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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,516 Reviews from our TripAdvisor Community

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Showing 1,437: English reviews
Poolewe, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hotel decorated beautifully for Christmas, immaculate and well equipped room. Our room felt a bit cold so hubby enquired about the control as whatever he did cold air came out the unit. We were quickly supplied with a heater. In the morning shower was not that hot either. Breakfast was good but people kept leaving the lids up so some...

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1Thank lstevens7
Birmingham, United Kingdom
Reviewed 2 days ago NEW

Stayed here for a meeting with colleagues. Loved the simple efficient checking in and out processes and although parking is first come first served there seemed to be plenty of spaces. Upgraded to a beautiful suite which was very comfortable, I understood from a few colleagues that their rooms were quite small. The bar area was also very cosy with...

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Thank ceb1307
Wimborne Minster, United Kingdom
Reviewed 1 week ago

Booked hotel based on Marco Pierre Whites steakhouse there.. food not good, advised ''they are awaiting someone to come and train the chef on how to cook chicken Kiev'', bat staff didn't know what Drambuie was, with the bottle in front of them and tried to sell me Prosecco as champagne. Room cold and shower head not cleaned/working properly and...

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2Thank markysparky2016
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear markysparky, Thank you for your review. Please note this review from room 101 had already been posted 2 days prior and a detailed description of matters has already been raised in a previous review. Best regards, Renata Lazar Rooms Division Manager

dorset
Reviewed 1 week ago

We stayed in room 101 , chose the hotel due to the brilliant location and with parking , which we requested ahead of arrival . On arrival the room seemed lovely , the whistling gaping window was rectified by propping chairs against it .the shower was not working properly as it was full of lime scale . The decor was...

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1Thank somelikeithotDorset
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear somelikeithotDorset, Thank you for taking the time to provide us with your feedback following your recent stay with us at the Castle Hotel, Windsor. We give the utmost importance to our guest’s feedback and strive to continuously improve the service we provide to deliver the best guest experience possible. Please accept my sincere apologies for the shortcomings you experienced...

Surbiton, United Kingdom
Reviewed 1 week ago via mobile

Dont be fooled by this shocking place, hotel is ok but restaurant must be an embarassment for pretensious owner that clealy has no interest in the quality of the service. Marko PW can not have any involvement here as food so bad that eating from the floor seems luxury Super rubbish and never again Truly the worst

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2Thank chris l
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear chris, Thank you very much for your email regarding your recent stay at the hotel. I am sorry to read that you were not happy with the service in the Marco Pierre White Restaurant. I would appreciate if you could provide me with some more detailed information as to what went wrong, so I can personally follow up and...

London, United Kingdom
Reviewed 1 week ago

Great location literally within spitting distance of the Castle. Super-helpful staff greeted us on arrival and were attentive throughout our stay. The room was spotless and very comfortable, and the big bed with lovely soft pillows gave us a terrific night's sleep. Interesting Royal/military stuff dotted around, eg old swords, a vintage Army officer's uniform, Royal charters etc. There's also...

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1Thank Phil R
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Phil R, Thank you very much staying with us at the Castle Hotel. I was most delighted to read that you had a great stay and the staff took good care of you. Our hotel has a 500 years old history and we are trying to tell some of the stories by portraying those either in paintings, décor or...

Hampshire, United Kingdom
Reviewed 2 weeks ago via mobile

A pleasant well located hotel. Very limited parking due to location but insure parking can be reserved. Clean room. We upgraded to a deluxe room and have a pleasant view of the high street. Other reviewer have complained about the noise.... but on the main road in a busy town I did not find the noise intrusive at all. I...

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2Thank mrsmakkers
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear mrsmakkers, Thank you very much for your review regarding your most recent stay at the Castle Hotel in Windsor. I appreciate all your feedback and will make sure to share this with the team. At the Castle Hotel, we strive to deliver a memorable experience for all of our guests and I trust, we managed to achieve this during...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed for my anniversary with my partner, great location, the receptionist assiss was great and very helpful, he gave us a lovely upgrade with a brilliant view to the castle. Overall good stay would definitely return again.

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Thank Farirai C
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Farirai C, Thank you very much for taking the time to write a review regarding your recent stay at the Castle Hotel. I am delighted to read that you had a great stay on this special occasion of your anniversary. I am happy that Assis took good care of you and your partner. I hope we will be able...

Oxford, United Kingdom
Reviewed 2 weeks ago

We stayed in the Castle Hotel for my birthday. The Hotel is situated opposite the Guild Hall and near to Windsor Castle, right in the middle of town. We parked in the hotel car park (£20 per night!). Our room was not in main hotel but an annexe across the car park. The room was comfortable and well appointed as...

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Thank Adrian G
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Adrian G, I thank you sincerely for taking the time to provide us with your feedback following your recent visit with us. I was most delighted to read that you had a great stay with us. I will make sure to follow up on your feedback involving breakfast to ensure it does not happen again. Only through feedback such...

Hertfordshire,UK
Reviewed 2 weeks ago via mobile

Stayed last night, attending a wedding at the hotel. Can't find fault with anything - completely amazing stay, gorgeous hotel, wonderful facilities, comfy smart room and fantastic staff. The event itself was faultlessly run. We will be back again on our own for a short break I'm sure.

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Thank hertsfortysomething
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear hertsfortysomething, Thank you for staying at the Castle Hotel Windsor last week. I was happy to read that the wedding was a success and all guests had a great time. At the Castle Hotel, we strive to deliver a memorable experience for all of our guests. I will make sure to pass on your comments to all the staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: €131 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
14 questions
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Dover, United Kingdom
Saltash, United Kingdom
Horley, United Kingdom
over a year ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a suite, well worth the money!”
 of 5 bubbles JojoH1, 16 Nov 2016 | Read review
“We had a room with huge beautiful windows facing the high street, however it felt absolutely private and it had a beautiful view.”
 of 5 bubbles SmileyPRO, 5 Nov 2016 | Read review
“Try and get a room with view of Windsor Castle and not the Pub, which may be quieter and prettier.”
 of 5 bubbles MrsSAL, 26 Oct 2016 | Read review
“We had a very quiet room but no views”
 of 5 bubbles Carolyn1450, 20 Oct 2016 | Read review
“Ask for room overlooking the main street, these are in the older part of the hotel”
 of 5 bubbles StevieRaith, 3 Oct 2016 | Read review
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