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Macdonald Burlington Hotel

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Traveller (538)
Room & Suite (190)
Dining (34)
Ratings and reviews
GreenLeaders Bronze level
  • Excellent40%
  • Very good32%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“new street station”(327 reviews)
“lovely hotel”(139 reviews)
“train station”(134 reviews)
View all reviews
What's included
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
Multilingual Staff
Business Centre
Dry Cleaning
Free Parking
Air Conditioning
Pool
4 Star Hotel
View all hotel information
Location and contact
6 Burlington Arcade 126 New Street | Burlington Arcade, Birmingham B2 4JQ, England
10.7 km to Birmingham Intl Airport
364 restaurants are within a 0.5 km radius
0.4 km from Birmingham Museum & Art Gallery
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,157)
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3,120 results
Traveller rating
1,170
1,025
541
243
141
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LanguageEnglish
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1,170
1,025
541
243
141
Show reviews that mention
All reviewsnew street stationlovely hoteltrain stationcity centreexcellent locationcooked breakfastgerman marketexecutive roomshopping tripreception staffchristmas marketcentral birminghama lovely staylovely roomenjoyable stayfull englishone night stay
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1 - 5 of 3,120 reviews
Reviewed yesterday via mobile

Didnt stay in the end as the car park was so bad and such a way from the hotel. I wasnt offered the chance to drop off either. No refund possible due to that -so if you are looking for easy by car don't stay...More

Thank Ian A
Reviewed 2 days ago

This hotel was originally built in 1873 and it is showing its age in places. It’s a bit of a warren and there seemed to be only one, quite small lift up to the rooms. Our room was quite a trek and could not be...More

1  Thank JanieBall
Reviewed 5 days ago

Stayed a single night at The Burlington for a work event. The location of the hotel is brilliant for those arriving by train. Check-in was painless with a very nice receptionist. Good room, bathroom had a problem with the shower. The shower head would not...More

1  Thank rick184
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 3 days ago

Dear rick184, Thank you for your review. I'm sorry to read that the hotels service did not match the location. I have shared the review with the appropriate managers and we have already made steps to avoid a repeat of the problems you describe. Tim...More

Reviewed 1 week ago via mobile

Got totally lost driving to hotel and contacted the hotel for assistance with location and parking they were so helpful and most of all friendly in my time of distress ! (Called 3 times!) on arrival it was the receptionist who I had spoken to...More

Thank VEMck
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 5 days ago

Dear VEMck, Thank you for your wonderful review. I'm so pleased that Richard was able to assist you getting the hotel and made up for the terrible journey. Thank you also for your compliments about your room and breakfast. I have shared your review with...More

Reviewed 1 week ago

I recently stayed at this hotel for two nights. I booked one of their most expensive rooms and asked for a room away from fan noise which I don't like. I was given a noisy room for the first night with some sort of loud...More

Thank Sallychristine
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 1 week ago

Dear Sallychristine, Thank you for your review. I'm sorry to read that you had disturbed nights' sleep. I hope that you will choose to stay with us again and should you choose to, please get back in touch with me so that I can look...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$83 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#21 Luxury Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$83 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#21 Luxury Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
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Traveller (538)
Room & Suite (190)
Dining (34)
Questions & Answers
Ask a question
CAPRICORN1Rhodes
18 January 2018|
AnswerShow all 3 answers
Response from Jeremy F |
I once stayed here a couple of years ago and also encountered a mouse.
2
Votes
CAPRICORN1Rhodes
18 January 2018|
Answer
Response from Chris K | Reviewed this property |
We booked a suite and I don't think it was recently refurbished but modern and very comfortable apart from grubby blinds and window.
0
Votes
17 January 2018|
AnswerShow all 4 answers
Response from jacquelinefleet | Reviewed this property |
Our breakfast was included in the price of our stay.The usual price of it was more expensive than other places but it was really good.Sorry I can't help more
0
Votes
Room Tips
"Ask for a street view and not too far from the lift."
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"Not sure what you would ask for."
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"Internally facing rooms are quiet, if darker."
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"Ask for room that is not on New Street"
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