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Castle Hotel

Booking.comUS$147*
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#1 of 2 Hotels in Conwy
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$147*
US$147*
US$147*
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Castle Hotel
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1,112 Reviews from our TripAdvisor Community

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Showing 1,095: English reviews
Reviewed 3 weeks ago via mobile

Visited castle hotel for a Gin after hearing about the Gin menu that the hotel offers. Me and my fiancé were that impressed we thought we would try it for lunch the next day the lunch menu was as good as the gin menu! A special mention to the triple cooked chips amazing!

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Helpful?
1Thank Kev H
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your great review!! We do love our gin and our food here at the Castle and its lovely to read that what we love, you love too!!! We all look forward to welcoming you back very soon!!

Widnes, United Kingdom
Reviewed 3 weeks ago

Just had a lovely stay at The Castle Hotel, it was our third visit and every bit as good as previous visits. Ate in the restaurant lst night and that was good. The breakfast menu is also extensive and the staff very friendly.

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Thank Daval13
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your great review!! The team and I look forward to welcoming you back very soon!!

Reviewed 4 weeks ago via mobile

Great menu - something for everyone and somewhere a little special. Serving 17 a three course meal, without pre order, all freshly cooked, getting all the food out on time, hot and cooked to perfection is no mean feat. I can speak on behalf of all my girlfriends when I say that we all thoroughly enjoyed our meal. Many thanks...

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1Thank Carneddau
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your great review! Glad to read that we got the evening just right for the most well behaved hen do we've ever had!! We all look forward to welcoming you back very soon!

Congleton, United Kingdom
Reviewed 4 weeks ago

From our first contact with Brian on reception we were made very welcome indeed, its a lovely hotel decorated and maintained to suit the building and its historical character, Warm and attentive staff which obviously comes from the enthusiasm of Joe (Manager). Rooms and all areas very clean and well kept as you would expect, Our room 202 was beautifully...

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Helpful?
1Thank jmyo
Joe L, General Manager at Castle Hotel, responded to this review

Many thanks for your great review! I know how hard the team work to make every guests stay enjoyable and everyone will be walking a little taller after reading this!! We all look forward to welcoming you back very soon!!

Cardiff
Reviewed 4 weeks ago via mobile

The bedrooms in the hotel are full of character, my room had a corner bath in the bedroom and a separate bathroom. The breakfast and dinner were both lovely and the service was friendly and professional. Due to an issue with my company I needed to speak with the reception staff and manager and they could not have been more...

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Helpful?
Thank Greg J
Joe L, General Manager at Castle Hotel, responded to this review

Many thanks for your great review and we are really pleased to read that the customer service and experience we value here has made a lasting impression. We all look forward to welcoming you back soon!!

Colwyn Bay, United Kingdom
Reviewed 4 weeks ago

Made the mistake of eating here and we're locals! Grossly overpriced, had fish and chips cost £16 each, for average size fish 6 chips that had obviously been recooked and wrinkled over cooked peas. Service very poor had to keep asking for things. Only 3 other couples there in a busy resort town which should have spoke volumes, this overpriced...

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2Thank midmag
Joe L, General Manager at Castle Hotel, responded to this review

Very sorry to read this review! Please accept my apologies! This is not what we do at all here at the Castle and seems you have not had the experience we pride ourselves on delivering. Our fish and chips is one of our best sellers and is usually too much for people to eat!! I can only assume we have...

Reviewed 4 weeks ago

Historic first class accommodation and service, we have stayed here several times and will always stay at the Castle Hotel when in Conwy. This is the perfect hotel for a holiday or romantic break, situated within the castle walls the castle, shops and key side are all within strolling distance.

Review collected in partnership with this hotel
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Thank damonc880
Joe L, General Manager at Castle Hotel, responded to this review

Wow! Thank you for your review!! We love making our guests feel special and its so nice to read that you love what we do! Thank you for your custom and we all look forward to welcoming you back soon!!

Peterborough
Reviewed 4 weeks ago

Always stay at the Castle Hotel when visiting Conway. Food of a high standard, staff friendly and anxious to please, excellent location. Comfortable bed.. Entrance to car park a little bit tricky to negotiate.

Review collected in partnership with this hotel
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Thank O7146GYronr
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your great review! The team and I love reading when what we do here creates regulars and we all look forward to welcoming you back very soon!!

Conwy
Reviewed 5 weeks ago

Daughter sustained a leg injury in London, dressing came off in night, blood and fluid on bed. Sheet was exposed for housekeeping. They made the bed and didnt change the sheet! Disgusting. Too late to get housekeeping the next night as we were gone far too long. I travel extensively and even in third world countries this wouldnt happen. On...

Review collected in partnership with this hotel
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Helpful?
2Thank keithsH8634AO
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review and apologies you felt that housekeeping let us down. I'm also saddened to read that a sincere apology is no longer "good enough" as well. It is also very clear that you did not inform anyone at the hotel that you required your sheets changing, which we would have done instantly for you. Instead you...

Reviewed 5 weeks ago

Lovely hotel. Old world charm and very cosy well appointed room. Excellent location though was a little noisy on the high street side with early morning deliveries to shops. Good food. Good beer and wide choice of apertifs. Tey the long island ice tea cocktail. Excellent.

Review collected in partnership with this hotel
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Helpful?
Thank Martin B
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your lovely review!! Great to read you enjoyed your time with us and we all look forward to welcoming you back soon!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: €124 - €462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
7 questions
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Questions? Get answers from Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 108 has a real bonus with it's bay window”
  • Room 108 bonus! The bay window....
  • Room 108
brynmelyndavid, 26 May 2017 | Read review
“rooms on the front have view of main street”
593harryh, 22 May 2017 | Read review
“Rooms at the back are the quieter ones as you would expect in a busy town area”
jmyo, 1 May 2017 | Read review
“If you require a quitter room in the Resturant choose the Shakespeare’s or the snug as eating in the bar area can get quite noisy at times.”
Lorna1955, 16 Apr 2017 | Read review
“furthest away from the bar....”
384joanb, 11 Apr 2017 | Read review
5 of 5
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US$147* /night
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Prices are for 1 room, 2 adults
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