one room as they didn't work. There was no room service but they didn't tell you that so I was left with the sopping wet towels I used to mop up the shower. In one room there was mould around the shower and the sink was brown around the seal - photos attached. The other two rooms were not like that, they were clean. Our family had booked two rooms and there were problems with the other room too. The staff mostly tried to resolve the issues where possible but it did spoil what was supposed to be a family celebration because of the amount of time we had to spend getting things sorted. We were not even offered a complimentary drink at the bar let alone any compensation even though one night meant taking a down graded room. I can see how you could go to this hotel and have a good stay if you were given one of the decent rooms but I wouldn't recommend it in case you were unlucky like us.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
We had visited derry for a family get together and I have to say the hotel was more than accommodating. I just want to mention Owen who was a super star, anything we needed he got it for us and inside and outside the hotel while he wasn’t on shift. You were brilliant Owen and I hope to see you again.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
This is a modern clean hotel, everything was good, we enjoyed our stay here and we would recommend it as a great base for a short city break. Th soundproofing windows and black-out curtains were excellent. We slept well. The beds were comfortable. The breakfast was good but the breakfast area layout could be designed a bit better as this slows down things when it gets busy. The location is very central.
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
They let us check in at 9am which was wonderful after a long drive.the hotel is spotless nice beds and Owen that works at reception was super friendly and helpful. We had breakfast at 9am which was fantastic ................................... . ................
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Date of stay: March 2022Trip type: Travelled as a couple
Helpful
You have the most amazing people working at this hotel. On our second day, I was struck with an illness. I needed to have the room changed out completely; sheets and towels were sweated through. I was advised by the cleaning staff that they only had capacity to clean on arrival or departure. Upon hearing this, Thomas Duddy sprung into action and arranged to have my room cleaned. Although I spent the balance of my time in the room, I needed this clutch assist by Mr Duddy. I found all the staff very helpful, kind and considerate. The location of the hotel is central and the rest of my party got out to explore the night light. It is literally a couple blocks from a street filled with pubs. I can't imagine it is far from any of the action. The hotel itself was very clean and well maintained. The breakfast was standard but excellent. I recommend this location.…
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Pretty far from the airport, as it's 1 hr 40 mins. Very clean space, the room was a double. The bathroom seems to be the widest I've seen in England lol. Breakfast option is good, the usual English breakfast. I had minimal interaction with the staff but when I did, they were courteous and respectful. The hotel is surrounded by a handful of restaurants . From a Chinese restaurant ( takeaway) on the left just by the traffic light to an assortment of between Turkey, Indian and Mexican spots. It is a also close to the guild Hall and others. They are always fully booked so u may want to plan your trip carefully to avoid last minute issues
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: No parking availability
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Helpful
This is an updated more modern hotel. The check in service was excellent. The rooms were spacious, well decorated, and had ample power conveniences for charging todays devices. The bed was comfortable. The room was quiet. There was AC available which, believe it or not, we needed in April! The staff was super! They worked hard at everything to make your stay perfect. The breakfast was plentiful and well stocked - again with the staff working hard to make sure everything was stocked. The location is right off of Waterloo street which has some excellent night life and live music. It is literally a 1-2 minute walk to some fun night life. The location is next to many of the tourist attractions so you never need to drive (Guild hall, Peace Bridge, Walled City, etc). The only down side is no parking. The car park is a short 2-3 minute walk. Have the front desk endorse your ticket for a discounted rate. Overall we would definitely stay here again.…
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Date of stay: April 2022Trip type: Travelled with family
Helpful
Basic hotel room. Clean. Slightly rundown. Breakfast was very mediocre. Dining area functional canteen like. Staff friendly. Be careful of car park on a Sunday. Had to go across the road to another hotel to endorse car park ticket. This is strictly a place to sleep. Nothing more to recommend it.
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from IHG Service, Other at Holiday Inn Express Derry - Londonderry, an IHG Hotel
Responded 1 May 2022
Hello Paul W, Thank you for keeping the IHG® Hotels and Resorts properties your preferred choice and for sharing your experience. While I am glad you appreciate our hotel's cleanliness and hospitable staff service, what you described is definitely not the kind of experience we want any of our guests to have. We strive to offer simple pleasures, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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+1
horrible hotel!!! everything is dirty and the room does not match the description. the mugs are dirty, the carpet is dirty. there was no shampoo, there was only 2 in 1, shower gel, and even then three drops. we had a room with a view on the wall, so the window was also dirty 🤢. the bed was supposed to be king size, but in fact there were 2 singles together, which were moving apart. We will never return to this hotel and would not recommend to others!
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
Response from IHG Service, Other at Holiday Inn Express Derry - Londonderry, an IHG Hotel
Responded 25 Apr 2022
Hi oksanab724, I am glad to have been a host to one of our valued guests. Thank you for choosing our Holiday Inn Express hotel brand for this trip and sharing your thoughts about your experience. We want to ensure our guests always have a great stay, but I'm sorry that this didn't fully happen as pictured. I understand your dissatisfaction with the bed's condition and room's cleanliness. Trust that I have shared your thoughts with our Hotel team. I know they appreciate your thoughts, and I am confident they will take appropriate steps to address these issues. I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back. Kind regards, Glaiza G. Case Manager IHGService
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Would just like to say a big thank you to all the staff at this hotel, the room was nice and clean, the location was excellent, the food was excellent. Would always stay at this hotel and the staff were very helpful from the time we arrived to the sad time we had to leave.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
PRICE RANGE
US$124 - US$171 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomNorthern IrelandCounty LondonderryDerry
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express Derry - Londonderry, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Nearby attractions include Museum of Free Derry (0.4 km), The Bogside Artists (0.3 km), and Tower Museum (0.3 km).
What are some of the property amenities at Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Conveniently located restaurants include Mekong, Shipquay Restaurant, and The House - Entrada.
Is Holiday Inn Express Derry - Londonderry, an IHG Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Derry.
Are any cleaning services offered at Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Holiday Inn Express Derry - Londonderry, an IHG Hotel?
Many travellers enjoy visiting Grianan Of Aileach (7.2 km), Shipquay Gate (0.4 km), and The Apprentice Boys Memorial Hall (0.5 km).
Is Holiday Inn Express Derry - Londonderry, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.