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Holiday Inn Express Birmingham - Star City

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Traveller (125)
Room & Suite (104)
Dining (17)
Overview
  • Excellent27%
  • Very good37%
  • Average19%
  • Poor9%
  • Terrible8%
Travellers talk about
“aston villa”(8 reviews)
“free wifi”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
3 Star Hotel
All hotel details
Offers from Holiday Inn Express Birmingham - Star City
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Reviews (493)
There are newer reviews for Holiday Inn Express Birmingham - Star City
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Traveller rating
136
172
90
47
40
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LanguageEnglish
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136
172
90
47
40
Show reviews that mention
All reviewsentertainment complexaston villafree wifigood sizeshort driveair conditioningcity centreiron and ironing boardlarge roomhot breakfastthe ground floorbreakfast was includedyogurtgood nights sleepfantastic staywould stay againcar park
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161 - 165 of 485 reviews
Reviewed 1 September 2015

Stayed one night with wife and daughter in order to attend nearby cadburys world following day. Good location but room in urgent need of refurbishment. We found plug sockets not screwed in with wiring behind on show, screw/bolt on bedside table and shower panel with...More

Thank AFish2015
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 17 September 2015

Dear AFish2015, Thank you for taking the time to write a review about your stay with us. We are glad that you found our location to be good. However, we regret that your stay was not 100% satisfactory. We would also like to apologize for...More

Reviewed 31 August 2015

On arrival, check in was quick and reception staff very friendly and helpful. Bed comfortable and nice stay until breakfast.......after reading poor reviews on trip advisor previously about breakfast we thought we would give it benefit of the doubt.....HOWEVER the reviews werent wrong. Breakfast was...More

Thank Jen S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 16 September 2015

Dear Jen S, Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate and wish to thank you for the positive comments on the staff. On the other hand, I am sorry that the breakfast fell...More

Reviewed 30 August 2015

I am a disabled traveller and need oxygen to be delivered for my stay. This is handled with courtesy and efficiency. The rooms are spacious for ease of wheelchair use.The cleanliness both in the rooms and hotel is great. The staff are friendly and helpful,...More

Thank Margaret P
Reviewed 25 August 2015 via mobile

I can honestly say this is the WORST hotel I have EVER stayed in. I would not even recommend it to someone I did not like. From when I arrived the staff acted like I was DISTURBING their conversation, then..... I checked into my room...More

2  Thank annon a
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 10 September 2015

Dear annon a, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory level of service you received from our staff and falling short of your expectations regarding our rooms...More

Reviewed 25 August 2015 via mobile

I will do this in bullet points then you can make up your own minds: ~ Receptionists busy chatting to each other for 5 minutes before realising I was even standing at the desk to check in. ~ Room smelled of smoke. ~ Dirty child's...More

2  Thank Ewan L
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 10 September 2015

Dear Ewan L, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Our goal has always been to provide our guests with the best hospitality...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Breakfast Available
Laundry Service
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$62 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Romantic Hotel in Birmingham
Room types
Non-Smoking Rooms
Details
Price range
US$62 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Romantic Hotel in Birmingham
Room types
Non-Smoking Rooms
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Traveller (125)
Room & Suite (104)
Dining (17)
Questions & Answers
Ask a question
Tripadviser99999
24 October 2017|
AnswerShow all 3 answers
Response from LouKelly40 | Reviewed this property |
I don't work there..I was visiting from the south coast..Dorset ;)
0
Votes
UkDarcie
19 February 2016|
AnswerShow all 2 answers
Response from Ray131262 |
No it's not but it's a 5 minute walk along a safe pavement and traffic light controlled crossings
1
Vote
Mollie R
30 October 2015|
Answer
Response from Ray131262 |
Yes no problem.
0
Votes
Room Tips
"Rooms at back of hotel have no outside noise at all"
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"Book at a different hotel"
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"avoid room 102 (think that's the number,1st floor, opposite door to lift)"
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"Avoid at all costs"
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