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Didnt stay in the end as the car park was so bad and such a way from the hotel. I wasnt offered the chance to drop off either. No refund possible due to that -so if you are looking for easy by car don't stay...More
This hotel was originally built in 1873 and it is showing its age in places. It’s a bit of a warren and there seemed to be only one, quite small lift up to the rooms. Our room was quite a trek and could not be...More
Stayed a single night at The Burlington for a work event. The location of the hotel is brilliant for those arriving by train. Check-in was painless with a very nice receptionist.
Good room, bathroom had a problem with the shower. The shower head would not...More
1 Thank rick184
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 3 days ago
Thank you for your review. I'm sorry to read that the hotels service did not match the location.
I have shared the review with the appropriate managers and we have already made steps to avoid a repeat of the problems you describe.
Got totally lost driving to hotel and contacted the hotel for assistance with location and parking they were so helpful and most of all friendly in my time of distress ! (Called 3 times!) on arrival it was the receptionist who I had spoken to...More
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 5 days ago
Thank you for your wonderful review. I'm so pleased that Richard was able to assist you getting the hotel and made up for the terrible journey.
Thank you also for your compliments about your room and breakfast.
I have shared your review with...More
I recently stayed at this hotel for two nights.
I booked one of their most expensive rooms and asked for a room away from fan noise which I don't like.
I was given a noisy room for the first night with some sort of loud...More
Response from Tim S, General Manager at Macdonald Burlington HotelResponded 1 week ago
Thank you for your review. I'm sorry to read that you had disturbed nights' sleep. I hope that you will choose to stay with us again and should you choose to, please get back in touch with me so that I can look...More