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Macdonald Burlington Hotel

3,075 reviews
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Traveller (490)
Room & Suite (177)
Dining (31)
Overview
  • Excellent40%
  • Very good32%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“new street station”(313 reviews)
“lovely hotel”(137 reviews)
“train station”(126 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,075)Write a Review
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137
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All reviewsnew street stationlovely hoteltrain stationcity centreexcellent locationcooked breakfastgerman marketexecutive roomreception staffchristmas marketcentral birminghama lovely staylovely roomenjoyable staybusiness tripbreakfast was excellentfull english
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11 - 15 of 3,038 reviews
Reviewed 2 weeks ago

Super hotel right in the centre of the city. There can be some street noise but not excessive. We treated ourselves to a junior suite...very good. Breakfast was fine, on the first morning (we stayed two nights) staff were very pressured and the continental buffet...More

1  Thank WillStaffordshire
Response from Manager_Burlington, General Manager at Macdonald Burlington HotelResponded 2 weeks ago

Dear WillStaffordshire I am really pleased you enjoyed your stay with us to celebrate your birthday, and in particular the service you received. Thank you so much for sharing your experience and writing such a helpful review - I have shared your feedback with the...More

Reviewed 2 weeks ago via mobile

We stayed here for one night and had a lovely stay. The staff were friendly and helpful. We were on the second floor facing the station and although you could hear the trains and trams it wasn't a nuisance. The room and bathroom were spotlessly...More

Thank Claire B
Response from Manager_Burlington, General Manager at Macdonald Burlington HotelResponded 2 weeks ago

Dear Claire B Thank you for your review of the Macdonald Burlington following your recent stay. I was pleased to learn that the team looked after you and you enjoyed your room. I really appreciate you taking the time to recommend us and share your...More

Reviewed 3 weeks ago

Upon arrival there was no bath which I specifically ordered had to pay an extra £30 for something I'd already payed for only to get another room with no bath!! I was moved again to a room with a bath but this room rattled no...More

Review collected in partnership with this hotel
Thank X3182RRanthonyb
Response from Manager_Burlington, Manager at Macdonald Burlington HotelResponded 2 weeks ago

Dear X3182RRanthonyb I was extremely concerned to read your review following your recent stay with us, would like to apologise for the shortfalls you experienced with your rooms. I believe you have already spoken to my duty manager who was on shift who has given...More

Reviewed 3 weeks ago

Well don't know where to start, of course I do , to begin with anyone whose thinking of staying at the Burlington don't take to heart too many of those negative reviews , I too had read them all!! But I can honestly say we...More

Thank CAPRICORN1Rhodes
Response from Manager_Burlington, General Manager at Macdonald Burlington HotelResponded 3 weeks ago

Dear CAPRICORN1Rhodes I am really pleased you enjoyed your stay with us and in particular the service you received from Richard, Francesco and the team. Thank you so much for sharing your experience and writing such a positive review! We look forward to welcoming you...More

Reviewed 3 weeks ago via mobile

Stayed two nights with two colleagues. My room was ok - larger than the ones my colleagues had (304 and 411) who both had single beds and felt they were in a box Room. But my room (204) had a very odd bathroom - open...More

Thank Carol&Gerard
Response from Manager_Burlington, Manager at Macdonald Burlington HotelResponded 2 weeks ago

Dear Carol&Gerard I am sorry to learn it would appear we have not met the high standards we set ourselves for you on this particular visit. Please be assured that your feedback will be discussed with the team at our weekly management meeting to ensure...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$99 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#18 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$99 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#18 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (490)
Room & Suite (177)
Dining (31)
Questions & Answers
Ask a question
CAPRICORN1Rhodes
18 January 2018|
AnswerShow all 3 answers
Response from Jeremy F |
I once stayed here a couple of years ago and also encountered a mouse.
1
Vote
CAPRICORN1Rhodes
18 January 2018|
Answer
Response from Chris K | Reviewed this property |
We booked a suite and I don't think it was recently refurbished but modern and very comfortable apart from grubby blinds and window.
0
Votes
Closed_Quarters
17 January 2018|
AnswerShow all 3 answers
Response from Patriciaobrien | Reviewed this property |
Your credit entitles you to spend £10.00 whilst at hotel ,a glass of wine or put towards a bottle,a very nice gesture. Breakfast is delicious and also it's made to order,worth the extra cost. Enjoy !!!
0
Votes
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123456
Room Tips
"Executive rooms are the way forward"
Read review
"Executive rooms or suites. Rennoveted to high standard. Suite 309 is a corner room with lovely views."
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"Choose another hotel away from the City !"
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"Ask for a room not half a mile down the corridor."
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