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Full view
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Dining (155)
Room & Suite (86)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Regularly sanitised high-traffic areas
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 3 in Conwy
Location
Cleanliness
Service
Value
Travellers' Choice
The Castle Hotel is an old coaching inn in Wales, standing on the site of a Cistercian abbey within the UNESCO World Heritage walled town of Conwy. This popular Hotel in Wales offers individually designed accommodation. The hotel has 29 bedrooms to the AA and Visit Wales’ exacting 4 Star Town House standards with a ’boutique’ feel. A recent addition is the very popular ‘Healing Hands’ treatment room. Conwy is a town rich in history, with much of it still preserved within the walls and traditional structures of its buildings. In the heart of it is the mighty 13th-century castle, whose walls encapsulate this remarkable medieval town.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
Facial treatments
Baggage storage
Street parking
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Special diet menus
Full body massage
Hand massage
Head massage
Neck massage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Room service
Telephone
Electric kettle
Flatscreen TV
Walk-in shower
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English
Location
Full view
99Great for walkers
Grade: 99 out of 100
42Restaurantswithin 0.5 km
41Attractionswithin 0.5 km
Contact
Castle Hotel High Street, Conwy LL32 8DB Wales
Getting there
Car HireSee all Conwy car hire
1237Reviews11Q+A99Room tips
Reviews
Traveller rating
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Popular mentions
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Most Recent
I usually say it’s the staff that make a place, Debbie and Mr Jones thank you for your kindness and attentiveness before and during our visit. We had a wonderful Time thank you I appreciate this is a bit of thanks rather than a review but it gives the reader a feel for the place
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Date of stay: June 2021Trip type: Travelled
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you for your lovely words. We have Hospitality from the Heart as a key company message and I know that our team here truly provide just that. We all look forward to welcoming you back very soon!
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What a lovely Hotel, booked for 3 nights, but stayed for 6, excellent service, staff and food and a Great base to explore North Wales. Will return. Thankyou Joe and all your staff for your Great service and help.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you for your fantastic review and we loved having you both! We all look forward to your next visit!
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I would say this is THE place to stay if visiting north wales for sure. Booked for a 60th birthday treat. Beautiful hotel building, the most helpful and friendly staff, fabulous rooms! Had booked for 3 nights ended up extending to 6 as we just loved it, felt like home and was central to all the places we wanted to visit. The staff were all so friendly and knowledgeable, nothing was too much for anyone. Food in the restaurant was delicious both for breakfasts and dinners with all staff attentive and helpful. Rooms were so comfortable and luxurious, and loved the homely feel. We both had a back, neck and shoulder hot stone massage from the in house therapist, healing hands, which was amazing! Just too many great things to say about our stay at the castle, didn’t want to leave ! Just go visit it and you’ll see! Thank you everyone!…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you so much for such a lovely review! It was great to have you stay with us and we all knew you'd fall in love with our beautiful part of the world!! We all look forward to welcoming you back very soon!
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Our stay at the Castle Hotel exceeded all our expectations. The room was spotlessly clean and spacious with all the amenities you could wish for. The food was so fantastic that we did not bother trying to find anywhere else to eat. The thing that made our stay so special was the attitude of every member of staff that we met. Everyone was so naturally helpful and friendly, ensuring that guests were made to feel welcome. (Unfortunately this is not the case in all hotels!) We cannot wait to make a return visit.
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Date of stay: April 2022
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you for your amazing review! Our mission statement is Hospitality from the Heart and I know that our team genuinely want our guests to have the most special of stays. Its always lovely to read when a guest feels this during their stay and we all look forward to welcoming you back soon!
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Room was outstanding as usual, and all the staff could not be any more helpful,polite and happy. Thoroughly enjoy staying there, food and breakfast perfect Thankyou everyone for a very relaxing time, cocktails are well worth trying
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you for your amazing review! I know our team will love reading your kind words and we all look forward to welcoming you back very soon!
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+1
Firstly while the bed was made and sinks etc were clean there was a towel left on radiator, then the cups for the coffee machine had rubbish in them and hadn't been cleaned. There were old capsules in the coffee machine as well. Then I looked for an ironing board and there wasn't one. So asked reception to send one up and they duly did. Then we noticed in the toilet that there was no soap or towel so we had to ask for those to be sent up, as we got them we also noticed that there was only one robe so we asked for one of those when the soap and towel turned up.. Right time for tea and a sit down in the sitting room.. Cleaned the cups made the team and tried to turn on the TV but it wouldn't work. Looking at the TV I could see that the socket was switched off, but turning this on didn't bring the TV to life, looking to see if it was plugged in I noticed that the power cable to the TV was damaged and the inner wires were exposed. It also seem to have missed its PAT test due in March (other electrical items were successfully tagged). Then it was time for my wife to have a beauty treatment and left me in the room. I decided to take a bath and whilst this was OK the overflow fitting was unglued and came away from the bath. Not a major failure but attention to detail items seems to be missing. Later we went to the restaurant for a meal and very good it was too. Very tasty. Coming back to the room I opened my bedside cabinet draw and found two half used bottles of water... I closed the draw and used another one.. There wasn't any AC in the room which is OK as it is an older property but the heating in the bath room wasn't working so made it quite cold.. especially when coming out of the shower or bath. There was also no sanitary bin in the toilet my wife noticed later. Staff were good as when we left the hotel we forgot a small bag and had to return to retrive it. Why didn't we report all these items to the reception desk? Because we didn't want to keep going back and forth and just wanted to relax. Overall the room was good and we had a good nights sleep, but the little items and attention to detail and the lack of cleaning for some items made the stay less enjoyable than it could have been. I thought I give a review so that the Castle can check into these items and their process for cleaning and make things better for other guests..…
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Room didn't have AC and heating wasn't working..
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1 Helpful vote
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 2 weeks ago
Thank you for your valued custom and feedback, I know how hard our team work and how disappointed they were to read they had let themselves down. We want all our guests to have a fantastic stay and we want to know when we don't quite get it right just as much as when we do. We can only get better if we know when we get it wrong and we look forward to welcoming you back again so we can make sure you get the experience we usually pride ourselves on.
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We booked a private room for 16 of us for my mum’s 70th birthday. The room was great and the staff were absolutely fantastic. The assistant manager (Mark?) in particular couldn’t do enough for us. They let us decorate the room how we wanted and even went to get us string from a local shop to help us tie the balloons up. During the evening itself, the food and service were excellent. I recommend the sea bass with sweet potato gnocchi! The bar also has a lovely atmosphere-we would definitely recommend visiting here if you’re coming to Conwy. Thank you :-)
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 4 weeks ago
Thank you for your amazing review! I know Danny will love reading your kind words....he will now be forever know as Mark ;-)..... and Its lovely to read that your special occasion was a success and we all look forward to welcoming you back very soon!
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Met up with friends for a catch up. Lovely hotel with a lot of character, very well turned out friendly staff. Food was very expensive for portion size but very nice. Free parking and a lovely atmosphere where you could just relax. Would recommend.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 4 weeks ago
Thank you for your fantastic review! I know our team will love reading your kind words, sorry you felt some dishes a little expensive but as you can imagine we use the best produce we can get and in these crazy times we don't want to sacrifice our quality or suppliers! We look forward to welcoming you back soon! :-)
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Great location and good, clean hotel. Need to pre book dinner table (and breakfast which is a little strange) and can only go to the bar if there is a spare table (again strange for a hotel guest) but otherwise a good hotel.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 19 Apr 2022
Thank you for your great review! We have more bedrooms than tables in our restaurant which is why we have to take bookings for breakfast...its so we can fit you all!! Our bar rules are a little bit of a COVID hangover and meant to stop the 'crush', we are in the process of amending them slightly so its a little more relaxed (but the breakfast booking is here to stay I'm afraid) :-)
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Had a gorgeous meal with family & friends for my husbands birthday. We were given a private room too, which made it all the more relaxed & enjoyable. The food was absolutely beautiful every plate was clean. Lovely service too!
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Location
Cleanliness
Service
Helpful
Response from Joe Lavin, General Manager at Castle Hotel
Responded 19 Apr 2022
Thank you for your fantastic review! I know our team will love reading your kind words and we all look forward to welcoming you back very soon!
Read more
PRICE RANGE
US$149 - US$195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hotel conwy
LOCATION
United KingdomWalesNorth WalesConwy CountyConwy
NUMBER OF ROOMS
28
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Claim Your Listing Frequently Asked Questions about Castle Hotel
Which popular attractions are close to Castle Hotel?
Nearby attractions include Plas Mawr (0.06 km), The Albion Ale House (0.2 km), and Conwy Town Walls (0.3 km).
What are some of the property amenities at Castle Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Castle Hotel?
Top room amenities include a flat screen TV, a desk, and a walk-in shower.
What food & drink options are available at Castle Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Castle Hotel?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Castle Hotel?
Conveniently located restaurants include Lava, Popty Conwy Bakery, and Jalsa Tandoori Restaurant.
Is Castle Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Conwy.
Are any cleaning services offered at Castle Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Castle Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Castle Hotel?
Many travellers enjoy visiting Plas Mawr (0.06 km), Smallest House in Britain (0.1 km), and The Summit Complex (5.9 km).