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Macdonald Burlington Hotel

PricelineUS$87*
View Deal
GreenLeadersBronze level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$110*
US$87*
Great Deal
US$93*
US$97*
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Macdonald Burlington Hotel
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2,922 Reviews from our TripAdvisor Community

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Showing 2,886: English reviews
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UK
Reviewed today NEWvia mobile

This is our second stay, we had a lovely corner room and it was very nicely decorated, very clean and no issues. We stay at this hotel as the location is excellent and staff are very good. I like their breakfast as they serve you and it comes out piping hot. Fresh orange juice a good choice of what to...

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Helpful?
Thank KJBerkshire
Tamworth, United Kingdom
Reviewed 4 days ago NEW

Right next to New Street Station (or should I say Grand Central) this is a perfect base for the shops and just about everything. The rooms are spacious and clean. Breakfast was cooked to order and generous. Far more character than the usual chains.

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Thank Stephen M
Wolverhampton, United Kingdom
Reviewed 6 days ago NEW

Stayed for a night at the Burlington with friends for a night out in Birmingham. Having read some of the mixed reviews I was a bit concerned about the stay but I was very pleased with what we got. Stayed in rooms 205 & 207 and, yes there was some noise from the street, but you are in the middle...

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Thank David E
Reviewed 6 days ago NEWvia mobile

This hotel is very central, right next to New Street station. We had an executive suite which was worth the extra few pounds. The area is quite noisy, being an old building there is no double glazing so the noise of street cleaning, trams etc. Is quite load even on the 4th floor. Overall a pleasant experience, the only downside...

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Thank Mick T
Bridgend, United Kingdom
Reviewed 6 days ago NEW

Stayed for one night for business. The hotel was hotel with a fairly large room that overlooked an external stairwell. I had to keep the curtain closed as workmen were up and down the stairs late afternoon. The check-in was a little chaotic with staff unable to find my booking and me having to e-mail them with it, it was...

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Thank Adrian C
Reviewed 1 week ago via mobile

The men at reception spoke perfect Brummie slang. Almost impossible to understand for a foreign. Would prefer English. Air condition was set to +15, and it was freezing for quite a while. Bed was good and that is the most important.

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Helpful?
Thank Minna L
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Minna L Thanks for your review. I am pleased that you enjoyed most aspects of your stay, however I would like to apologise for the shortfalls you experienced. Your comments will be the subject of a remedial training review with the team so that your disappointment could not be repeated. I sincerely hope to have the opportunity of welcoming...

Edinburgh, United Kingdom
Reviewed 1 week ago

Disappointed as at first appearance hotel looked promising. I had a second floor room facing the pedestrian precinct. Room was very warm and air conditioning would only go as low as 18 degrees. However main comment that from around 1 until 4 am there was constant noise from outside with drunken revellers in the area outside. The hotel does not...

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Helpful?
Thank Vdp54
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Vdp54 It was with concern that I received your review, and I would like to sincerely apologise for the inconvenience caused by the noise disturbance you experienced in your room. As The Burlington is a city centre hotel, we do experience some urban noise and I am sorry that this disturbed you. We would be pleased to arrange one...

Staffordshire, United Kingdom
Reviewed 1 week ago via mobile

Waited 15 mins at reception to be checked in. Stayed in room 212 more like a cell than a room although the bathroom was ok. Came back in the evening at 23.00 to find a private do on with loud music which kept us awake until 1.00am. Breakfast ok. If I stayed again would ask for a room overlooking the...

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Helpful?
Thank Christine W
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Christine W I am sorry to learn it would appear we have not met the high standards we set ourselves for you on this particular visit. Please be assured that your feedback will be discussed with the team at our weekly management meeting to ensure that any similar disappointment could not be repeated. It is always helpful to receive...

Derby, United Kingdom
Reviewed 1 week ago

Gave us the wrong room at first we had booked a feature room but gave us a recently refurbished room but soon upgraded us to the honeymoon suite when we pointed this out.the hotel was lovely and clean the staff very attentative and breakfast was very good ,great location for shops and nightlife alike very much enjoyed our stay

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Helpful?
Thank webbo6
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear webbo6 Thank you for your review following your stay. I am pleased that you enjoyed your stay despite the error made on your arrival - I am glad this was rectified quickly for you. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it. We...

Kettering, United Kingdom
Reviewed 1 week ago via mobile

Stayed Midweek in room on the 2nd floor backing on to New Street Station. If you were a train spotter you would love this. You can hear the train announcements with excellent clarity from around 5.30am along with the various street cleaners, tram bells and garbage trucks. Don't expect a good nights sleep.The hotel is also very tired and in...

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Helpful?
Thank DavidW598
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear DavidW598 Thank you for taking the time to write a review following your recent stay. I am pleased that the team looked after you well, however may I sincerely apologise for the inconvenience caused by the noise disturbance you experienced in your room. As The Burlington is a city centre hotel, we do experience some urban noise and I...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Burlington Hotel

Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: €88 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#17 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Burlington Hotel staff and other travellers.
11 questions
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over a year ago
newcastle staffordshire
5 months ago
over a year ago

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Questions? Get answers from Macdonald Burlington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one facing the internal courtyard”
Vdp54, 21 Apr 2017 | Read review
“surprisingly quiet rooms, even the ones looking out onto New Street.”
Peacorp, 14 Apr 2017 | Read review
“Ask for a room which does not overlook thr metro”
vprecious, 13 Apr 2017 | Read review
“Rooms at front (New Street) can be noisy with late revelers.”
nprocter1, 9 Apr 2017 | Read review
“check accessibility when booking”
alysons409, 5 Apr 2017 | Read review
5 of 5
Priceline
US$87* /night
View Deal
Hotels.comUS$93
Booking.comUS$97
HotelQuicklyUS$110
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*Disclaimer
Prices are for 1 room, 2 adults
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