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Travelodge Cardiff Central Queen Street

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Travelodge Cardiff Central Queen Street
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513 Reviews from our TripAdvisor Community

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There are newer reviews for Travelodge Cardiff Central Queen Street
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Showing 512: English reviews
Reviewed 30 September 2016

This is an unpleasant hotel, although well located in the centre of Cardiff. The carpets in the rooms and public areas were stained and there was an unpleasant smell in the hotel. The only positive was the price, £48 (plus £2 credit card fee!) for a room right in the centre of the City.

Review collected in partnership with Travelodge
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Helpful?
Thank William G
TravelodgeUK, Shannon from the Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Many thanks for submitting your review. We understand that your overall experience was not to the exceptional standard we strive for and we do apologise for this. We can assure you we will be passing on your valuable feedback directly to our colleagues in our hotel to enable us to improve the service we offer. Could we kindly ask you...

Cardiff, United Kingdom
Reviewed 22 September 2016

Lovely hotel lovely city location close to all shops, bars and restaurants and Cardiff castle well presented room clean and tidy welcoming staff nice bar area would highly recommend this hotel to friends and family cheap prices

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2Thank peterfA3940TU
TravelodgeUK, Remy from the Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

It’s a huge pleasure to read of your enjoyment regarding many aspects of your stay with us, especially our team members high level of service and our hotel's central location. We will ensure the hotel team receives a copy of your kind feedback and we do hope to welcome you back very soon.

Auckland Region, New Zealand
Reviewed 21 September 2016

The view of this hotel from the street is not inviting but we found that, when we arrived at reception on the first floor, we were happy with our choice. Our room was clean, quite spacious and quiet. The staff we spoke to were very helpful and pleasant. The location of the hotel is very good as it is in...

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Thank JamesMac2803
Greater London, United Kingdom
Reviewed 19 September 2016

This is a great central location if going out in Cardiff. Booking in advance means you get good value for money. Staff were very helpful in getting us an extra bed when needed and also early check in to enable us to get a shower straight after Pretty Muddy. Security is good with people on the door at night. Bar...

Review collected in partnership with Travelodge
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Thank 777Smiths
Reviewed 18 September 2016 via mobile

Room 412. Nice and clean room. Shower unit quite cramped and water was warm the whole time. Normally you get some good heat from other travelodges. The room has 3 windows. 2 of which shut normally. The middle one doesn't seem too, on the first night we were kept up as the hotel has a few late night Clubs nearby....

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Thank Samuel Y
Reviewed 18 September 2016

Very noisy due to being directly opposite live lounge. Did not have a good sleep. I have stayed here numerous times and it's always been the same even if you've got a room at the back of the hotel. I have stayed here due to convenience, I would not have stayed here for any other reason

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Thank stuje14
TravelodgeUK, Remy from the Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you taking the time to leave us feedback. We are truly sorry to learn that your stay was affected by external noise. Our more central locations may be noisier however to ensure our guests are comfortable we do provide double glazing and we try to work with the local areas and communities. It is regrettable to hear this was...

Wales
Reviewed 17 September 2016

Over the phone I had asked to be booked into Cardiff Central Travelodge, but when I arrived there it turned out I had been booked into Cardiff Central (Queen St) Travelodge instead and would have a long walk back in the direction I had just come. When I said, 'Why give two different locations the same name?'. I was told,...

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Thank crwydrwr
TravelodgeUK, Niki from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for your feedback. We are really sorry to hear of your experience. Please accept our sincerest apologies and we have passed your comments onto the hotel manager as this does not reflect Travelodge standards. Could we kindly ask you to contact one of our Customer Services Advisors via our website help form with your review to look into...

Swindon, United Kingdom
Reviewed 15 September 2016

You will not sleep. The night club will keep up awake till 4 am . The glass of water was rippling with the noise . I had 1 day off to look around cardiff and this hotel with no sleep ruined what time I had. Just don't people. Just don't.

Review collected in partnership with Travelodge
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Thank williamy131
TravelodgeUK, Nicolas from the Social Media team at Travelodge Cardiff Central Queen Street, responded to this review

We're so sorry to hear about your recent experience at our Cardiff Central Queen Street Travelodge but we appreciate you taking the time to leave us your review. We would like to hear more about your stay, therefore may we kindly request you contact us via our website so our customer service team can investigate your visit with the hotel....

London, United Kingdom
Reviewed 15 September 2016

Hotel was well located in the centre of Cardiff, however the noise from Nightclub opposite made the stay unbearable, the club has an outside area directly opposite the front rooms and is open until 4am. Rooms at the back of the Hotel might be slightly quieter.

Review collected in partnership with Travelodge
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Helpful?
Thank 946anon
TravelodgeUK, Remy from the Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you taking the time to leave us feedback. We are truly sorry to learn that your stay was affected by external noise. Our more central locations may be noisier however to ensure our guests are comfortable we do provide double glazing and we try to work with the local areas and communities. It is regrettable to hear this was...

Cardiff, United Kingdom
Reviewed 13 September 2016 via mobile

We stayed here on a Wednesday night in September in a room overlooking both Queen Street and The Friary. The room was a large triple (despite there only being two of us) and whilst it was noisy from the street as would be expected in a city centre location it wasn't too bad with the windows (triple glazed) closed. However,...

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Thank Bethan19
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for taking the time to write a review of our Cardiff Central Queen Street Travelodge. We are really sorry to hear that the room temperature affected your stay with us. We strive to make our customers as comfortable as possible, fans are offered for our guests and we are taking measures to ensure our rooms are cooler. Thanks...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet

Additional Information about Travelodge Cardiff Central Queen Street

Address: The Friary 36 Queen Street, Cardiff CF10 2RG, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €47 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Travelodge Cardiff Central Queen Street 2.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Travelodge Cardiff Central Queen Street Hotel Cardiff
Travelodge Cardiff Central Queen Street Wales
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Questions & Answers

Here's what travellers have asked, with answers from Travelodge Cardiff Central Queen Street staff and other travellers.
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Questions? Get answers from Travelodge Cardiff Central Queen Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get a business room they tend to be quieter, but I think this does depend on who is staying there.”
 of 5 bubbles 35HeidiH, 26 Mar 2017 | Read review
“Get as far away from the Live Lounge as possible”
  • The neglected section of carpet
 of 5 bubbles Julesbusiness, 22 Mar 2017 | Read review
“Not on the street side opposite the "Live Lounge"”
 of 5 bubbles kfa1, 21 Mar 2017 | Read review
“good location”
 of 5 bubbles debbietc516, 24 Feb 2017 | Read review
“top floor rooms are business class”
 of 5 bubbles seewlh, 22 Feb 2017 | Read review
5 of 5