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Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff)

1,576 reviews
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Traveller (574)
Room & Suite (214)
Dining (13)
Overview
  • Excellent10%
  • Very good21%
  • Average27%
  • Poor18%
  • Terrible24%
1 week ago
“Central and comfy on a budget”
2 weeks ago
“NYE celebrations”
Free Internet
Breakfast Buffet
Non-Smoking Hotel
Bar/Lounge
Wheelchair Access
Meeting Rooms
Free Parking
2.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,576)Write a Review
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1 - 5 of 1,524 reviews
Reviewed 4 days ago via mobile

We booked this hotel recently as it is very close proximity to the motorpoint arena. (Still the Big Sleep then) It is clearly undergoing quite a facelift at present, this is evident from the entrance areas, however it is also a mix of the hold...More

Thank carlideal
Response from The Big Sleep C, General Manager at Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff)Responded 2 days ago

Dear Guest Thank you so much for your kind review. I am so pleased that you were happy with the room, when you book again please make sure you give the hotel a call directly so that we can allocate you the same room if...More

Reviewed 5 days ago

Stayed regularly in 2017 during the weekdays - working in Cardiff. It's a great place, staff first class, rooms I've stayed in are very spacious and very clean. Breakfast could be improved. Now Citrus has taken over it has been further upgraded with the reception...More

1  Thank geo1205
Response from The Big Sleep C, General Manager at Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff)Responded 2 days ago

Dear Geo1205 Thank you so much for your fantastic review and I am so pleased that you like the improvements that we have made and are making. Just to make you aware that I am currently looking at our breakfast and what we offer to...More

Reviewed 1 week ago via mobile

I stayed at this hotel on the 3rd January for 2 nights and I must say, this has been the worst hotel experience for me. Worse than the Travelodge where I had bed bugs. Finding the hotel is a mission in itself - there is...More

Thank JohnReviews2015
Reviewed 1 week ago via mobile

Very convenient for the motor point arena which is practically opposite but my God is this place dirty! I know it's cheap but the decor is vile. Saying that the staff were lovely and couldn't be more helpful. A complete re fit is needed!More

Thank leigh2468
Response from The Big Sleep C, General Manager at Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff)Responded 2 days ago

Dear Leigh2468 Thank you for your review and for your kind words regarding my team. I am sorry that you found the hotel to be dirty; in order to improve i would kindly ask you to contact the hotel directly and provide us with some...More

Reviewed 1 week ago via mobile

Booked online via booking.com a few weeks before visit for £43, upon arrival we were given a deluxe room which was very nice. Lovely view over Cardiff, and handy as we were attending the motorpoint arena for a concert which meant we could watch the...More

Thank Amie D
Response from The Big Sleep C, General Manager at Citrus Hotel Cardiff by Compass Hospitality (Formerly The Big Sleep Hotel Cardiff)Responded 2 days ago

Dear Amie D Thank you so much for your review. When you do decide to book again please make sure you contact the hotel first so that we can offer you the best available rate and make sure you get a deluxe room again. Kind...More

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About
Amenities
Top amenities
Free Internet
Bar/Lounge
Hotel Amenities
Meeting Rooms
Things to do
Bar/Lounge
Details
Price range
US$49 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$49 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (574)
Room & Suite (214)
Dining (13)
Hotel & Grounds (383)
Bathroom (64)
Questions & Answers
Ask a question
d11034
12 December 2017|
Answer
Response from nancynor2n | Reviewed this property |
Not sure please contact reception they will be able to assist you
0
Votes
Jonathan010812
4 November 2017|
AnswerShow all 2 answers
Response from The Big Sleep C | Property representative |
Hello and thank you for you question. Unfortunately we cannot add another bed to the room however many of our double rooms can have the bed split into two single beds. If you wanted a room to have 3 people in it you would... More
0
Votes
tiede g
10 July 2017|
Answer
Response from cjones165 | Reviewed this property |
👍🏼
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Room Tips
"ask for a room on the upper floors with city view"
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"Room 1007 massive room good view"
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"High floor - facing the rear ( towards railway )"
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"high floor facing arena"
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