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Holiday Inn Express Newport

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548 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Camberwell, null, United Kingdom
Reviewed 27 October 2015 via mobile

For what I paid and I compare against my stay in Novotel in Wolverhampton, I have to admit Holiday Inn Express exceeded my expectations. Customer service was exceptional by the front end receptionists who were extremely helpful in aiding me and my colleagues checking into our rooms after a long day working. We were extremely hungry and they offered to...

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Helpful?
Thank Saf A
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Saf A Thank you for taking the time to provide a review of your recent stay at the Hotel, I am pleased to see that we exceeded your expectations, and that you found the customer service provided by the staff to be exceptional, we pride ourselves on delivering the best welcome and customer experience to all our guests. The...

Worthing, United Kingdom
Reviewed 20 October 2015 via mobile

We had three rooms here for several members of our family, came to see Rugby World Cup warm up games, good location, close to M4 and A48, a very nice modern well equipped affordable hotel. Very comfy rooms, nice breakfast, very nice staff. The whole place was clean and very well worth the money. Nice pub/restaurant across the car park....

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Helpful?
Thank Joe B
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Good Afternoon Joe, Thank you for your kind words regarding your recent stay. I am extremely happy to read you have enjoyed your stay for the Rugby World Cup. I and the team thoroughlly enjoyed the atmophere and hoped that our guests enjoyed their stay as much as we did serving you all. I look forward to hopefully welcoming you...

Portsmouth, United Kingdom
Reviewed 17 October 2015 via mobile

I stayed in this hotel for work, I was greeted at reception In a warm manner and ensured I had all the info I could need for my stay. The room was clean, fresh & more than adequate for my needs. The hotel does offer free wifi, although it's a little temperamental so turned off and used my 4G which...

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Helpful?
Thank Klarby
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Klarby, Thank you for your feedback concerning your recent stay with us. I am extremely pleased to read that you found my team welcoming and warm mannered. I thank you for choosing your stay with the Holiday Inn Express and I hope you continue to be a very loyal customer for our brand. Yours Sincerely, Michael Oates General Manager

Edinburgh
Reviewed 17 October 2015

It's a newish Holiday Inn - it gives you exactly what you expect (which can be a good thing). The rooms are clean and newly decorated. For a business trip it gave me just what I needed. So why three stars? The coffee at breakfast was disgusting: no excuse for that these days. One star deducted. I was asked to...

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Helpful?
Thank EdinburghYorkieman
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued guest, Thank you for taking the time to review our hotel and facilities. I thank you for your compliments regardign the cleanliness of the hotel; we are truly passionate about improving our guest stay and your feedback is greatly beneficial in order for us to do so. Our included breakfast is currently under review for the Holiday Inn...

Reviewed 11 October 2015 via mobile

We were luck to get accommodation during the Rugby World Cup. We checked in while it was busy but were swiftly I greeted with a warm welcome. Our family room was spacious and immaculately clean in every area. Breakfast was equally as good with a great selection of hot and cold items. Philippa and Kate were fantastic and made our...

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Helpful?
Thank Littleoldme2
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave us with this valuable review. It is lovely to know that the Hotel suited your needs and that you had a welcoming and comfortable stay with us. The team at the hotel are truly grateful for such positive feedback and it is further testament to the awards we have...

Lancs
Reviewed 10 October 2015

Just stayed on business, executive rooms are great, all the best facilities, pleasant staff, food good, drinks a bit dear, wrongly charged £3.00 for a small bottle of coke, when I mentioned this at the bar they just shrugged their shoulders! Had fish and chips at the bar and the batter was soggy,

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Helpful?
Thank trevorwalsh
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Trevorwalsh Thank you for taking the time to write a review regarding your recent stay with us. I am very disappointed to read that you are not 100% satisfied with your stay. Our mission is to ensure that we do everything possible to ensure that our guests enjoy their stay every time. We are currently under taking major bedroom...

Hyderabad, India
Reviewed 10 October 2015

Location was great as it was just 5 minutes from the office. I have always came back in the evening to clean room every time. Breakfast spread was consistently good but would love to have some change for long stayers :) All the staff were very welcoming in a foreign land making my stay very comfortable..... I forgot to get...

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Helpful?
Thank muktasriram
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Muktasriram, Firstly, I would like to thank you for taking the time to leave us with valuable feedback regarding your stays with us. It is lovely to know that you have stayed with us several times and can rely on the consistent standard to the rooms and level of service. We do hope you will continue to use us...

North Wales, United Kingdom
Reviewed 7 October 2015

I have stayed in this hotel more than ten times, I have lost count! I stay when I am on business at our Newport office as I have found that I prefer it to the others I have tried. I always travel by car so my review is based on that. I find it easy to get to from the...

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1Thank Janet H
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, I would like to thank you for taking the time to leave us with valuable feedback regarding your stays with us. It is lovely to know that you have stayed with us several times and can rely on the consistent standard to the rooms and level of service. We do hope you will continue to use...

Bournemouth, United Kingdom
Reviewed 6 October 2015

Well trained welcoming staff, couldn't be more helpful. Room very clean and tidy. Was interested to see that staff here are multi tasked. I saw the reception staff one day working in the breakfast room the next as well as in housekeeping. Overall this hotel is good value for money. Hotel is good for Cardiff, only a short train ride...

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Helpful?
Thank anothernightaway
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, I would like to thank you for taking the time to supply us with this wonderful review regarding your stay with us. My colleagues at the Hotel always strive to ensure our guests enjoy their stay and that it is comfortable and stress free. It is lovely to know the Hotel was in an ideal location...

Reviewed 4 October 2015 via mobile

Absolutely lovely hotel. Staff were very friendly. Very clean. Breakfast was brilliant with all food nice and fresh. Would definitely stay again if over that area again. Parking was included in the price

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Thank Coomber77
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Coomber77 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kayleigh Nicholls Senior Guest Service Assistant

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Choose the good-value Holiday Inn Express Newport hotel for convenient links to the M4 and Cardiff. Holiday Inn Express Newport is 20 minutes' drive from Cardiff city centre and 30 minutes' from Cardiff International Airport, with plenty of complimentary parking .Our handy location beside Celtic Springs Business Park, 6 miles from Newport town centre, puts local companies on your doorstep. You can check email with free wireless Internet available throughout. Make yourself comfortable on a leather sofa in the bar and chat to friends over a beer. Invite 10-55 people to an event in our 5 naturally lit meeting rooms, all equipped with LCD projectors and wireless Internet. Holiday Inn Express Newport offers a free continental breakfast with selected hot items each morning and under-18s stay for free in our Family rooms. It's just 12 miles to sports events in Cardiff's Millennium Stadium and nights out in Cardiff Bay's lively bars. We are delighted all of our guestrooms have now been refurbished and have a completely new look. We have added in lots of extra features including irons, ironing boards and better hair dryers to make sure that you have even more home comforts when you are away from home. ... more   less 

Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Region: United Kingdom > Wales > Southern Wales > Newport
Price Range: €47 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Newport staff and other travellers.
20 questions
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Staffordshire, United Kingdom
7 months ago
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London, United Kingdom
London, United Kingdom
London, United Kingdom

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Questions? Get answers from Holiday Inn Express Newport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go higher than the second floor”
 of 5 bubbles Ant1421, 27 Dec 2016 | Read review
“We had a ground floor room overlooking car park so was able to park car outside of our bedroom window. Very peaceful.”
 of 5 bubbles pbmcm1945, 4 Dec 2016 | Read review
“If you are looking for a quiet room ask for one facing the car park.”
 of 5 bubbles giannir, 3 Dec 2016 | Read review
“Room 37 is right at the end of the corridor so no one walking past during the night”
 of 5 bubbles Y2658XMemmar, 25 Nov 2016 | Read review
“Higher floors which look over the car park are the quietest”
 of 5 bubbles 38Edward, 10 Nov 2016 | Read review
5 of 5