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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,556 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

This is a great choice to stay in a lovely place not too far from Heathrow. Greeted on arrival, helped with luggage, lovely receptionist brought milk to my room so I could have tea. The rooms are perfect - super comfortable bed and linens, excellent shower and modern bathroom, lots of little extras - bathrobes, slippers, lovely toiletries and complimentary...

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Helpful?
Thank 1K
Shanghai, China
Reviewed 3 days ago NEW

Very good hotel in a very central location. Stayed for a business meeting and that is nice to be in a cosy and warm place. Surprisingly big and convenient meeting rooms. Comfortable rooms well equiped, good food and friendly staff.

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Helpful?
Thank 0laurence8
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 0laurence8, Thank you for taking the time to submit such a positive review following your stay with us. I will share your comments with the team as I know they strive to deliver outstanding service to all of our guests. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General...

Newhaven, United Kingdom
Reviewed 3 days ago NEWvia mobile

I was taken here as a special treat by my lovely other half , and what a treat it was. The setting is just beautiful , overlooking (in my opinion ) the most beautiful castle, Windsor Castle. As we drove up the road to park at the hotel , I could see we were in for a special treat. We...

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Helpful?
Thank kimcole
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear kimcole, Thank you for taking the time to submit your review following your recent visit with us at the Castle Hotel, Windsor. It is always a pleasure to read such positive comments. Thank you again for your comprehensive review. I will make sure to pass your feedback on to the entire team, who I am sure will take as...

SHROPSHIRE
Reviewed 3 days ago NEW

Met with friends at this lovely hotel in Windsor for a Sunday to Tuesday stay at the end of January . Large secure Hotel Carpark so parking wasn't a worry and the daily parking rate was reasonable. The weather was particularly cold but the whole Hotel was warm and inviting with individual thermostatically controlled radiators in all the bedrooms. The...

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Helpful?
Thank BENTHALL
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear BENTHALL, Thank you for taking the time to provide us with you feedback, following your recent stay with us at the Castle Hotel, Windsor. We greatly appreciated you kind feedback and I will pass this onto the team and this will serve as encouragement for them. We look forward to welcoming you back to The Castle Hotel in the...

Bletchingley, United Kingdom
Reviewed 4 days ago NEW

Very pleasant and clean hotel. Room excellent apart from the tiny bathroom with no convenient hooks to hang the towels. Staff very friendly and could not do enough to help. 2nd stay at this hotel and seems to have had a refurbishment since my last stay. Standard very good. Nice to have a comfortable and good night sleep in this...

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Helpful?
Thank Mike_b1745
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Mike_b1745, Thank you for providing us with your feedback, following your recent stay at the Castle Hotel, Windsor. I am pleased you read that you had the opportunity to return to Windsor and chose to stay with us a second time. We pride ourselves on delivering exceptional Guest service and I am delighted that this was reflected during your...

Cumberland Park
Reviewed 5 days ago NEWvia mobile

Have stayed at the Hotel on four separate occasions and enjoyed each stay. Nicely decorated rooms and quite spacious. Nice bathrooms some with walk in showers and others with showers over the bath. Able to adjust air conditioning. Quick free wifi. Nicely decorated lounge and bar areas. On site car parking £20 per day, but easier than trying to find...

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Helpful?
Thank Fraser P
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Fraser P, Thank you for taking the time to submit your TripAdvisor review following your recent stay with us at the Castle hotel, Windsor. I am delighted to note that you have enjoyed many aspects of your stay, in particular our stunning location on the High Street where we are with-in walking distance of all of the fantastic things...

Hamburg, Germany
Reviewed 6 days ago NEWvia mobile

The Windsor castle hotel is located in the heart of Windsor - within a 2-minute-walk from the castle. Whilst the hotel is lovely and the food is good, it is also a pretty old building and the rooms are tiny. I recommend stepping backwards into the bathroom - saves you from becoming stuck. The prices are high when comparing to...

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Helpful?
Thank CookieMK
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear CookieMK, Thank you for your feedback which is greatly appreciated following your recent visit with us. I have read this with great interest and will be passing on your comments to the various Heads of Departments so that they can action your feedback to improve the guests journey. I have reiterated the importance of Guest service and comfort at...

Stevenage, United Kingdom
Reviewed 1 week ago

the hotel is in a brilliant location, with the castle 2 mins walk, the hotel is stunning and rooms are lovely, they have there own car park which was £20 for the night, little overpriced with what you pay for the hotel. the staff are nice but not the happiest, the bar staff during the day were very rude but...

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Helpful?
Thank sammi1974
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear HillaryR, I thank you sincerely for your very kind review following your recent stay with us. I will pass on your comments to all the team who made your stay so enjoyable. I will personally look into the shortcoming you experienced with the friendliness of the team, any more information that you would be able to provide would be...

Scotland, United Kingdom
Reviewed 1 week ago

I recently stayed at Castle Hotel Windsor for 4 nights in room 404 (back part of the hotel over the "bridge"). My first impression was that the hotel seemed much nicer and more modern inside than it appeared from the street. There's a large seating area adjacent to the restaurant and bar (between the two). Reception was swift and very...

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Helpful?
Thank soshbfly
GMMgalleryCastle, Guest Relations Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear soshbfly, Thank you for taking the time to provide us with your feedback following your recent visit with us at the Castle Hotel, Windsor. It is such a pleasure to read that you enjoyed so many different aspects of your stay. I will be delighted to share your feedback with all of the team as I know they will...

Bath
Reviewed 1 week ago via mobile

We had a lovely stay in this beautiful hotel lovely room very comfy bed and fantastic fun what more could a girl ask for in a relaxing night away. The breakfast was great and all the staff were v friendly

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Helpful?
Thank rosie M
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear rosie M, Thank you for taking the time to review your stay with us on TripAdvisor. I am extremely pleased to learn that you have thoroughly enjoyed your stay with us. At the Castle Hotel, we strive to deliver a memorable experience for all of our guests. I will make sure to share your kind comments with all of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: €128 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
15 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
Horley, United Kingdom
over a year ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with view of the Castle”
 of 5 bubbles 1K, 21 Feb 2017 | Read review
“If you can get a room overlooking the castle that would be great as we overlooked the car park, not so good.”
 of 5 bubbles juliegA2083IY, 7 Feb 2017 | Read review
“we have found the rooms in the main building are quite cold when checking in early. though I am assured that they warm up later.”
 of 5 bubbles Linmo, 21 Jan 2017 | Read review
“Ask for a room with a view of the castle”
 of 5 bubbles katrinah725, 11 Jan 2017 | Read review
“Select a room if possible in courtyard.”
 of 5 bubbles 181patrick, 5 Jan 2017 | Read review
5 of 5