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Mercure Cardiff Holland House Hotel and Spa

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#12 of 76 Hotels in Cardiff
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Cardiff Holland House Hotel and Spa
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2,337 Reviews from our TripAdvisor Community

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Showing 2,277: English reviews
Cardiff, United Kingdom
Reviewed 1 week ago

I visited this hotel and spa with my granddaughter, just a one night stay as we like short spa breaks. The hotel is situated within easy reach of the city centre, which we know really well as we live quite near but for those who live further afield, nice to be near easy access to the castle, museum, parks, train...

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Helpful?
Thank Gail C
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review and feedback. I am pleased that you and your granddaughter had a pleasant stay with us and that you enjoyed the services and facilities of the Hotel. I hope that we may have an opportunity to welcome you both back agin very soon. Kind regards Wael Elassal

Pembrokeshire, United Kingdom
Reviewed 1 week ago

The prestige room was lovely and spacious, the bed very comfortable. However, only UHT milk not fresh. There is no separate lounge with drinks and snacks or continental breakfast for prestige rooms as we have had at other hotels. Well situated and parking beneath.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank trerice
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your stay overall and that your room was a highlight of your visit. I hope that you may choose to return again soon. Kind regards Wael Elassal

Reviewed 1 week ago via mobile

We got this at a bargain price as booked last minute. The facilities are great, very clean room and helpful staff. The hotel is located in walking distance to the Castle (which we recommend) the Bay is a little further and we drove in the end. Parking is expensive in Cardiff generally so the hotel parking cost is on top...

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Helpful?
Thank melanie p
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. I am pleased that you enjoyed your stay with us overall and that the bed, view, cleanliness and location were highlights for you. I hope that we may have an opportunity to welcome you back to the Hotel for an overall excellent stay next time. Kind regards Wael Elassal

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Pros: Amazing spa facilities, loved the relaxation room and the pool was quite. Restaurant food - 3 courses included in package - was absolutely tasty and plenty of, staff amazing! Offered a free glass of wine because of room not being ready when we arrived, left our bags at reception and went straight to spa/gym. Lovely quite location, especially on...

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Thank F10Travel
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your visit overall and that the leisure facilities and food were highlights of your stay. It is our hope that you may choose to return again very soon. Kind regards Wael Elassal

cardiff
Reviewed 1 week ago

Went here for a spa day with friends . For a 4 star in this hotel group the experience was a bit hit and miss. It seemed as if the Spa area was run by a separate lower quality hospitality team attached to the very good hotel. The changing rooms were grubbier than my local pool (it seemed no-one was...

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1Thank ada
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. I note all your comments and will discuss with the Management Team for consideration. I am pleased that you enjoyed your spa treatments and other aspects of the Hotel. Kind regards Wael Elassal

Reading, United Kingdom
Reviewed 1 week ago

Would probably rate this hotel between Good and Very Good. The rooms we had were large but grout in shower was black in places and airconditioning only worked on cold in one of the rooms. Gym was good, well equipped and PT's on site. Swimming pool was too cold so only used once, showers and changing facilities good. Bar area...

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Helpful?
Thank Sharon M
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your stay with us overall and that the gym, staff, Bar area and location were highlights for you. I hope that we may be able to welcome you back for an overall excellent stay next time. Kind regards Wael Elassal

Chester, United Kingdom
Reviewed 1 week ago

Attended the restraunt at the hotel on an organised event recently - the food quality was appalling and tasteless - cheapest cuts of meat used, tough and inedible , hard undercooked potatoes, ice cream had a powdery taste. So expensive and very disappointing to say the least - school dinners were much nicer than what was served that evening.

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2Thank Rose J
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am sorry to learn of your dissatisfaction. I am currently investigating the matter with the relevant Departmental Managers to avoid recurrence. It is our hope that we may have an opportunity to restore your faith in the cuisine at the Hotel by our usual high standards. Kind regards Wael Elassal

Reviewed 1 week ago via mobile

Lovely hotel was upgraded to a superior room and late free checkout as it was my birthday. Pool and health suite immaculate and very impressive. Staff so friendly and breakfast delicious. Can't wait for the next stay.

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Helpful?
Thank LouiseDavies H
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. I am delighted that your birthday stay was a pleasurable one and that the quality of the Leisure facilities, room type, breakfast and service were highlights for you. I hope to welcome you back again very soon. Kind regards Wael Elassal

London, United Kingdom
Reviewed 2 weeks ago via mobile

This is my second visit in a month and the quality of the rooms cannot be faulted. The spa is adequate and is nice to soak away the days efforts from the mind and body. Dining in the restaurant is good simple food but tasty. Last time I had beetroot risotto well the flavours were beautifully balanced. Thus time I...

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Helpful?
1Thank Colin W
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for taking the time to review your stay. I am pleased that the cuisine, leisure facilities and room met your expectations during your recent visits. I look forward to welcoming you back for another great stay soon. Kind regards Wael Elassal

Bridgend, United Kingdom
Reviewed 2 weeks ago

Cant fault this hotel, nothing at all to complain about, Staff were Great room gave amazing views of the city, used the spa the day after to relax before we left. Cardiff is a fantastic city we will be back!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Richard E
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. We were thrilled to read your comments and that you enjoyed a pleasant stay with us. I look forward to welcoming you back next time. Kind regards Wael Elassal

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €78 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors away from lifts for views and quiet.”
Tourist_Turtle, 21 Apr 2017 | Read review
“Probably to the back of the hotel, higher floors.”
GailC156, 15 Apr 2017 | Read review
“Get your drinks someplace else, you'll save a fortune and get better service.”
crofty217, 29 Mar 2017 | Read review
“Stayed on floor 7, only noise was the occasional police siren.”
SevandSal, 21 Mar 2017 | Read review
“avaoid ones which back onto lifts.”
maxillo, 13 Mar 2017 | Read review
5 of 5