Lovely scenery on walk to hotel and gorgeous entrance. Room was spacious and clean and the view from the sky bar was wonderful. Nice relaxing atmosphere all around. Friendly staff and easy access to shops and restaurants.
Didn’t really know what to expect before we arrived but the hotel and complex were excellent. Great staff, huge range of restaurants to suit all tastes and budgets, plenty of entertainment and shops if needed. Large secure clean and easily accessible car park. A really good spa. Large comfortable room, view over the lake, with complementary mini bar, good bathroom with good amenities and all super clean. Security to room floors didn’t really work was really the only negative thing to mention but wasn’t actually a problem for us. Excellent position for both motorway and rail links. We would definitely go again if staying in the erea.
We arrived early and reception were happy to let us have our room early which was a great bonus! Room clean and modern really nice and complementary products and mini bar was great. Arrived for our afternoon tea which was part of our package our booking hadn’t actually been made by reception but the manager sorted that very quickly. Afternoon tea was nice cocktails were overpriced and you hardly got any volume to the drinks which was a little disappointing. The best place for cocktails is the Vietnamese restaurant! Had our spa, not a big spa area and not many places to sit was over crowded and not really able to relax at all. Had the flotation experience which was good. Breakfast was a good choice took ages to be asked if we wanted a hot drink and had to be prompted otherwise all good. The casino wasn’t a great experience £5 minimum bet on roulette table as Someone that just wanted to have a bit of fun as not really a gambler it was more than I was willing to loose had a go for not even 5 minutes and lost £20 so not for me have been to casinos before where it’s £1 minimum which is much more appealing! Staff were not very helpful in the casino and we’re all a bit miserable. Sue was really good though and helped us set up the app. The sports bar staff were rude and not very welcoming at all. At the end of the night there was literally no where to buy food from in the complex all of the food outlets were shut and it was impossible to get served in the casino Uber eats don’t deliver there and tried to use just eats but the hotel reception staff didn’t even know the right selection for the address. Ended up having to order 2 sandwiches on room service as no hot options available paid £12 for 2 sandwiches! Also no shop on site just to get supplies ie alcohol for room or toothpaste make sure you take what you need. Not sure I’d go again nice experience but felt a bit stuck there with limited options for drinks just lots of over priced bars.…
excellent rooms, very clean and spacious and quiet so had a great night sleep. Position of hotel great for the NEC. i used the hotel car park and although it comes at a price it is well worth it for the convenience. Breakfast fresh but I personally didn't like the self service element.
A lovely hotel, great room, wonderful staff. Breakfast needs a re-think, poorly displayed and small offering/choice. The hotel has a superb location for trade show events, car parking was easy, safe and convenient. Overall a very pleasant stay.