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Macdonald Burlington Hotel

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Traveller (509)
Room & Suite (179)
Dining (33)
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Overview
  • Excellent39%
  • Very good33%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“new street station”(321 reviews)
“lovely hotel”(138 reviews)
“train station”(130 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,127)
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3,090 results
Traveller rating
1,162
1,016
531
242
139
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1,162
1,016
531
242
139
Show reviews that mention
All reviewsnew street stationlovely hoteltrain stationcity centreexcellent locationcooked breakfastgerman marketexecutive roomreception staffchristmas marketa lovely staycentral birminghamlovely roomenjoyable stayfull englishbreakfast was excellentbull ring
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541 - 545 of 3,090 reviews
Reviewed 18 August 2016 via mobile

I stayed for 1 night - didn't expect to be in a box room (room 213) single bed, creaky floorboards, had to call duty manager to sort shower in the morning, the room phone didn't work so called him from my own mobile, you have...More

Thank madmaddiesmith
Response from James B, Manager at Macdonald Burlington HotelResponded 23 August 2016

Dear madmaddiesmith I am extremely sorry to learn of your disappointment with your room. We are committed to investing in and improving our product for the future and have a refurbishment programme taking place in 2016. On this particular occasion it appears you were allocated...More

Reviewed 18 August 2016

Every year we stayed for the Saturday night in Birmingham after going to the hippodrome as a treat. We normally stay at the la tour hotel but got disappointed last time and will not go back here. I have a heard of the Burlington hotel...More

Review collected in partnership with this hotel
Thank Jerome_worcester
Response from James B, General Manager at Macdonald Burlington HotelResponded 22 August 2016

Dear Jerome_worcester Thank you for your review following your stay to celebrate your wife's birthday. Your detailed feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it. I hope to welcome you...More

Reviewed 18 August 2016 via mobile

I stayed 1 night for a business trip. I booked last min (24 hours before) so I took what room was left. The hotel is beautiful and in an excellent location. The staff are friendly and attentive. The blonde lady at breakfast couldn't do enough...More

Thank Welshdriver
Response from James B, General Manager at Macdonald Burlington HotelResponded 22 August 2016

Dear Welshdriver Thank you for your lovely comments about my team; however, please accept my sincere apologies for the Housekeeping shortfalls you experienced. I would like to assure your experience is in no way reflective of our usual standards of cleanliness and I have reviewed...More

Reviewed 18 August 2016

A really high quality room, clean, spacious and quiet. Very central location and top quality food. The breakfast, in particular was very good. Staff were friendly and helpful. I particularly enjoyed being so close to the Bull Ring in the city centre.More

Review collected in partnership with this hotel
Thank U5486SQmatthewb
Response from James B, General Manager at Macdonald Burlington HotelResponded 22 August 2016

Dear U5486SQmatthewb Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it. I hope to welcome you back soon. Kindest regards James James...More

Reviewed 18 August 2016

I request to stay at the Macdonald Burlington as it is much more cosy place away from home than a stale hotel room. My first stay was faultless and it was the reason I returned. My second stay was also without fault although I must...More

Review collected in partnership with this hotel
Thank Sonya P
Response from James B, General Manager at Macdonald Burlington HotelResponded 22 August 2016

Dear Sonya P I am delighted that you have enjoyed your stays with us; however, I was disappointed to learn of your disappointment with the shower in room 311. I have discussed your feedback with our Maintenance Manager so that the appropriate remedial works may...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$100 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#18 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$100 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#18 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
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Traveller (509)
Room & Suite (179)
Dining (33)
Questions & Answers
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CAPRICORN1Rhodes
18 January 2018|
AnswerShow all 3 answers
Response from Jeremy F |
I once stayed here a couple of years ago and also encountered a mouse.
2
Votes
CAPRICORN1Rhodes
18 January 2018|
Answer
Response from Chris K | Reviewed this property |
We booked a suite and I don't think it was recently refurbished but modern and very comfortable apart from grubby blinds and window.
0
Votes
Closed_Quarters
17 January 2018|
AnswerShow all 4 answers
Response from jacquelinefleet | Reviewed this property |
Our breakfast was included in the price of our stay.The usual price of it was more expensive than other places but it was really good.Sorry I can't help more
0
Votes
Room Tips
"use rooms away from conference rooms"
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"Lift to all floors. Have a suite for luxury"
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"Ask for a quiet room"
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"Some rooms have views of the air conditioning units, so worth asking when you book."
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