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Novotel Cardiff Centre

Agoda.comUS$88*
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#11 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$105*
US$88*
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US$89*
US$89*
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Novotel Cardiff Centre
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2,057 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cardiff Centre
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Showing 1,966: English reviews
Maldon
Reviewed 2 May 2015

Travellers should know that the location is dreadful, next to a main road in a business park/industrial site. The walk to civilisation is thoroughly unpleasant. The hotel is also undergoing renovation and it is a mess and stinks of paint.

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Helpful?
Thank Alan L
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your feedback, but we were disappointed to understand that you did not have a positive experience with us. We receive many positive comments about the location of the Hotel and the proximity to the Bay and Central shopping areas. I am sorry that this may not have suited your intentions during your visit. We regularly upgrade and...

Coleford, United Kingdom
Reviewed 2 May 2015 via mobile

Stayed at the Novotel for one night for a night away for my boyfriend's birthday. Hotel was gorgeous and in a great location - 10 minute walk away from St David's shopping centre and a 15 minute walk away from Cardiff Bay. The hotel was generally clean and well kept, room was very spacious and very well designed. Staff were...

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Helpful?
Thank Zaraadams
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your great review and comments. We were thrilled to understand that you both enjoyed your stay with us and that you had a pleasant special occasion. I hope that I may have an opportunity to welcome you back again soon. Kind regards Chris Jones

Reviewed 1 May 2015 via mobile

Stayed here in March 2015. Was located close enough to the city centre (10 minutes walk). Room was lovely, clean, all you'd expect. My only gripe was the person who we initially spoke to at the front desk pre booking had poor customer service, was somewhat off putting. However the person who served us after couldn't do more, she was...

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Helpful?
Thank Rebecca A
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your comments and feedback. Whilst I am pleased that you enjoyed certain aspects of your stay, (Room and location) I am sorry that your overall experience did not entirely meet your expectations. I hope that should you choose to return to the Hotel, you may give us an opportunity to serve your better. Kind regards Chris Jones

Lighthorne
Reviewed 1 May 2015

Have to say what a pleasant surprise this hotel was. A long time since I’ve stopped at a Novotel but if this is the current standard then we will be using their services more frequently. This hotel is nicely positioned between the Quay and city centre, probably not ideal if you have mobility issues. There is a very large car...

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Helpful?
Thank IanALighthorne
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

thank you for taking the time to review your recent stay. I am delighted that you and your family enjoyed your visit to Cardiff and that the Hotel services and facilities met your approval. I hope that you may choose to return again very soon. Kind regards Chris Jones

Midland, Michigan
Reviewed 30 April 2015

A wonderful hotel with friendly and responsive staff. The accommodations were excellent with clean and comfortable rooms. Room service was very accommodating and quickly responded to any requests. The fitness center and swimming pool was very nice. The children's play area and pool were a big hit with our children. The buffet breakfast was excellent! Great location to access downtown...

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Helpful?
Thank gordyswede
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent review and rating. I am delighted that you and your family enjoyed your stay with us and that the room, cleanliness, location, level of service and leisure facilities were to your satisfaction. I hope that I may have an opportunity to welcome you back again very soon. Kind regards Chris Jones

Reviewed 29 April 2015 via mobile

Great service from whole team ,Suzanne was fantastic gave above and beyond customer service . The whole experience was great lovely stay, great location, hassle free. Would recommend if your visiting cardiff.

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Helpful?
Thank Matt E
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments. We were thrilled to read your comments and I will take pleasure in sharing these with all the Team. I hope that you will return again very soon and that you will enjoy another great stay. Kind regards Chris Jones

Swansea, United Kingdom
Reviewed 28 April 2015

Review collected in partnership with Novotel Hotels
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Helpful?
Thank StephBurnell90
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Manchester
Reviewed 28 April 2015

The hotel was great with lots of fantastic facilities to make the most of including a pool and spa. The restaurant food in the evening was delicious though perhaps a little overpriced. Room was really comfortable and clean and the bluetooth speaker dock was an nice added extra. The city centre is just a five minute walk away and it...

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Helpful?
Thank pixiemoir
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent review and rating. We were thrilled to read your comments and to understand that you had a pleasant stay with us. I hope that I may have the opportunity to welcome you back next time. Kind regards Chris Jones

Caernarfon, United Kingdom
Reviewed 26 April 2015

Amazing hotel with lovely clean rooms pool and spa ideal for families we stay here all the time the staff are amazing so friendly and remember us every time we visit we love staying here and so do our kids

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Helpful?
Thank Amanda A T
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your wonderful review and rating. I am delighted that you and your family choose to return and that your most recent stay was to the expectation that you have become accustomed to. I look forward to welcoming you back next time. Kind regards Chris Jones

Reviewed 24 April 2015 via mobile

The hotel was great, very clean very comfortable had a great stay, we took advatagw of the pool facilities everyday as theres nothing better to nurse a good hangover beds were very comfortable and clean, the tv in the room was gret quality qnd also had a Bluetooth speaker for listening to music I was chiffes with that, initially the...

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Helpful?
Thank Joe K
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am pleased that overall you enjoyed your stay with us and that cleanliness, room facilities, location and leisure facilities were to your satisfaction. We apologise for any disruption with our ongoing refurbishment programme but pleased that you had an overall good experience. I hope that you will choose to return again in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €78 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
19 questions
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Swansea, United Kingdom
6 months ago
bangor, n wales
6 months ago
Birmingham, UK
9 months ago
Dorset, United Kingdom

See all questions (19)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a kilometre or so out of the city. You can walk in.”
694kimb, 21 May 2017 | Read review
“Best rooms will be top floor facing Cardiff Bay”
mattrB5707GX, 24 Apr 2017 | Read review
“couples rooms are big”
deborahi49, 20 Apr 2017 | Read review
“good breakfast”
drizz2017, 17 Apr 2017 | Read review
“Room 437 spacious and well equipped”
tarran0, 29 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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