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Hilton Cardiff

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#11 of 75 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
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Hilton Cardiff
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2,702 Reviews from our TripAdvisor Community

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Showing 2,646: English reviews
Reviewed yesterday NEWvia mobile

What can I say, the team here are fantastic, always going that extra mile. Even in the executive lounge, as a gluten intolerant I thought, "oh well I'll have some veg sticks and peanuts", no, the lovely host went and retrieved a bunch of edible food from the kitchen for me. This kind of service runs throughout the hotel. Amazing!!

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Helpful?
Thank Duncan C
Wrexham County, United Kingdom
Reviewed 2 days ago NEW

+ location is excellent right by the castle, shopping centre and within a short walk to the principality stadium + rooms are really well appointed + breakfast great choice and chef was very attentive + concierge was lovely who valet parked our car - service from bar was not so attentive and felt like it was too much trouble so...

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Thank Micksterkz
Cardiff, United Kingdom
Reviewed 2 days ago NEW

Lovely rooms and great service in this ideally located hotel makes a great base for exploring Cardiff city. We took advantage of their gym, swimming pool and executive lounge and were so pleased that we did. Really felt that we made the most of this hotel. Staff very friendly and helpful and really enhanced our stay. There's even a Costa...

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Thank marktT1840RN
Wales
Reviewed 5 days ago NEW

It is about a year since my wife and I have stayed at the Hilton Cardiff, due to my wife's poor health. However as she is now somewhat better (and I am undergoing a hip replacement next week ), we decided to have a night at the Hilton and combine it with some Christmas shopping. What a warm welcome when...

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Helpful?
Thank lewprice
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear lewprice Thank you so much for your great review and it was lovely to have you and your wife back with us. We are thrilled that you had a great stay with us and enjoyed our new brand new restaurant, Grey which is fantastic! My team and I hope you don't leave it as long next time to visit...

Southern Wales, United Kingdom
Reviewed 5 days ago NEW

A beautiful friendly hotel with excellent staff ! The rooms are stunning and the location is great . Breakfast was fresh and loads to choose from . The gym was a nice touch to have on site Can't wait to stay againn

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Thank andrewpJ8961BQ
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear andrewpJ8961BQ Wow thank you every so much for your fantastic review following your stay at our Hotel. Your review is a pleasure to receive and my team and I were delighted you had an excellent stay with us. We very much look forward to welcoming you back to our Hotel again very soon. Kind Regards Marie Fagan General Manager

Clevedon, United Kingdom
Reviewed 5 days ago NEW

We stay at the Hilton Cardiff several times a year and are always impressed at the quality of service. As a Gold member we normally get an Exec room upgrade with all the excellent associated benefits. The hotel is located very close to the shopping centre which is handy. A tip would be to get a high floor as sometimes...

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Helpful?
Thank Richard H
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Richard H Thank you for your recent review following your recent stay at our Hotel. All of your comments have been shared with my team and thank you so much for taking the time to offer such great comments. We look forward to welcoming you and your partner back to our Hotel again and thank you for you loyalty...

Reviewed 1 week ago

We have a daughter at uni in Cardiff, When we can stay over this is the place to go. Admittedly we have tried others, but the Hilton is the best for an all round pleasurable stay. Best breakfast, Good staff, Well situated..

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Helpful?
Thank Ciderboy69
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Ciderboy69, Thank you for taking the time to write your review. I am so happy to read that you enjoy your stays here with us when you visit your Daughter in University and that you have an all round pleasurable stay. Looking forward to welcoming you back soon. Kind regards Marie Fagan General Manager

Tenby
Reviewed 1 week ago

Great time. The hotel location is ideal for shopping and getting around. Staff are very friendly and always willing to help with anything. The bar prices are a little dear but not to bad. Beds are very comfortable and plenty of room

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Helpful?
Thank Dr Mark W
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Dr Mark W, A big thank you for your review. It is great read your comments regarding our location and the service from the team and I am so happy you enjoyed your stay. I do hope to have the opportunity of welcoming you back soon. Kind regards Marie Fagan General Manager

Columbus, Ohio
Reviewed 1 week ago via mobile

Great location in Cardiff, Wales across from Cardiff Castle. Terrific service from a friendly staff. Very nice accommodations. Adjacent to the heart of Cardiff with great shopping, restaurants and activities.

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Helpful?
Thank SuseKon
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear SuseKon, Thank you for taking the time to share your experience. I was delighted to read your comments and that you enjoyed your stay, terrific service, nice accommodation and great location. Please do come back and visit us again soon. Kind regards Marie Fagan General Manager

Cardiff, United Kingdom
Reviewed 1 week ago

Really nice and classy hotel. Have enjoyed every Chhristmas stay here as perfect for staying close to town and a short taxi to the millenium centre. This is an annual Christmas excursion and has been a mid summer weekend stay. Look forward every time.

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Helpful?
Thank duncanevs
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear duncanevs, Thank you for your review. It was our pleasure to welcome you back and I am delighted that you look forward to your visit's here with us at Hilton. I do look forward to welcoming you back again in 2017! Kind regards Marie Fagan General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: €92 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#2 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
15 questions
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Cardiff, United Kingdom
Caerphilly, United Kingdom
over a year ago

See all questions (15)

Questions? Get answers from Hilton Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are classy”
 of 5 bubbles duncanevs, 27 Nov 2016 | Read review
“Request room facing castle upon booking”
 of 5 bubbles joannecardona, 13 Nov 2016 | Read review
“Beware that some rooms face the street that has all the night life and can be quite noisy, so not for those that want an early night.”
 of 5 bubbles 531jana, 9 Nov 2016 | Read review
“Don't use this hotel if you need to sleep, eat, or do anything you expect in a hotel”
  • Most rooms are this bad
 of 5 bubbles Zorg2000, 7 Nov 2016 | Read review
“Facing the Castle, because it's a beautiful view.”
 of 5 bubbles Clerr, 1 Nov 2016 | Read review
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