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Best Western Heronston Hotel & Spa

Hotels.comUS$93*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$124*
US$93*
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US$104*
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Best Western Heronston Hotel & Spa
Best Western Heronston Hotel & Spa
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686 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Heronston Hotel & Spa
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Showing 678: English reviews
Cardiff, United Kingdom
Reviewed 22 September 2016 via mobile

A very nice time was had by all there was unlimited tea and coffee and a lovely selection of cakes and sandwiches would definitely go again.Plenty of room to park and the service was excellent nothing was too much trouble and as we were a large group we were given a private room and the price of £12.95 ahead was...

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Helpful?
Thank Jacqueline H
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your afternoon tea and though the service was excellent. I will pass your comments onto the team who will be very pleased. We look forward to welcoming you back in the near future. Kind regards General Manager

Bridgend
Reviewed 18 September 2016

Attended black tie dinner and dance in the function room upstairs. The three-course meal was lovely and service excellent. Despite there being a large wedding at the hotel on the same evening, there were plenty of staff on hand and the manager, Sarah, was superb. I have been to other functions in the Heronston in recent years and am happy...

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Helpful?
Thank SouthWalesLizzie
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am very pleased to read you enjoyed your meal & service during your function and thought the hotel standard have improved again over your last function. I will pass your kind comments onto Sarah who will be very pleased. We look forward to welcoming you back in...

Rayleigh, United Kingdom
Reviewed 15 September 2016

We arrived from a 6 hour drive in torrential weather at 3:30pm and were told kitchen didn't open until 5:30pm so no lunch. We booked a superior double room and the sheets on my side of the bed were ripped. Our evening meal was so bad that I threw up afterwards. We only stayed 1 night for which we were...

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Helpful?
3Thank Pamela L
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am sorry to read you were not fully satisfied with your stay. If you had spoken to a manager on the night of your stay we would have been able to resolve any issues raised immediately. I hope you will consider staying at the hotel in future...

Competa, Spain
Reviewed 14 September 2016

Spent 3 nights here in the area for a wedding the hotel is a little dated now but has a good atmosphere the check in was fine parked out side big car park. the room was OK the floor was a little squeaky but the bed comfortable and room well equipped. We had dinner there the first night which was...

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Helpful?
Thank john b
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you enjoyed your stay. I would like to confirm the hotel is currently under a refurbishment plan, some areas have been completed, but our standard rooms are currently being worked upon. I look forward to welcoming you back in the near future, hopefully...

Barton-on-Sea, United Kingdom
Reviewed 12 September 2016 via mobile

Myself, partner and our two children stayed here for the weekend and it was a pleasant, friendly place. Nice place to stay if on a budget. Breakfast wasn't very good quality but this place had lovely staff. And a nice little swimming pool. The kids thoroughly enjoyed the stay. Upon arrival our 6 year old was told about the hotels...

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Helpful?
Thank James M
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to you enjoyed your stay and thought the staff were lovely. We loved the photograph and design your daughter created for the hotel, which we displayed at our reception. We look forward to welcoming you back in the near future. Kind regards General Manager

St Ives, United Kingdom
Reviewed 11 September 2016

Visited the Heronston hotel on the 10/09/16 with my husband. We had a superior room it was lovely clean & faultless, the bathroom was lovely toiletries good, our room rate included halfboard,the food was very good & the staff very friendly,we arranged to meet my cousin & wife for lunch very good & plenty of it. We enjoyed our stay...

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Helpful?
Thank kathryn r
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased you had a lovely stay and liked your room, lunch, dinner and breakfast. I would also like to thank you for your recommendations. We look forward to welcoming you back in the near future. Kind regards General Manager

Cowbridge, United Kingdom
Reviewed 8 September 2016 via mobile

Lovely relaxing spa/leisure area, average size pool, sauna, steam room and jacuzzi. Very clean and the leisure staff Rita, Marius etc work very hard to maintain and clean the leisure area. Very reasonably priced. The hotel is usually very busy with weddings, parties, events etc. Ample parking.

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Helpful?
2Thank Debbie W
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am pleased to read you thought the spa area was lovely, relaxing and very clean. I will pass you comments on to Rita and Marius who will be very pleased. We look forward to welcoming you back in the near future. Kind regards General Manager

Derby, United Kingdom
Reviewed 5 September 2016

Stayed in a family suite for a few nights, which was huge, 2 separate rooms with a large family bathroom, fantastic for allowing our youngest to settle. We stayed for our fathers wedding, which was glorious, the staff, particularly Mark the Manager, were just amazing. Mark was a wonderful host and is worth his weight in gold, so accommodating and...

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Helpful?
Thank leluberry
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review. I am pleased you enjoyed your stay and your fathers wedding. I will pass your comments onto Mark who will be thrilled. We look forward to welcoming you and your family back in the future. Kind regards General Manager

Southampton, United Kingdom
Reviewed 5 September 2016

Review collected in partnership with Best Western GB
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1Thank Stuart P
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Swansea County, United Kingdom
Reviewed 4 September 2016

I came here for my family hen do and we had an amazing time at the spa, the ladies were brilliant with all our treatments, very friendly and chatty which is great because it breaks the ice and makes you feel more comfortable. We spent the afternoon by and in the pool, Jacuzzi and sauna all of the girls loved...

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Helpful?
Thank Natypop121
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased to read you enjoyed your spa day, especially the treatments and the scones! We look forward to welcoming you back in the near future. Kind regards General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about Best Western Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range: €70 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
Best Western Heronston Hotel & Spa Bridgend, Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Heronston Hotel & Spa staff and other travellers.
12 questions
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Questions? Get answers from Best Western Heronston Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in the annex rooms - they are appalling.”
500EricB, 27 Apr 2017 | Read review
“always go for an upgrade if you like extra room”
JuliaC314, 17 Apr 2017 | Read review
“Find somewhere else”
637ChrisA, 14 Apr 2017 | Read review
“All rooms appear a good size.”
elainethomas012015, 8 Mar 2017 | Read review
“Ground floor very quiet”
pamR423, 1 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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