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PREMIER SUITES Birmingham

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242 Reviews from our TripAdvisor Community

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Showing 240: English reviews
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Wakefield, United Kingdom
Reviewed 1 week ago

We arrived on a Friday evening as a family of four, only staying one night to attend a football match on the Saturday. The room was filthy, sofa stained and it was generally smelly. The oven door was broken and as a result it took 2 hours to cook a pizza. The kitchen was very poorly equipped, very few utensils,...

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Helpful?
Thank kgriffiths2017
Management response:

Dear Guest, Thank you for taking the time to post a review. I am really sorry about the issues you had during your stay. I have addressed them with housekeeping and maintenance department and further training will take place. Please accept my apologies for the inconvenience caused. Kind Regards, Flori Carp Cluster General Manager

warwickshire
Reviewed 2 weeks ago

Just enjoyed a stay at premier suites,very well impressed with them,so spacious and well equipped.the location is excellent for shopping or going to a show in Birmingham.we usually use hotels but will always use premier suites in future.wish we could have stayed longer.will definitely recommend to friends and family.the staff are so friendly and helpful.

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Helpful?
Thank guernsey1
Management response:

Dear Guest, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Prague, Czech Republic
Reviewed 3 weeks ago via mobile

Stayed here for one night whilst attending a party in Digbeth. Could not believe how big and well equipped the place was, and what a good location it was for brum. Only floor for me was that it was quite loud in the morning, but that was to be expected. Will definitely be back again

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Helpful?
Thank Liam B
Management response:

Dear Liam, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcoem you again soon. Kind Regards, Flori Carp Cluster General Manager

Norfolk, England
Reviewed 4 weeks ago

Having stayed some years ago at Premier Suites Newcastle we thought that this would be an ideal apartment to stay at with our son and his partner for the weekend. The apartment entrance is located in between a Spar Shop and an Asian style restaurant with a small car park located at the rear accessed via a keypad system linked...

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Helpful?
Thank Titchyferret
Management response:

Dear Guest, Thank you for taking the time to post a review. I am really sorry that you had issues with our apartments, we are trying our best to ensure our guest are satisfied. Please be advised that we have an on going maintenance plan in order for us to continually improve our standards. I hope that won't deter you...

Cork, Ireland
Reviewed 4 weeks ago

I would highly recommend Premier Suites. The apartment was spacious, clean, with friendly and helpful staff. Also the beds were really comfy! Perfect location also, a few minutes walk to the Bullring. Excellent value and a great stay.

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Helpful?
Thank annieoneill40
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Annie, Thank you for taking the time to post a review. I am pleased you enjoyed your stay with us in Birmingham and that our location and facilities were ideal for your requirements. We are looking forward to welcoming you back very soon! Kindest Regards, Flori Carp. Cluster General Manager

Manchester
Reviewed 4 weeks ago via mobile

We booked at the last minute after being let down by a different apartment company. We were a bit panicked about finding somewhere else to stay but when we got here we were delighted. The apartment was big and clean, great balcony area and was ideal for a night out in Birmingham. The most impressive element was the service from...

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Helpful?
Thank mindy2010
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Mindy, Thank you for taking the time to post a review. Your comments are lovely and I will ensure these are passed over to my receptionist on duty on the day. We cannot wait to welcome you back, we already have a bottle of wine awaiting your next arrival! Kindest Regards, Miriam Youngson. Operations Executive

Norwich, United Kingdom
Reviewed 24 March 2017

Our initial opinion of the apartment on arrival was good, the location was excellent, very central and parking available (£12 for 24 hours). The receptionist (Svitlana) was excellent and her customer service was exemplary, she is a real ambassador for the organisation and they should be very grateful that they have her. The apartment however was disappointing. The furniture and...

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Helpful?
Thank Cassandra2401
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Cassandra, Thank you for taking the time to post a review. Firstly I apologise for the issues that occurred during your stay. Please be assured these have been investigated with the member of staff on call and I know Svitlana did her upmost to rectify the situation and offered a partial refund for the inconvenience caused. We do have...

Trondheim, Norway
Reviewed 21 March 2017

No luxury hotell, but clean rooms with lot of space. Well equipped kitchen. Extra towels on demand, but no roomservice or romcleanin. Nice employees.Short way to good resturants, shopping and railway.

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Helpful?
Thank GretheMN
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Grethe, Thank you for taking the time to post a review. I am pleased that you enjoyed your stay with us in Birmingham! For future bookings - you will receive a weekly clean free of charge if staying with us for more than 7 nights however we are happy to replace towels or other items free of charge. We...

Wirral, United Kingdom
Reviewed 2 March 2017 via mobile

Luxury serviced apartments??? No one serviced the apartment...got someone elses left over breakfast thinking it was fresh...only when receptionist delivered the rest of the weeks supply from the spar shop next door did i realise (and had to ask for it) the apartment smelt of what i can only descibe as a musty old caravan..even spraying deodrant didnt work. Bedroom...

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Helpful?
Thank mandyhayes2000
Management response:

Dear Mandy, Thank you for taking the time to post a review. I am really sorry about the issues you raised, I believe the Operations Executive has been in touch to discuss the issues and they are now resolved. As advised, the breakfast was left in the fridge for your stay, was not someone else breakfast. As discussed, we are...

Birmingham, United Kingdom
Reviewed 3 January 2017

Upon entering the apartment, it stunk of burnt food and cigarettes. We had to go get air freshener, it was that bad. We then checked out the kitchen out, it was half empty. Clearly there was items missing. We also had to clean the floor as it was dirty. The furniture in the living room was very dated and worn...

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Helpful?
3Thank Laulaur22
GMBirmingham, Guest Relations Manager at PREMIER SUITES Birmingham, responded to this review

Hi Laulaur22, Thank you for taking the time to post a review. I am sorry for the issues mentioned that occurred during your stay. I have addressed the issues mentioned to my housekeeping department and can assure you these have been rectified. We do have an emergency number for out of hours which is in the guest directory inside your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about PREMIER SUITES Birmingham

Address: 38 Upper Dean Street | Dean House, Birmingham B5 4SG, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: €71 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PREMIER SUITES Birmingham 4*
Number of rooms: 67
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Also Known As:
Premier Apartments Birmingham Hotel Birmingham
Premier Apartments Hotel Birmingham
Birmingham Premier Apartments Hotel
Hotel Style:
#8 Green Hotel in Birmingham
#26 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from PREMIER SUITES Birmingham staff and other travellers.
2 questions
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Cwmbran, United Kingdom

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Questions? Get answers from PREMIER SUITES Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here!”
  • Single beds pushed together - different heights?
  • Broken vent in kitchen
  • Cracked toilet seat
  • Multi level non matching single beds??
  • Broken single divan bed
  • Broken curtains
  • Single beds pushed together - different heights?
  • Broken flooring
Titchyferret, 1 Apr 2017 | Read review
“I often stay and have sampled most floors - they are all good”
DeniseC38, 26 Oct 2016 | Read review
“Get a room at the back - and high up”
qhammer, 16 Oct 2016 | Read review
“Buy bottled water as the tap water taste funny/different.”
michaelgE4051BS, 31 Aug 2016 | Read review
“Front apartments are better.”
Mlee21, 20 Apr 2016 | Read review
5 of 5