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Novotel Cardiff Centre

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1,922 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cardiff Centre
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Showing 1,837: English reviews
Pontardawe
Reviewed 2 weeks ago via mobile

As book in for are anniversary i ask for nice room. Was a let down. Second floor no view only carpark . Dirty marks on bed, bathroom handle on toilet full lime scale room( 240). Went 2 bar staff ok no smile. As i work as manager in hotel this is not good. Went checkout woman on reception next morning...

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Helpful?
1Thank Fran M
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel Cardiff Centre, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to...

uk
Reviewed 2 weeks ago via mobile

Best cocktails served in the bar and stylish seating area. Enjoyed our one night stay. Only quibble is having to pay for parking. Husband and daughter enjoyed a swim in the pool before leaving. Recommend.

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Helpful?
Thank batteriesre-charged
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

We very much appreciate your comments regarding your stay at Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I am happy that you enjoyed our new thematic bar , The goods shed food and drink lounge and also our pool and fitness area. I will share your comments with our team. I am sure that this...

Carmarthenshire, United Kingdom
Reviewed 2 weeks ago

As usual another pleasant visit to our favourite hotel. The staff are friendly and helpful. The accommodation clean and welcoming. The hotel is in perfect position for visiting the city centre. Highly recommended.

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Helpful?
Thank Julia W
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I agree that our hotel location is perfect to explore Cardiff. I will certainly share your comments with our team. I hope that I may have...

Pembrokeshire, United Kingdom
Reviewed 2 weeks ago via mobile

I attended here today for a work course. I was very impressed. When I arrived there were no signs in the foyer regarding the course but a helpful member of staff asked me straight away if I needed help. He then personally took me upstairs to the conference room. So that was a welcoming start. We had a buffet lunch...

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Helpful?
Thank VeganSaliMali
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

We very much appreciate your comments regarding your stay at Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to...

Newcastle Emlyn, Wales, United Kingdom
Reviewed 2 weeks ago

All good. New eating facilities takes a bit of getting used too but no complaints. Always helpful. Great location for the city of Cardiff.The rooms were clean,tidy and quiet.I was allowed to leave the car in the parking area for the next day until 6pm which was very handy.

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Helpful?
Thank Morlais D
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. We very much appreciate your comments regarding your stay at Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. Looking forward to welcoming you again.

North Wales
Reviewed 3 weeks ago

Stayed for 1 night with a friend to attend the football. Arrived at 11:30 am on the Saturday and was lucky enough to check-in and given the room immediately. Paid £179 for a standard room via Hotels.com but the rugby and football were on so was bound to be pricey. On check-in I noticed the tariff to stay on the...

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Helpful?
Thank Cymraes13
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel Cardiff Centre. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and...

London, United Kingdom
Reviewed 3 weeks ago

Stayed for one night and will happily return. Only hotel in Cardiff that had a 5pm check out option free of charge, spa and pool included in the (reasonable) room price, great spread at breakfast (replenished until 11/11.30 handy for the late risers), friendly and helpful staff. Interesting decor (converted building), clean rooms, nice restaurant/bar and really cool kids play...

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Helpful?
Thank gsuphosdwn
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I hope that I may have the opportunity to welcome you back again in the future. Highest regards

UK
Reviewed 3 weeks ago

Stayed with friends for one night for the Rugby. Lovely building and nice rooms. Very spacious. Very spacious eating areas to lounge about but sadly hotel did not have Sky. This is odd in a sport focused city catering for sports fans. Good location. Breakfast £10, good. Staff friendly but struggled with service in eating area and doing 'white coffees'...

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Helpful?
Thank Rhi3
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Douglas Goncalves

Nottingham, United Kingdom
Reviewed 3 weeks ago

I was visited Cardiff with my wife for a short break, with the primary reason to go to a game at the Cardiff City Stadium to tick it off my 92. The Novotel is in a great spot being a short walk from the city centre and a short taxi ride from the stadium. Part of the hotel is a...

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Helpful?
Thank the92dotnet
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Douglas Goncalves

Reviewed 3 weeks ago via mobile

Nice hotel, clean etc. Pool was ok, quite small when more than 6 people in it but it was a welcome addition. Breakfast was also good although it took a while to be seated. All in all is probably stat again.

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Helpful?
Thank Rupert B
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for posting your thoughts on here. We really value your feedback. Kind regards Douglas Goncalves

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €75 - €222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#4 Luxury Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
12 questions
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Birmingham, UK
3 months ago
Dorset, United Kingdom
4 days ago
Swansea, United Kingdom
18 days ago

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Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were floor 3 in the old part of building”
 of 5 bubbles the92dotnet, 11 Nov 2016 | Read review
“We were on 2nd floor, didn't have any issues with noise in hallway.”
 of 5 bubbles L6280QAjasont, 2 Nov 2016 | Read review
“Check for air conditioning before you check in”
 of 5 bubbles 420Sam, 28 Oct 2016 | Read review
“4th floor ideal”
 of 5 bubbles colink375, 28 Oct 2016 | Read review
“Ask for a quiet room”
 of 5 bubbles 770judithj, 26 Oct 2016 | Read review
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