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Holiday Inn Cardiff City Centre

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Castle Street, Cardiff CF10 1XD Wales
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Cardiff City Centre
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
Travellers' Choice
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
On-demand films
Bath / shower
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish, Arabic and 5 more
1788Reviews21Q+A100Room tips
Traveller rating
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Popular mentions
James R wrote a review Yesterday
Gloucester, United Kingdom27 contributions15 helpful votes
Stayed her this weekend for trip away for 4 Yr olds birthday. Great location for the city centre. Big spacious room overlooking the River that was more that adequate for our needs. The receptionists were lovely and one even gave our boys some chocolate for his birthday. She also recommended where to take them on a dreary Sunday. Will definately stay again when in Cardiff.
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Date of stay: June 2021Trip type: Travelled with family
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Steve B wrote a review 19 Jun
1 contribution
Stayed here with 4 other biker friends overnight on 17/18th June 2021. Manager was very helpful in facilitating a more secure location for our bikes and for dealing with a cancellation of one of the rooms. Overall rooms and facilities were good and service was of a high standard, with one member of staff in particular going above and beyond the normal service expected. I would definitely stay here again. Steve
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Date of stay: June 2021
Rooms
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Jackson wrote a review 15 Jun
Torquay, United Kingdom8 contributions1 helpful vote
I've stayed in a few holiday inn hotels before but this was the worst one. Serious need of a refurbishment, dirty room including stained carpet, bed and hairs in bathroom. Wasnt exactly cheap for the stay either so would've expected a higher standard. Better off using Premier Inn next time!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Richard Platts, General Manager at Holiday Inn Cardiff City Centre
Responded 5 days ago
Dear tjack77 I am sorry you recent stay was not up to expectation, we certainly collate all feedback in order to improve our service where possible. Thank you for your review. Kind regards Richard Platts General Manager
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Nezcassee wrote a review 13 Jun
Brighton, United Kingdom119 contributions46 helpful votes
IHG seem to be in the process of downgrading the status of their Holiday Inn brand. The nominally double room (single occupancy) was much smaller than the average Premier Inn offering and of many Holiday Inn Express places I have stayed in. How 2 people with luggage could have managed is beyond belief. Maintenance and cleanliness were fine. Bathroom was equally minute requiring a bit of a contortion to navigate everything. Good water pressure and temperature in the shower. Staff were friendly and helpful, with good local knowledge - directing us to a local artisan coffee shop. Good location, central but slightly away from the noisy Cardiff nightlife. Breakfast was OK. Good scrambled eggs, but horrible to have to drink fruit juice from a cardboard carton through a straw - every other hotel on this trip offered glasses of juice. Even worse was having only paper cups with the tea/coffee making in the room. IHG - you should be doing better than this, Gold Elite Member.
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Date of stay: June 2021
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Response from Richard Platts, General Manager at Holiday Inn Cardiff City Centre
Responded 1 week ago
Dear Nezcassee Many thanks for your review and also for your loyalty to our brand staying previously across the IHG family. I am sorry that your expectations were not met on this occasion, some of the issues you refer to are part of our ongoing review moving from some standards implemented during the previous lockdowns. Certainly your comments are constructive and we will ensure feedback is acted upon. My apologies once again for the shortcomings you experienced. Certainly if you are in Cardiff again, drop me a personal email and I will ensure you are allocated one of our larger rooms. Kind regards Richard Platts General Manager richard.platts@hicardiffcitycentre.co.uk
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SMC wrote a review 8 Jun
4 contributions
Really nice rooms and view , overlooking the park. The beds were comfortable and rooms were spacious , with a nice shower and bath. Only thing is there were two plugs , nowhere near the bed so would bring a portable charger next time but it was okay as we charged them during the night. Lovely experience
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Date of stay: May 2021Trip type: Travelled with friends
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PRICE RANGE
US$76 - US$210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn cardiff city centre hotel cardiff, cardiff holiday inn
LOCATION
United KingdomWalesSouthern WalesCardiffCity Centre
NUMBER OF ROOMS
157
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Frequently Asked Questions about Holiday Inn Cardiff City Centre
Which popular attractions are close to Holiday Inn Cardiff City Centre?
Nearby attractions include Escape Reality (0.4 km), The Bootlegger (0.2 km), and Escape Rooms Cardiff (0.3 km).
What are some of the property amenities at Holiday Inn Cardiff City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Cardiff City Centre?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Cardiff City Centre?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Cardiff City Centre?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Cardiff City Centre?
Conveniently located restaurants include Pasture Cardiff, Cafe Citta, and Nata & Co Bakery Clifton.
Is Holiday Inn Cardiff City Centre located near the city centre?
Yes, it is 0.2 km away from the centre of Cardiff.
Are any cleaning services offered at Holiday Inn Cardiff City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Cardiff City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Cardiff City Centre?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Holiday Inn Cardiff City Centre?
Many travellers enjoy visiting Insole Court (3.1 km), St Lythans Burial Chamber (6.5 km), and Mansion House (1.1 km).