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Copthorne Hotel Cardiff-Caerdydd

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941 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel Cardiff-Caerdydd
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Showing 925: English reviews
Weymouth, United Kingdom
Level Contributor
139 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 November 2014

I must say the greatest asset is its staff. Without fail they were welcoming and helpful. Nothing was too much trouble. The room is tired but was very clean. Beds very comfortable and rooms quiet. Bathroom ok and a great shower. Breakfast plentiful and always being replenished. I would most definitely stay again as I thought it good value for... More 

Helpful?
Thank Classic1531
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank your for your comments.Comments such as yours are a great encouragement to all the team here. We all look forward to welcoming you back and spreading the good word. More 

Galway, Ireland
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 October 2014

had b and b here, very nice room, nice swimming pool, jacuzzi, marks and spenders across road, near main road, fast food across road, no pubs near but one in hotel. off road parking, great if ur passing through and need to get your head down,

Helpful?
Thank simplyeasy
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments, delighted that there was everything you needed in the hotel and nearby. There are of course lots of eating and dinning areas in the Bay that is just 10 minutes away and full of atmosphere on a summers ,indeed any evening in Cardiff! We look forward to welcoming you back. More 

London, United Kingdom
2 reviews
Reviewed 27 October 2014

The hotel is located a little outside the main city of Cardiff but still easily reached by car. The car park was busy (we arrived on a Saturday evening) but we managed to find a space. The receptionist was very pleasant and efficient on check-in and we took the lift straight up to the 5th floor where our rooms were.... More 

Helpful?
Thank kathyslambert
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments.There are 225 free carparking spaces ,when many hotels in town charge £15 a night. yes it was a busy weekend with two events on Saturday night. I guess the clocks going back meant 220 guests arrived for breakfast more or less together after a leisurely 'lie in'. sometimes there is nothing we can do about... More 

Bournemouth, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 October 2014

Stayed in this Hotel many times over the past 10 year since my Daughter moved to Cardiff Stayed this week, Booked 2 double rooms, I asked for rooms next to each other on the ground floor with single beds as we have a dog and mum is disabled price quoted was £125.98 x 2 = £251.96 + £10.00 for the... More 

Helpful?
Thank kenDiane
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

You will know that the Reception team member replied to you personally with an apology and confusion was apparent at reception with the allocation of your room being Incorrect , the receptionist charged you in error for an extra night stay,which was corrected as soon as it was pointed out. We are all human and mistakes happen (35000 rooms are... More 

Travellers are raving about these Cardiff hotels

Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2014 via mobile

I have had nothing but a positive experience at this hotel. All the staff were great, extremely accommodating and helpful at all times, especially Joanne and Jose on reception. Yes in areas the hotel is dated in it's decor but my room was big, airy and most importantly clean. I felt safe and happy to walk to my car in... More 

Helpful?
Thank Helen R
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments and how nice that you pick out two of the front office team for recognition. the car park is complimentary also unlike city centre hotels. we look forward to welcoming you back More 

wales
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2014 via mobile

Has to be the worst 4 star hotel I've ever stayed in..only positive the room was clean..everything else was not in any way close to a 4 star..The shabbiness if the decor,noise,useless shower. Breakfast..well I've had better from a road side cafe...fatty,greasy,stale,lack of choice..over the years I've stayed in lots of hotels for business and pleasure I can honestly say... More 

Helpful?
1 Thank VMCWales
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments which are hard to associate with us as they come' sandwiched' between comments giving us a 4star grading as opposed to your 1 star ! Perhaps speaking to the Duty Manager at the time would have helped to get across your views and we could have done something there and then? maybe we both had... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2014

Our trafalgar tour chose this hotel for us. Our clean spacious room was overlooking the lovely lake. We were right across the street from a shopping centre if we needed to pick up any little thing. The staff were courteous and helpful. We enjoyed a lovely buffet supper and there was lots of variety for breakfast.

Helpful?
Thank Diana M
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments.Have a safe journey home and tell your friends about Wales. More 

Bloemendaal, The Netherlands
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 October 2014

Let's start with the positives : good, comfortable beds ; very convenient location ; very heplful front desk staff when we arrived ; breakfast is fine with friendly staff ; a large fitness area. Unfortunately this place is badly in need of investment. One gets the feeling that the owners feel they can manage another few years without improving the... More 

Helpful?
1 Thank Brian A
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments.we are currently undertaking a 30k project outside the hotel to improve our lakeside aspect and will start the 35k refit and refurbishment of the lounge bar in the new year. Bedroom chairs,bins and a new oven represent a futher 50 k of investment requested this week! I hope you will give us the opportunity to... More 

London, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2014

Rather shabby - in need of a good re-fit. But my main complaint is the standard of admin. We were a large party. They managed to completely muck up the reservation of one couple. And it would take longer than I've got to list the mistakes they made re our reservations for meals in the restaurant.

Helpful?
1 Thank LTStone
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments and I am sorry there appears to have been a problem with your reservation. with over 30k rooms sold a year I can assure you this happens rarely, I cannot refer to any information in our systems to respond further as I do not have a 'lead name'. I hope despite this we accomodated everyone... More 

Reading, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2014

Our stay was a mixture of highs and lows. Car-parking was very good, at all times of the day - much appreciated. The Copthorne’s overall outside appearance is initially quite reasonable. The entrance lobby needs refurbishing but it serves its purpose. A smile when registering is always a bonus particularly after a three hour drive - however I always assume... More 

Helpful?
1 Thank Bob M
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Thank you for your comments. A suite perhsaps is only considered that if it is better than your own bedroom ,perhaps! here we only have 'Junior Suites' and it is more an indication of additional space often used for an extra beds and as interconnecting rooms for families. the decor and furniture is exactly the same as all our rooms... More 

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €59 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“club rooms had a lake veiw.”
 of 5 bubbles HoneyBuney, 29 Nov 2016 | Read review
“Rude staff.”
 of 5 bubbles tamaradean, 28 Nov 2016 | Read review
“Stayed on top floor overlooking pond. Apparently it's quieter. Buy breakfast vouchers on checking in.”
 of 5 bubbles BigTed57, 17 Nov 2016 | Read review
“Over look the rear lake if possible”
 of 5 bubbles R0b_Liz, 6 Nov 2016 | Read review
“Ask for a room at back of hotel with a view of lake and quieter.”
 of 5 bubbles judeteachwrite, 2 Nov 2016 | Read review
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