Had to cancel last year's visit because of the Covid restrictions but was so glad to be able to stay this year ! The same warm welcome and friendly and attentive staff and the same lovely breakfast ! I have visited Cardiff annually for many years and always stay at The Royal. The location is perfect and my teenage grandson and I had a wonderful time. I look forward to staying again next year.
After a disturbed nights sleep at another hotel the previous night, I called The Royal early on the day of arrival to ask for a quiet room. I was placed in a large room on the top floor and had a very comfortable, peaceful night - thanks! There is a small 'unloading' area on Westgate Street behind the Royal where guests/luggage can be dropped off and a quick 'U' turn takes you back to the Westgate NCP (entrance on Quay St - just 5 mins walk/1 min drive from the hotel). The hotel is located VERY conveniently for the main shopping/pub/restaurant area, and adjacent to the Millenium and Cardiff Arms Park stadia. Friendly, helpful reception staff made this hotel a firm favourite for a return visit - highly recommended.
We where in room 701 we requested a double but had 2 single beds pushed together.The beds moved apart if you moved slightly. Room and bathroom where clean .Room was very very noisy as it overlooked a bar where a bongo was played every night until at least 4.am sometimes later. Breakfast was perfect everything cooked to order.Staff are all lovely.
Where to start. I’ll start on the negatives. And I’ll end on the positives. Firstly we arrived and was given a room on the 7th floor. I got to say it was tiny. So tiny thst the tv was put down a little side piece of the room and couldn’t face the bed. No room. It felt cramped. We then went to put some valuables in the safe. It was still locked from the previous owner. Staff couldn’t fix it so had to move us to another room. Thankfully it was bigger. This was on The 3rd floor. The room was a lot larger thankfully. However the room was noisy. I could hear next doors every movement even them in the bath. And the noise outside was a nightmare. I enjoyed singing Valarie with them all to myself but that wore thin at 3am. The room itself was standard. In all honestly they need a bit of tlc. The stick on wood effect flooring has come unstuck and air bubbled. The mattress on the bed was worn out so made where it joined a big dip and the zip together duvet felt so uncomfortable and at the end on the desk was a LED style lamp. The arm wouldn’t stay up and as for the lighting in the room this was the only bright thing. It was so dull. The bathroom was so dim I couldn’t see anything in the mirror. It was just 2 spotlights that looked like they was clinging on with their last bit of strength. Now positives. The staff were really friendly. Abs the hotel was clean. I compliment their cleaning team as it was spotless. Done a great job there. Would I stay again? Sadly not. It felt so void of life and warmth. And I didn’t feel well rested after the stay.…
My son and I stayed for one night in the Cinema Room. This was an ideal option for a 13 year old, as it came with PS4 and enough films to keep us occupied until late. The complimentary mini bar was a nice little touch too. The hotel is centrally located and there's an NCP (Westgate) around the corner. The hotel was very quiet, still suffering the effect of Covid. I had been looking forward to seeing the bee hives on the roof, but sadly wasn't possible due to Covid restrictions. However the staff were very pleasant, making this an ideal short stopover for us.