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New House Country Hotel

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New House Country Hotel
New House Country Hotel
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526 Reviews from our TripAdvisor Community

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Showing 519: English reviews
Caerphilly, United Kingdom
Reviewed 1 week ago via mobile

I was so looking forward to afternoon tea with my best friend after a long days work. This hotel has fantastic views and lovely staff but I was disappointed with the afternoon tea. Tea was served in cups which were quite thick. You would expect bone china in such a setting. The first pot was a bit weak the second...

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Helpful?
1Thank Kersty N
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking time to write a review regarding your recent afternoon tea with us. I am sorry we did not meet your expectations on the day. The tea and coffee with the afternoon tea is limitless and we would gladly have topped up on request if your tea had gone cold. I am sorry the crockery...

London, United Kingdom
Reviewed 2 weeks ago

This hotel is in a tucked out of the way location down a lit up driveway onto a car park It is one of my favourite hotels that I have ever been to and I love the wedding marquee that they have set up and the lit up stair case going up to it If you are looking for an...

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Helpful?
Thank hols256
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank so much for writing such a lovely review regarding your recent stay with us! We do pride ourselves on a warm welsh welcome and it sounds like we ticked all the boxes for you. I do apologise for the interruption to your evening meal, as a rule we do not allow people to walk through the restaurant...

UK
Reviewed 4 weeks ago

We stayed at this hotel because we were there for a function, and, having travelled from Surrey, didn't want to drive back afterwards. The function went smoothly, with a well-appointed room with views down to the Millennium Stadium, and beyond to Flatholm and Steepholm. Well, there would have been views there had it not been raining and very, very misty....

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Helpful?
1Thank BruceNB
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay. We welcome all feedback and strive to improve our service from the good and the not so good feedback, we can certainly take some of your review on board to help us do this! I so apologise to the disruption to your stay through...

Reviewed 4 weeks ago

Had a great stay here last weekend, beautiful hotel. Our room had a balcony and great view of Cardiff, even with the drizzle. We ate in the restaurant and both enjoyed our meal. I'm a bit fussy and they made me something up as there wasn't anything on the menu I could eat.

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Helpful?
1Thank Zoe S
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing a review regarding your recent stay, we do try and cater for everyone's needs so am glad to hear we were able to provide you with an enjoyable meal. I do hope you will be back to visit again in the future.

Solihull
Reviewed 5 weeks ago

Found this on Tripadvisor when looking for an overnight stay whilst our daughter was singing in the cathedral. The other option would have been for a Premier Inn or IBIS. This came up for a similar price and after a bit of a difficult arrival (the post code is just of the M4, and you cant get off when you...

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2Thank Bad-Dad-1960
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, what a great experience to be singing in the cathedral, I do hope your daughter had a good time. We do hope you will be back to visit again in the future.

Solihull, United Kingdom
Reviewed 5 weeks ago via mobile

We found this hotel on trip advisor for a visit to Cardiff. Our room was lovely with stunning views through shuttered windows. The bathroom added to the feeling of luxury. We also had an excellent breakfast. We will definitely come back.

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Helpful?
Thank Windswept001
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for your lovely review regarding your recent stay, we look forward to welcoming you back to the hotel in the future.

Reviewed 16 February 2017 via mobile

Stayed two nights in ajoining rooms with my mother to celebrate her special birthday. Excellent rooms . Very spacious . The Duchess room was just great as a special treat. We had friendly and helpful attention from all the staff who made our stay very special. Very good dinner and excellent breakfasts. Relaxing atmosphere in elegant surroundings. Lovely location within...

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Thank Nonn W
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer I am so glad you had such an enjoyable and relaxing stay for your Mother's birthday! I do hope you will be back to see us again in the future.

Wales
Reviewed 15 February 2017 via mobile

Stayed for a night away with family, had a friendly welcome and a great view out across Cardiff from our room. The room was nice and clean but starting to look a little tired. Had dinner in the restaurant and it was very good, open fire in the bar, small library with good coffee and comfy seats. All in all...

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Helpful?
Thank EricTheSheep
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay. I am glad you enjoyed your stay, with regards to the bedroom issue I am pleased to say we are undergoing a long term refurbishment program updating all bathrooms and bedrooms therefore this should not be an issue for too much longer. I do...

Bristol, United Kingdom
Reviewed 11 February 2017

We stayed for just one night as we were going to the opera in Cardiff. The hotel is pleasantly out of town and has a very personal feel. The staff were all friendly, helpful and professional. Our suite was immaculate and the bathroom large and with plenty of shelves. A very comfortable and large bed as well as comfortable armchairs...

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Helpful?
1Thank Traveller7979
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I do hope you enjoyed the opera? It does sound like you had an extremely enjoyable stay and I do hope we will see you again in the future.

Maidstone, United Kingdom
Reviewed 5 February 2017

This beautiful Grade 2 listed manor house dates back to 1735, today affording visitors a great view of Cardiff from its resplendent position on the Welsh hills. With ample parking, open fires, resident lounges, a fine dining restaurant and generous size guest rooms, it meets the high standards of its business and personal guests, and more. A welcome change from...

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Helpful?
Thank Charlt0n1947
Alix S, Front Office Manager at New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay. It sounds like you appreciated the warm Welsh welcome from the New House and we look forward to seeing you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 

Additional Information about New House Country Hotel

Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €102 - €226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from New House Country Hotel staff and other travellers.
6 questions
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Questions? Get answers from New House Country Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views across the front of the hotel, or to the city are best”
  • Lounge view
  • Whole view before the weather closed in
 of 5 bubbles BruceNB, 26 Feb 2017 | Read review
“Room 1 was excellent.”
 of 5 bubbles Traveller7979, 11 Feb 2017 | Read review
“The rooms with southern views across the countryside are recommended”
 of 5 bubbles NigelM9, 5 Feb 2017 | Read review
“We had Room 13, which faces the beautiful view at the front of the hotel. The view is fabulous, so do specify that when booking.”
 of 5 bubbles JennyP415, 5 Jan 2017 | Read review
“Room 12 has a balcony with fabulous views”
 of 5 bubbles sandraelizabetht, 26 Dec 2016 | Read review
5 of 5