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You generally can't go wrong with a Holiday Inn Express: the rooms and beds are comfy and the breakfast is good. My biggest issue is the lack of plugs near the bed. Having been on the go for 12 hours my devices were running low...More
We needn’t a convenient overnight stay as a family to see a concert in Birmingham and this was great. Room was spacious for a HIE, with lovely big shower. Dealt with quite a lot of the staff and they were all very helpful and friendly....More
Date of stay: September 2018
Thank Geoff B
Response from HarpreetS1120, Manager at Holiday Inn Express Birmingham - Star CityResponded 22 October 2018
Dear Geoff B,
Thanks for taking the time to post a review.
It's always nice to receive such positive feedback and I know the team will be delighted to hear that you had a good stay.
I will pass your positive feedback onto the team...More
I stayed here with a group of friends and stayed here before. I have seen a few changes but I must give Neil the guest service manager a huge thank you. He looked after us so well and delivered great service. Any problems for anyone...More
I booked the hotel on the day we were staying- never had a problem like this before. We arrive just after midnight but when we tried to check in it took the receptionist a long time to find our booking. I explained how and when...More
Date of stay: November 2018
1 Thank byebyekatie
Response from IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 4 days ago
Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about your unpleasant check-in experience. Along with the condition of the room received, I have shared your comments with the hotel management. We'll surely...More
Stayed on business, the staff here are friendly enough but that’s the only highlight.
Room 004 was tired, with the door security “stay” snapped off, one of the bedside cabinets was missing, presumably previously damaged.
The room was noisy too, until after 11:30pm.
Date of stay: November 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 1 week ago
I'm disappointed to hear that you were not able to enjoy your stay because of the inadequate conditions of your room, the unsatisfactory food selection and the disturbing noise levels during your visit. What you described certainly isn't the experience we want for you....More