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Hilton Cardiff

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#10 of 75 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
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Hilton Cardiff
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2,761 Reviews from our TripAdvisor Community

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Showing 2,703: English reviews
hereford
Reviewed 3 days ago NEW

Great location for visiting this wonderful city, within short walking distance of shopping area 7 not too far from railway station Friendly staff, great amenities including lovely pool, lovely choice of breakfast. All very clean, definitely use again

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Helpful?
Thank helenyazor
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Helenyazor, Thank you for your review. Your comments concerning our location, friendly staff, amenities and pool were a pleasure to read and I am happy to read that you will definitely stay with us again. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

Llanidloes, United Kingdom
Reviewed 3 days ago NEW

Ideal location for a visit to Cardiff. Everything you need, comfortable and quiet. Staff very friendly and helpful. Didn't use the pool and spa but all looked good. Looks to be newly refurbished - excellent stay.

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Helpful?
Thank agaca1
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Agaca1, A big thank you for your review. I am delighted that you had everything that you needed, were comfortable and the service from the team here in Cardiff. Please do come back again soon. Kind regards Marie Fagan General Manager

Berlin, Germany
Reviewed 5 days ago NEW

The location of the hotel is really convenient, very close to the shopping street which was big plus for us. We booked a room with two double beds. For a family of 4 was great. The room was nice and the beds were comfortable which maintains the Hilton standard. On the day when we arrived, the valet parking seemed very...

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Helpful?
Thank Jenny L
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Jenny L, Thank you for your review. I am happy you enjoyed our central location, our family bedroom and the standard of your room. I do apologise for the delay with our valet upon arrival and any inconvenience this caused to you. I do hope to have the opportunity of welcoming you back soon. Kind regards Marie Fagan General...

Leicestershire, United Kingdom
Reviewed 1 week ago

We came to stay at the Hilton as we had a family wedding nearby and also wanted to see cardiff. The service was excellent & we would definitely come again. We would recommend it. We had a lovely view of the castle.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kirti_bhindi
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Kirti Bhindi, Thank you for your review. Your comments concerning the excellent service was a pleasure to read and I am so happy you will be visiting us again soon. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

Carmarthenshire, United Kingdom
Reviewed 1 week ago

The Hilton in Cardiff Has been tastefully refurbished to a high standard. The situation of the Hotel is right in the centre by the shopping area. The staff were Welcoming, and very helpful. The restaurant use as much local produce as possible and a nice sized menu.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank alexcW5671PM
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear alexcW5671PM, Thank you for your review. I am delighted that you enjoyed your stay, our central location, welcome and helpful team and our restaurant. Please do come back again soon. Kind regards Marie Fagan General Manager

Devon
Reviewed 1 week ago via mobile

Wife and I decided on a whim to go somewhere and chose the Hilton because we've been to other Hiltons and had never been to Cardiff. Arrived and was assisted by the front of house staff who helped wwith parking of car. Checked in, went to room which was freezing. And dreadfully dull. Had room 515 with no light in...

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Helpful?
3Thank savvy_traveller23
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear savvy_traveller23, Thank you for taking the time to share your experience. I am so disappointed to read your feedback and I am very sorry that we did not meet your expectations on this occasion. I will address your constructive feedback with the team so that we can look at ways to make improvements and thank you for bringing this...

Kennebunkport, Maine
Reviewed 1 week ago

My stay at the Hilton Cardiff was, as always, wonderful. The service is always excellent and the new restaurant menu was fantastic! I appreciated the many new healthy options and the variety of small plates.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Rebecca Y
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Rebecca Y, A big thank you for your review. It was a pleasure to welcome you back and I am delighted to read your fantastic feedback regarding service and our new Restaurant Grey. I do look forward to welcoming you back soon. Kind regards Marie Fagan General Manager

Swansea, United Kingdom
Reviewed 1 week ago

Took my daughters to the spa for a birthday treat ,the attitude of the spa receptionist was awful, no effort whatsoever we were all planning to have a massage only to be told that we couldn't have any treatments at all apart from use of the gym the small pool and jacuzzi and steam room,we were not told that we...

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Helpful?
2Thank 344nina
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear 344nina I am extremely disappointed to receive your review following your recent visit to our Spa for your daughter's birthday. I have passed on your comments to our Spa Manager to ensure this matter is addressed with the team and please accept my sincere apologies for the dissatisfaction caused to you. Our Spa Manager has asked if you can...

cwmbran
Reviewed 1 week ago

stayed at this hilton on a few occasions,always felt that i was a privilaged guest god hotel in the best location in cardiff the hotel is something special,except for the chargeable internet you pay a lot of money to stay here, so i feel to charge customers for internet is a bit on the scooge side of things

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank fairwater
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Fairwater, Thank you for taking the time to write your review. Your comments are a pleasure to read and I am so happy you enjoy your visits to Cardiff. I am so sorry to read of your disappointment with the WIFI charge. On your next visit why not enrol in our Hilton Hhonor scheme which offers complimentary WIFI when...

St Albans, United Kingdom
Reviewed 1 week ago

My superior, castle view room was very dark and not easy to turn enough lights on. Mind you, the room was otherwise fine. Was a bit miffed with the night porter who refused my colleague a nightcap because he was too tiddly. Fair enough but I would have preferred the message being delivered in more apologetic tones rather than an...

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Helpful?
3Thank TheFSG
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear TheFSG, A big thank you for your review. I am sorry to read that you were disappointed with the lighting in your bedroom and please do let us know before your next visit and we can place additional lamps in your room before your arrival. I have also noted your comments regarding your colleague which I will discuss with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €87 - €365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#2 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
17 questions
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Questions? Get answers from Hilton Cardiff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room on floors 3 & upwards for better views”
 of 5 bubbles helenyazor, 20 Jan 2017 | Read review
“The corner room seems bigger.”
 of 5 bubbles 285jenn, 18 Jan 2017 | Read review
“Castle facing if possible”
 of 5 bubbles O6852OYkevind, 12 Jan 2017 | Read review
“Request a room with a view”
 of 5 bubbles Dorkon22, 3 Jan 2017 | Read review
“Best Views are overlooking the castle”
 of 5 bubbles huwr2017, 2 Jan 2017 | Read review
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