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Hilton Cardiff

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#11 of 75 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hilton Cardiff
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2,820 Reviews from our TripAdvisor Community

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Showing 2,762: English reviews
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Cardiff, United Kingdom
Reviewed yesterday NEW

Excellently prepared room usual Hilton standard, this hotel is quite modern.Select a room over looking the castle for the wow factor. Good leisure facilities in house, make sure you book any treatments in advance. It's out of the front door directly onto the high street

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Helpful?
Thank jasonwI9762MK
Ipswich, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016

Where do I start? We booked to stay at the Hilton Cardiff for a couple of nights before a reunion trip to Barry Island . The check in went very smoothly as we were able to park right outside until all formalities done. There is parking on site but quite pricey so we chose to park near city hall short...

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1Thank crofton3C
About Hotel's Favourite Review
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Crofton3C, A big thank you for your first class review. Your comments are truly appreciated and I am so happy that you enjoyed your visit to Cardiff, our facilities and our great location. It was fantastic to read your wonderful comments regarding Mehmet and I will share this with our team. I do hope to have the opportunity of...

Rhondda Cynon Taff, United Kingdom
Reviewed yesterday NEW

absolutely brilliant, we was left cakes too, it was a special day and the whole time was superb highly recommended. from the time we entered the door to the time we left was exceptional this is the hotel to stay.

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Thank gareth l
Reviewed 2 days ago NEWvia mobile

24 of us stayed here last weekend for my niece's hen party the rooms was lovely and staff very friendly we all had a lovely time and will definitely be back lovely and clean and the pool and jacuzzi was lovely

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Thank nuttychickwales
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear nuttychickwales Thank you for your fantastic review and it was a pleasure to have you and your Niece here for her hen party. All of your comments are a delight to read and I have passed your review onto the team, thank you so much. We look forward to welcoming you and your family back to our Hotel again...

Pontypool, United Kingdom
Reviewed 2 days ago NEW

stayed in a classic king room, but upgraded to a junior suite following one of their e-mail offers for an extra £35. this gave you a bigger room etc plus access to the executive lounge. well worth it. staff were very helpful and friendly, great location.

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Helpful?
Thank sprogg79
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear sprogg79, A big thank you for your review. I am so happy to read that you enjoyed your visit and your upgrade to a suite and it is great to see your fantastic comments regarding the service from the team. Please do come back again soon. Kind regards Marie Fagan General Manager

Thorpe Satchville, United Kingdom
Reviewed 2 days ago NEWvia mobile

It's a dark and wet Feb evening. I've driven to the hotel to find there isn't a car park. There's a tiny area with space for half a dozen cars that is the dropping off area for taxis and the temporary parking for those wishing to spend £25 on valet parking. I drive off and find alternative parking and walk...

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Helpful?
Thank Big-A-Leics
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Big-A-Leics Thank you for your recent review. I am deeply sorry for the dissatisfaction caused to you with your stay and please accept my sincere apologies for the disappointment caused to you. All of your feedback has been shared with our operations team so that we can further improve our service to our customers. May I thank you for...

Bristol, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed overnight in a Junior Suite at the Hilton Cardiff. PARKING The parking is valet parking at the cost of £25 a night. This was not highlighted anywhere on booking which was a bit of a surprise but we were pleased to be only staying one night at that price. LOCATION This was our first visit to Cardiff but...

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Helpful?
Thank Rachael D
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Rachael D Thank you so much for your recent review which is a pleasure to receive. My team and I were thrilled that you and your family had a wonderful stay with us and all of your great comments have been shared with the team. We are glad your Son enjoyed our special children's buffet and colouring pages at...

LLANDUDNO JUNCTION, United Kingdom
Reviewed 3 days ago NEW

very nice hotel. staff very helpfull especially in the executive lounge. if visiting cardiff again would stay at hilton. upgrade great value for money and would use again. hotel close to city center. easy to get to.

Review collected in partnership with Hilton Hotels & Resorts
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Thank adriansW2079KG
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear adriansW2079KG, I would like to thank you for taking the time to share your experience. Your comments concerning the service by the team in our executive lounge was a pleasure to read and I am happy to see that you would return and stay with us again in the future. I do look forward to welcoming you back. Kind...

Sheffield, United Kingdom
Reviewed 3 days ago NEWvia mobile

Great hotel, excellent location, just opposite castle, 10 min walk to main shopping centre. A large costa is linked to the hotel which was great for a quick breakfast. We did pay for valet parking as other reviews indicated parking elsewhere would be similarly pricey. Gym ok, pool nice.

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Helpful?
Thank cmertaylor
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear cmertaylor, Thank you for taking the time to write your review. Your fantastic comments concerning the hotel, location and great breakfast was great to read and I will share this great feedback with the team. I do look forward to welcoming you back soon. Kind regards Marie Fagan General Manager

Newcastle-under-Lyme, United Kingdom
Reviewed 3 days ago NEW

Stayed here for two nights whilst visiting the city. The location looked great and we paid extra for a 'castle view' room. The room itself was distinctly average. The beds were small but the room was large. It was, however, quite dated with numerous examples of worn decor. The castle view was through a high window that the children couldn't...

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Helpful?
Thank simonp820
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Simonp820, Thank you for your review. I am very disappointed to read your feedback and may I say how very sorry I am that we did not meet your expectations on this occasion and I will discuss this further with our operations team so that we can look at ways of improving this in the future. Car parking is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €88 - €363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
18 questions
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Questions? Get answers from Hilton Cardiff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a castle view and a room with excess to executive lounge”
 of 5 bubbles jasonwI9762MK, 22 Feb 2017 | Read review
“we was on floor 6 room 604 lovely time”
 of 5 bubbles 967garethl, 22 Feb 2017 | Read review
“higher the floor better the view, chose a castle side view as well”
 of 5 bubbles sprogg79, 21 Feb 2017 | Read review
“Go somewhere else....”
 of 5 bubbles dave9652, 19 Feb 2017 | Read review
“Suites overlooking the castle for a good view”
 of 5 bubbles mightymorgs, 13 Feb 2017 | Read review
5 of 5