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Novotel Cardiff Centre

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#11 of 76 Hotels in Cardiff
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Cardiff Centre
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2,034 Reviews from our TripAdvisor Community

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Showing 1,946: English reviews
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Guildford, United Kingdom
Reviewed 2 days ago NEW

We had a slight issue as our rooms had not been allocated together but the staff were absolutely brilliant and moved things around so that we were very close. Lovely breakfast, great choices and well cooked. Location to everything was great, we all had a brilliant stay. Will definitely be going back again.

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Helpful?
Thank sallylowe518
Edinburgh, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

It is clearly evident that Novotel have put a lot of effort into providing guests with better service than other hotels. I've noticed a big improvement with this in Novotel in other cities ( and ibis in London) and here was no exception and possibly even better. The staff are exceptional, all with a willing eagerness to help and it...

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1Thank martinsA4781WH
About Hotel's Favourite Review
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words & glad you enjoyed all aspects of the hotel. Very much appreciated and my management team in Head Office will be delighted to hear that you see the improvements we are making! Our guests are our main priority! Look forward to welcoming you back. Kind regards, Suzanne Staples Guest Services

Reviewed 4 days ago NEW

Easy to reach from railway station (10 minutes by walk) or by road. Nice location in walking distance from Cardiff Bay and the city center. Warm welcome and very helpful staff. I would come back if in the region again.

Review collected in partnership with Accorhotels.com
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Thank Y1127JNsoniad
London, United Kingdom
Reviewed 5 days ago NEW

Stayed here over Easter from Good Friday until Sunday with my girlfriend, I expected hotel prices to be high over Easter but not to the extent when trying to book hotels, in hindsight I will avoid Easter weekend in future as a standard room here was £150 a night due to the bank holiday but again it was cheaper than...

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Thank Matt R
Washington, UK
Reviewed 1 week ago NEW

I booked 4 nights at a cost of over £400. Check in was swift and I was oddly assigned a disabled room on the third floor. I found the room very run down and splashes of dirt on the wall around the desk and a grubby window area. The window did very little to keep out the noise from the...

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Thank Paul W
Newport, Isle of Wight
Reviewed 1 week ago

Really quite disappointed with this stay. Have stayed at this hotel before and it was much better. DO NOT buy the prepaid dinner. There is no proper restaurant, just a very noisy bar eating environment with an uninspiring menu. Neither of us would have spent £21 on a menu like this, but would just have had one course. Vegetarian food...

Review collected in partnership with Accorhotels.com
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Thank 951claret
Peterborough, United Kingdom
Reviewed 1 week ago

I went with my husband and my little kid (6months)for a city break. We really enjoyed the stay there, the room was bit small for a doble and a travel cot, the bathroom looks a bit old fashion. We really enjoyed the continental breakfast, lot of variety and fruits and we use the swimming pool and gym. I think that...

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Helpful?
Thank deborahi49
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed most aspects of your stay. Your comments regarding the bathroom & the bedroom size for families have been forwarded to the relevant departments. I look forward to welcoming you back again soon! Kind regards, Guest Services.

Swansea, United Kingdom
Reviewed 1 week ago via mobile

Stayed for one night over Easter and all enjoyed our stay. Hotel is in quite a good location short walk to city centre and ideal for a nights stay if going to the motorpoint for a concert. Hotel has a good feel modern reception and bar in an old building. Check in no prob staff friendly, but as been said...

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Helpful?
Thank paulkay62
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Thank you for informing me of the stains on the carpet, I have advised housekeeping. We look forward to welcoming you back. Kind regards, Guest Services.

Llandysul, United Kingdom
Reviewed 1 week ago

This is a really good hotel with parking within easy walking distance to the city centre. Staff were helpful and friendly. Amenities great with a really nice spa pool area and a great bar and restaurant. Breakfast was plentiful with a choice to keep all happy. Nice room and all lovely and clean.

Review collected in partnership with Accorhotels.com
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Thank 56delythj
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Happy to hear that you enjoyed all aspects of your stay at the NOVOTEL Cardiff, I look forward to your next visit. Kind regards, Suzanne Staples, Guest Services.

Reviewed 1 week ago via mobile

So we arrived and were greated brilliantly by the reception staff. However we got to our rooms and the keys didnt work. Not a massive problem but still annoying. We decided to pop into town for some food then come back and use the pool. When we got to the pool we only had 40mins until the children had to...

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1Thank Helensasha
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

I am sorry on this occasion that you were clearly very disappointed with your stay. I treat all feedback with the utmost seriousness & I am currently investigating the matters you mention. Please be assured that we certainly to not accept the behaviour of which you & your children experienced while using the leisure facilities & the leisure staff if...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €78 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
18 questions
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Swansea, United Kingdom
5 months ago
bangor, n wales
6 months ago
Birmingham, UK
8 months ago
Dorset, United Kingdom

See all questions (18)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms will be top floor facing Cardiff Bay”
mattrB5707GX, 24 Apr 2017 | Read review
“couples rooms are big”
deborahi49, 20 Apr 2017 | Read review
“good breakfast”
drizz2017, 17 Apr 2017 | Read review
“Room 437 spacious and well equipped”
tarran0, 29 Mar 2017 | Read review
“Great buzz”
F4267WVpaulb, 21 Mar 2017 | Read review
5 of 5